I could write a book on how incompetent this comany is. My first bad experience with them was finding their...
past several years price each delivery was outrageous, when I called to complain they had excuses -sorry...
Below, the text of the complaint I sent to Ferrellgas via their website. Planning to call the corporate...
I usually don't complain about companies, so I might not be very good at it. Here goes! Friday I called...
If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a set amount every month. When you have an account set up like that, they send you the exact same billing statement every month. In the AMOUNT DUE block, the words "Auto Pay" are displayed, and the first sentence in the fine print in the center of the bill reads "Auto Pay - Do Not Pay Amount Due". When you receive the exact same billing statement every month for years you get lazy and when the first sentence of the fine print says "Do Not Pay Amount Due", you believe it. DON'T.
Three times over the past 10years they screwed up my auto pay billing, and instead of contacting me to fix (their mistake), they just let it go for several months, then removed me from the auto pay program and sent me a bill for $1k+, due immediately. Oh, and the bulk rate I had initially agreed to in the spring was now double. In going back over my bills, all of which said "Do Not Pay Amount Due" as the first sentence of the fine print, several sentences down is a single sentence indicating that the account is past due. Should I have read through the fine print that looked exactly like the fine print of every other statement I got from them? Yeah, probably. Would it have made any difference when the first sentence says "Do Not Pay Amount Due"? Probably not...at least for the first 2 months or so.
The first time this happened I just paid them and didn't think much about it. I had other things to worry about, I gave them some money, they shut up, and all was right with my world. The second time this happened was right before Christmas, and coming up with the cash was somewhat problematic, but the prospect of not having heat for my family going into a MI winter was a motivating factor, and I managed to come up with the cash to shut them up. This balance was paid in 12/08. I went to their Howell office, some 20 miles away to make this payment, and stood right there to make sure that they had the account info correct for the following month. I asked "Now this is the last time I'm going to have to do this, right? The account information is correct, and the Auto Pay is in place, right?" I was assured that, as I stood there in front of them with all of the correct account information, that the billing would not be screwed up again. I received my January statement, read every word, and everything was good. They accessed the account and billed it correctly with my Auto Pay. Problem solved. Again. I received a fill in April (per their "Keep Full" program), and in May I noticed in the fine print that my account was past due AGAIN. I started pulling statements and bank records, and sure enough, the January billing was the last time they correctly billed my account. So again, I was removed from the Auto Pay and Keep Full programs, and oh yeah, the bulk price I agreed to no longer applied, and the fill I got in April about double what I agreed to. And oh yeah, I now owed them $1k+ again, due immediately.
When pressed about why they weren't doing their job and billing correctly, they said it was my job to make sure that they do their job correctly. I was also told that it was policy to stop the Keep Full program running after the bulk pricing was discontinued to ensure that I didn't go without heat...in April...less than 4 months after my last fill...though of course it would cost MORE THAN DOUBLE what I agreed to. All of this while receiving statements that looked just like every other statement I've received over the past 10 years with the phrases "AUTO PAY" and "Do Not Pay Amount Due" prominently displayed, and their screwed-up book keeping several lines down in the fine print.
After reporting them to the BBB, they agreed to reinstate the Auto Pay, which would of course be adjusted to reflect the payments that I had "neglected to make". Of course, they refused to even do this before the BBB complaint was filed. And they still refused to let me in on any bulk pricing agreements as I had missed that window when I had "neglected" to pay my bills...that said "Do Not Pay Amount Due" on them.
Far be it from me to accuse anyone of anything in public, but what happens every time they screw up the Auto Pay on a customer's bill is this; They get all of their money for the year within a few months, can remove you from any bulk pricing agreements and (in my case) more than double the per gallon price, and can get one last fill in at the new price without you really knowing what's going on.
Ferrellgas is not the only game in town, and will not get another cent from me.
originally was told that i was to call for propane delivery when my 250 gal. tank was at the 25% reading, or i would incurr an extra $125.00 delivery charge. they also stated that their delivery truck was in my neighborhood 3 times a week. on Friday Dec. 4th i called for a delivery. i was immediatly put on hold and eventually disconnected!
i called again on monday dec. 7. was told that they would call me back after checking with delivery personell. they called back mid-afternoon and said they'd be here the next day-tuesday. by now i was below 20% with power out and outside temp in the teens. i waited all day then called at 3 pm. was put on hold for 15 minutes. i called back and was immediately put on hold again. someone eventually answered - after checking with delivery, she said that they had cancelled all deliverys for that day and that perhaps they could make it on thursday. i could quite possibly be without heat by then and with another snow storm predicted for wed. night, the probabability of their showing up appears pretty remote. a supervisior was supposedly going to call me---but that hasn't happened
Last summer my propane tank was filled because I was on the "Keep Full" program. I was charged $3.50 per gallon when the going market price in my area was $1.99 per gallon. I refused to pay the outrageous amount and finally after many phone calls and a lot of yelling, Ferrellgas matched the $1.99 price. It was then I decided to switch to another propane supplier.
