FedEx
Reviews and Complaints

I will never use FedEx again in my life.

I ordered a very important piece of music equipment for my company, and the order was shipped on July 27, 2010. I specifically stated NO SIGNATURE REQUIRED, because I work 9-5 like everybody else. On July 28, FedEx came but FAILED TO LEAVE THE PACKAGE per my request. According to the tracking number, there was a "delivery exception" at 12:14PM, since "customer was not available". However, no proof of any attempt to deliver was found at my door. I needed the equipment that night, but thanks to FedEx I had to pay to rent it from a third party. IT GETS WORSE.

The next day I took the ENTIRE DAY OFF OF WORK, so I could plant myself at home and wait for Mr. FedEx delivery guy. I called and requested the package be delivered by noon, because I wanted to meet customers for lunch. The customer service representative told me she put in the request to the service center, and if they couldn't make it by 12 noon, they would call me. Noon came, and no delivery. 1PM and still no delivery, nor any phone call. I had to cancel my lunch plans FOR NOTHING. I waited, and waited, and waited. I called customer service again and they said the package "Was out for delivery" but they had no timeframe as to WHEN I WOULD RECEIVE IT. 6PM rolled around, and still nothing. I called customer service once again, and the rep told me they have until 8PM to deliver the package. Well guess what? 8PM came, and no package.

Today is Friday July 30. I received an email this morning from FedEx regarding tracking information. According to the tracking, there was a second "Delivery exception" posted yesterday July 29 at 1:10 PM stating "customer not available". Unbelievable! Now FedEx is making fraudulent reports to their customers! I will send this letter to all of management to see. To see how employees are lying to their customers, saying they tried to deliver a package at 1:10 PM, when the customer was sitting at home at the time. On top of the lies, and fraudulent tracking information, the incompetent driver who supposedly tried to deliver at 1:10 PM when I was home, failed to leave any type of paperwork as PROOF of their "delivery exception". FedEx should NOT be in business with their incompetent drivers and fraudulent business practices. I will NEVER use FedEx in my business no matter how much more I have to spend for UPS or USPS.

I paid to have a package shipped overnight from Santa Rosa California to Berkeley California which is less than 100 miles away. It was supposed to arrive by 3:00 p.m. When it did not I called and the Fedex representative and she said that the problem was the weather in Memphis? Not knowing where my package was coming from she took a wild shot at an excuse ;). I have been waiting most of the day for this package (cell phone for myself and elderly parents. They broke their last one. Oops. Anyhow told the rep that I was going to twitter every 10 minutes until the package arrive and miraculously the truck arrived. No coincidence folks. They overbook and hope no one complains if you complain, then they deliver on time. I could call and make them reduce the charge, but I am not going to this time, because the sending company is Sonic.net. And they do everything thing they can to provided good customer service.

**Update. Because of my original "Where is my package?" call, I received a call saying that that they would reduce the charge because they were late.

On July 21st I send a document via FedEx with Destination Germany. What is advertised to take 2-3 days, has now taken over a week, and the envelope has still not reached the recipient and there is no end in sight to this problem. Everything worked out great at first. The envelope left the US and was in Germany within a day. However, since then the Envelope has stayed in the same location in Germany (Cologne) for the past 6! Days! Which is UNBELIEVABLE! Upon many calls I never received a clear answer on what is going on with the letter. Nobody, especially FedEx Germany has a clue what happened to this highly important letter. If I don't get this letter to the recipient by tomorrow, it could lead to some serious financial difficulties for me.
If I would've send the letter via regular US Mail, the letter would've been there by now. But I chose an express service, because I knew/thought that it would get there much faster. This is just ridiculous. How on earth can someone call themselves an express service when they take longer than the regular mail! I WANT ANSWERS FED EX! You say I have options, but I still chose you. But I tell you what, this is the LAST time! And I advise anyone. DO NOT USE FED EX FOR INTERNATIONAL DELIVERIES! They are just not good at that. See my case. They are great within the US, but Internationally UPS and DHL are absolutely without a doubt superior. I mean they don't even have their own trucks in Germany! Common now, if you going to advertise your service there, at least do it right!

Ive worked at two different teminals in two different states. At both terminals the management constantly threaten the contractors that they will take their route away. most people pay for their routes. It is not indepentant contracting by any means. They tell you what to do. They are always right. The contractor i worked for had three routes taken from him by management. No explanation. No option to sell to recoup the money he paid for these routes. i was a contractor at one time and constantly got threatened. I sold my route out of fear of getting it taken away.

the [protected]@gmail.com send me an e mail

FEDERAL BUREAU OF INVESTIGATION FBI.WASHINGTON DC.
FBI Headquarters in Washington, D.C.
Federal Bureau of Investigation
J. Edgar Hoover Building
935 Pennsylvania Avenue,
NW Washington, D.C. [protected]
E-MAIL:

RE: FEDERAL BUREAU OF INVESTIGATION SEEKING TO WIRETAP THE INTERNET

Hello,

We the Federal bureau of investigation (FBI) Washington, DC in
conjunction with some other relevant Investigation Agencies like
Internal Revenue Service here in the United states of America have
recently been informed through our Global intelligence monitoring
network that you have been scammed by those scammers from
Africa/Nigeria.