On 10/22/09 I notified Ferrellgas that I was going to switch suppliers and for them to come and pick up my tank. My tank rental was paid through 7/2010. I was told that I could not get a prorated refund for my tank rental charges. Also, today they picked up the tank and tried to charge me $85.99 for the pick up of their tank. I immediately called their office and complained. The told me that the charges would be canceled. We'll see if that happens.
The moral to the story is to NEVER use Ferrellgas as a propane supplier. The are a ripoff and try at every opportunity to gouge their customers using unscrupulous tactics.
Late last spring I decided to quit buying propane from Ferrellgas because their prices were getting out of hand. I told the delivery driver not to fill my tank; that I would use the remaining propane up and then have them remove their tank. At the time the tank was approximately 50% full.
The tank is now at 20% capacity (or approximately 55 gallons) and yesterday I received a bill from Ferrellgas. They've charged me $200 for a "Low Usage Fee."
It's ridiculous. I've been in continuous residence here and have been using the gas in the tank as I always have, year in and year out.
I planned on having Ferrellgas remove the tank when it became 5% full since they won't reimburse me for any fuel remaining in the tank.
What can I do? I'm being ripped off!
My wife and I decided to buy our own propane tank, and not use the one that we were renting from Ferrellga...
I' posting a complaint in reguard to Ferrell Gas company.On January 16th I decided that I would purchase propane from a company other than my normal company due to price almost .50 a gallon.Which is the least of my complaint.I ordered the gas waited several days for a driver to pull up nothing, so on Wednesday called them back to see when the gas is coming I'm at 15% at this time below zero weather.The lady said yes on Thursday or Friday.Great I thought!None to my suprise at 200 pm on Friday no gas 7% at this point.Called again they said on there way.5pm still nothing called them.They claim i was trying to put gas in a another companys tank.The tank clearly belongs to me they had confirmation from proir company that the tank belonged to me.Driver never came to my house no tracks to tank which is inside a fence.Ladies were rude and told me they didnt want to give me propane.Pretty much called me a lier>Had to rely on prior company.Dont depends on this company they will leave you cold and hanging.
On 2/11/2009 Driver Joe Limone, Truck #3789 delivered LP gas to my home in Franklin, NJ at 3:22 p.m. and...
I have been a loyal customer for over 8 years. This fall I called Ferrell to order propane. I was renting a tank from them. The rep stated the charge for my account was $4.95 per gallon. I was speechless. I just recommended a friend to Ferrell a month before and her price was around $2.00 per gallon. The rep said that was the price she was told to state on my account. I told her I would not be buying propane from them for that price. She proceeded to be very nasty with me and inform me that no one else could fill their rental tanks and I really didn't have a choice. I told her she could come pick up her tank and I would have someone else deliver another one. (Which I was able to do quickly and easily, at a lower rate with a nicer company)
When the driver came to pick up our Ferrellgas owned tank we learned the motivation behind the price increase and the rude behavior. We were told they wanted us to use a different company because we are a low consumption customer and they intentionally ran us off as a business strategy. So if you are a Ferrell customer... conserve energy and use less propane... be prepared to be treated rudely and receive $199.00 low usage bill... which they will wave once you agree to have them pick up your tank .. on which... you have already paid the yearly rental. Ferrellgas apparently sees every tank that is being rented to a long term customer with lower usage averages without a "Keep Full" contract as a wasted asset. That same tank can be rented to a new customer who is required to sign a "Keep Full" or other questionable contract without the full knowledge of the "Mysterious Business Practices" of Ferrellgas.
BEWARE and READ EVERY WORD!
We were Suburban Propane (Fargo, ND) customers in 2001 and were happy with their propane service. Approximately in 2004 they were purchased by Ferrellgas. Although we live in Minnesota the Grand Forks, North Dakota office of Ferrellgas was the supplier and answered our calls for customer service. We had a "keep full" contract for propane and also had "locked in" the propane price. The truck would fill our tank in the coldest month and charge us market rates instead of honoring our contract. When my husband would call and ask what happened to our contract, the lady in customer service was always rude to him and then would look up our account and tell him, oh yes she remembered it was a contract and would recalculate the bill. This happened with every bill we received. Finally my husband had enough when they started adding fees for "tank rental" besides all the other fees already in the bill. He contacted a local propane company and with their help purchased a propane tank and they came and fixed it so we could continue to use the propane in the Ferrellgas tank that we had already paid for.
There is alot more to this than I have time to write. I am in the process of filing a complaint with the attorney general. Funny thing, when we disputed our last bill ( of course it was the wrong amount again) they told us we didn't have a contract and we had to pay the market price. We left a balance due and wrote 3 or 4 letters disputing it. Finally, the headquarters office of customer service called and said they would have the "local" office contact us. The same rude lady that my husband has been dealing with for 4 years called and was telling me that my husband was rude and would never let her talk. And she is not in charge of sending out contracts to customers and she has no idea that we wrote letters to Ferrellgas. She put her supervisor on the phone and to "keep" us as customers he would offer us a contract for propane at $1.99 for the whole year. Yet he would not adjust our past due bill under $2.27. So if you threaten to leave the company they offer you a contract and a great rate but if you are a customer you get overcharged and they never send you a contract. The new propane supplier tells us he has alot of ex-Ferrellgas customers and they all basically say the same thing happened to them.
Arkansas Attorney General Jusing McDaniels is filing suit against Ferrellgas under deceptive trade practices. Ferrellgas is doing the same thing in Michigan to customers that they did to customers in Arkansas that prompted the suit.
I received AN INVOICE from FERRELLGAS for $150.00 for NOT USING ANY of their propane during the [protected] heating season!!! I never agreed to their 23 page "master agreement" that they claimed to have sent me that I never received. Now, evidently, they can change exuberant fees and if you are a customer, you have to abide by their unilateral decisions.
Anyone in Michigan who has been cheated by Ferrellgas needs to contact the Federal Trade Commission and the Michigan Attorney Generals office. Several customers across Michigan already has. I am awaiting to see what AG Mike Coxx will do with our complaints against FERRELLGAS. If you want to know what I am dealing with, do a google search for "Arkansas Attorney General files suit against Ferrellgas". It has happened not just in Arkansas and Michigan, but other states as well.
Some time ago, I converted from an electric heat system to a forced air propane. I contracted with a...
This company is the worst ever! After they failed to show up for an emergency service, when their tank was leaking I canceled my account. I asked them to pick up their tank and was told there would be a charge to pick up their own tank! The reason was that they don't charge to deliver but do charge to pick up. I explained that the tank was on my property when I purchased the home and was told I would not be charged the 85.$ pick up fee. After they finally showed up after one on call no show and no return calls from the office, Then I got a statement for 166.61! I cannot get any one in this company to return my calls or fix there overcharge! I never agreed to this policy and refuse to be bullied into paying unfair charges! Do not use Ferrellgas unless you like getting riped off!
Ever since we made a new account with this company we would have to call to get our gas tank filled, which was okay with us. The problems began shortly after during the summer of 2004 when we called up and did not come for 2 or 3 weeks until we called again. So at least twice a year we have to boil water to take showers because we would call, the gas runs out and they won't come.
A week ago, after waiting 3 weeks for delivery, a new driver came and told us that we need our tank moved away from the door and the AC machine and that they wouldn't fill the gas after it's moved. The was already spent, so I called the local office and the latest the could've come to move the tank was today Wednesday (about 5 days after they driver came).
I called this past Monday to confirm that they were coming, you never know with these people, and they said they were going to. I called today to see if they were still coming and and the lady said the truck broke down just a few minutes before. That's okay she said she would have to re-schedule for tomorrow, and i asked if our house will be a priority because it was schedule since last week but she didn't understand my question. I asked if she understood what I was trying to tell her and she said that she did, she said that I demanding for someone to take any truck and come over and move the tank.
They said that it's a code in NJ that you can't have the gas tank close to the AC so all of these years drivers that are apparently trained put our house at risk. is that negligence?
What was irritating is that she stands behind such unreliable company, she would be the one who would have to shower with pots and cans she would understand our frustration.
We had called this company and told them we were changing gas companies and not to bring us anymore gas. We would contact them when we got down to 10% so they could pick up their tank. We told them we would not be participating in their lock-in price contract, a full 2 weeks before the end date. They went ahead and filled up our tank anyway and are now trying to make us pay for the gas and the $36 lock in fee, that we told them we did not want. Now, this has totally messed up our plans for the new gas company we planned to go with. So far, 3 phone calls to the company haven't been returned. I called immediately upon finding the bill hanging on my doorknob (they filled the tank when weren't home), and have called several times since then and have been told each time that someone from our local office would contact us to resolve this problem, but have not heard one word from them. They delivered the gas 2 weeks ago. I called them on June 13, 2007 and told them not to bring more gas as we were changing companies.