We also want you to know that the UNITED NATION have been compensating
the scam victims by the advance fee scam going on in Africa and have
maped out the sum of US$12, 000, 000.00 to compensate the scam victim
here on our list and your name is among the 12 scam victims here.
We will like you to know that the UNITED NATIONS are compensating the
scam victim with the sum of US$1, 000, 000.00 each to the 12 scam
victims so we will like you to send us the account number where you
want your compensation fund to be transfer to or better still let us
know how you want your compensation fund to come to you.

Claims Requirements:

1. FULL NAMES:

2. NATIONALITY:

3. DATE OF BIRTH:

4. SEX:

5. MARITAL STATUS:

6. CONTACT ADDRESS:

7. TELEPHONE NUMBER:

8. OCCUPATION:

9. COUNTRY:

10 Attachment of international passport

Your urgent response is needed.Furthermore we will like you to stop
communicating with any scam emails you will be receiving this is to
help us stop scam going on so get back to us with the needed
information.

You are to contact our office via Email ( [protected]@gawab.com.com )

Best Regards,

Robert S. Mueller III
Federal Bureau of Investigation
J. Edgar Hoover Building
[protected]@gawab.com.com
935 Pennsylvania Avenue, NW Washington, D.C. [protected], USA

I have claim open with fedex going on for 3 months already for a car part for my customer. It has been like 3 months and I have called their department and their number starts with 901 area code also. And the lady helping me is Teresa Walker. Fedex is into some scam, and they want to not to pay you at any cost. funny thing is that they dont ask for invoice or anything when you pay them the money for insurance coverage, but when its time to pay they dig. They asked for receipt, and I provided online paypal generated 100% legible invoice and faxed them andt hey say its not legible. Then they said you send us a $379 invoice while I sent them $1290 invoice. that was how much my customer had paid. Then they said show us the invoice of how much you baught that for, and I get that too, again highly legible invoice, theey said its not legible, I emailed a pdf file, they said we didnt get it, I attached it on the online fedex claim form, pretty much loaded on their system, they now say they cannot verify that with the business I purchased it from. And I apparently found out that they had called in that business and asked them to release customer (my info) name address and all that private info... Fedex is big FRAUD.

I am a customer of Fedex... waiting for packages... but Fedex never delivered them according to the time and date as they told me... and keep me waiting for whole day, never come nor call...

below you could read the whole story!

I waited for the whole day last Wednesday (meaning from 9am-8pm) because the telephone automatic tracking told me that the driver was coming on Wednesday. But he did not show up in the end, what he did was left me a door-tag on Thursday afternoon.

Then, Thurdays night I started my first email to Fedex, and one officer told me about 9:30pm on Thursday that the driver would be coming again on Friday (1 Sep), and I requested it to be in the afternoon. I did check from the telephone tracking again on Friday about 2pm, the message from the automatic response was that the driver attempted to deliver on Friday (1 sep) at 8:40pm.

I was wondering what happened and called the hotline again, and I talked to an officer, she told me that it was the computer failure, and she told me that the driver was coming from 3pm-8pm. As a result, I waited from another half a day.in the end, the driver never showed up again.

I called again about 8:40pm on Friday, the officer told me that she did not know about the delivery in Miami, and transfer me to another officer from the Miami Office. I talked to that office from Miami office for less than a minute, and she said she would check for me and ask me to hold the line. I waited for her on the phone for 10min until I gave up.

Is your company trying to waste my time and my credit on my cell phone. How many more time do I need to email or call in order to get my packages. Usually the driver or the company would comfirm a delivery time, (let say 1-3pm), not like what you did was trying to keep me home and waste my time for the WHOLE day, and your driver NEVER come! I think FEDEX should compensate both my loss in time and cell phone credit and never make your service to be such inconvenience to the customers.

"Please let me know at least by Tuesday night (10pm) if your driver is coming on Wednesday or not!"... till now... I still never got an answer from them! Hopelessly waiting!

Had to have a replacement phone shipped to us from Verizon due to faulty equipment. No problem there, but we are supposed to ship the defective phone back using the return label that was supposed to be included in the box. First problem: no return label in the box. So off we go to the Verizon center near us, wait our turn, get the label and then have to take the box to the FedEx place to ship it. Problem number two: FedEx tells me, "This isn't packed properly so if it gets lost, Verizon will charge you for the phone because I have to check that it wasn't packed properly when it was shipped". I'm like, you have to be kidding me...it's packed exactly as the new phone was shipped to me. She's like...they don't care...if the phone gets lost in sending it to you, they just send you another one but if it gets lost when you send it back, you're out a couple hundred bucks. However, she 'kindly' offered to pack it properly for me...for 3 bucks and some change (for a couple of sheets of plain brown paper). Had I not been in a hurry, I would have taken the box back home and packed it myself.
Makes me wonder if Verizon and FedEx don't have a little agreement going on where they ship phones packed inadequately and when the customer shows up at FedEx to ship it back, they get pressured into paying to have it 'packed properly' under threat of getting a big charge from Verizon if the phone gets lost and wasn't packed properly. Is somebody getting a kickback?

Have been waiting for a delivery to my business via FedEx for a few days, understood that with the 4th of July it would be delayed a bit, expected delivery date of July 7, 2010. Our business hours are CLEARLY posted on the front door, the driver showed up before we were even open, left a tag on the door and left. We came into the office and called right away to see if we could get it delivered as it is something needed for work, was told they would try to call the driver and call us back. 2 hours later with no return call, we called back yet again and were told the same thing. 3 hours later we called back, asked for a supervisor and was told the driver was already home for the day and still had our package with him at his house. If we needed it, we could call him and see if it was ok for us to drive there. 35 miles one way of driving and poor customer service on everyone's part we finally got our package. Needless to say, not very happy with FedEx and they have probably lost a customer for life. I will also talk to our corporate office and discontinue using them at all 457 locations we have across the US.

Fedex has a horrible billing system. Beware everyone who do business with fedex.

**** IF you make a payment by Bank Bill payment without a invoice (electronic mostly ) then your money is lost.
fedex simply take your money and will not apply to your account, fedex will not refund you, You have to spend
months, years to get that money back, if you can afford go to Court ****

in brief here is my issue

**** fedex kept money - it neighter apply to any invoice nor refunded. I submitted all evidences and proof from my bank statements and each single payment sent to fedex proving that i sent payment, but after 4 weeks still fedex has money but suspended my account and sending collection notices **

Take a look at this detailed proof of payments. ( i have the detailed report sent to fedex billing department and no action was taken to resolve this)

For one customer like me this much money is in air, what about millions of customers? is this the practice at fedex? if a payment is made without a reference to a invoice, means fedex will keep that money? what should i do?

My fedex account number - xxxxxx
i am a good customer overpay my bills.

** Contacted fedex and all i hear is we are researching this is the answer i got since 3 weeks will it take 3 weeks to research billing issue **

*** Main issue with my fedex account is - i made payments to fedex without reference to invoice which fedex did not apply the payment to any of open invoices. which resulted in $5000+ payments up in the air ***

** just one simple question, when i mail a payment to fedex without a reference to invoice, and if fedex is unable to apply to a invoice, why fedex is keeping my money since 2 years it is happening ***

for being a good cusotmer fedex penalized me and put my fedex service on hold since 4 weeks.

not only fedex held my money, but sending collection notices, stopped me from using fedex.
This is not only me with many, i am the victim.

Since i opened my fedex account i paid total $25000+ dollars to fedex and still fedex has credit.

i sent several emails to fedex corporation but no use

spoke to several people, but everyone telling we will research.

So this is my last attempt to resolve this, if not i guess i need to go to the court to resolve this.

So, we ordered a 46 inch tv. The window of delivery was 6/23-6/28. FedEx's tracking showed the package at our local hub on the 23'rd, with a delivery date of the 24'th.

Before I left for work yesterday, the tv was "out for delivery". Had someone wait at home for them to show up. Checking in on the tracking later, we had a Delivery exception: No attempt made, delivery scheduled for next business day.

But, because it was still inside the delivery window I didn't call them to complain. I gave them the benefit of the doubt that perhaps the truck it was on broke down. Not that a lazy driver didn't want to attempt to lift the box.

Waited around today for them to arrive as well. Didn't ring the doorbell, didn't knock. Just looked outside at around 10:30 am to see the tv sitting at our front door, easily seen from the roadside. We have a sign on the door to make all deliveries to the back porch (which is out of sight from the road, and safe from weather)

The kicker is what it said on the tracking "9:49 am - Left at back door. Signature Service not requested." Apparently the driver thinks that the "back door" actually means the "front door." Thankfully none of our neighbors saw the tv in time to steal it.

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently, thank you
its last message:
FEDEX DIPLOMATIC COURIER COMPANY SERVICE LTD BENIN REPUBLIC .

[protected]@live.fr

ATTENTION : MSITTEF ABDELHAKIM /VALUEABLE TRUNK BOX TO BE DELIVERED TO YOUR DESTINATION

You are welcome to FEDEX COURIER COMPANY LTD with world wide delivery at its best. We are pleased to be at your service. FEDEX COURIER COMPANY LTD is Regulated and Stipulated by the Delivery Service Authority(DSA), the delivery institutions that REGULATES all delievry activities in the Benin Republic.This office has been Notified by your partner Mr.Goerge Udo about your Sealed Mettalic Consignment Box deposited in our door step.

Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

MODE OF DIPLOMATIC DELIVERY.

As soon as we Receive the courier charges, Our international Diplomat agent will depart Benin with your CONSIGNMENT BOX and your Shipment Airway bill will be sent to you immediately to track your Cargo to your given address within 48 _ 78 Hours . Our Diplomat agent will call you on arrival to your country to hand over your Box to you.

CONFIDENTIALITY NOTE

The information contained in this message is confidential. This message is intended to be read only by the person named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you have received this mail and did not request for it please discard with urgency. This mail was sent on behalf of Consignment box delivery in FEDEX delivery code of Conduct. Registered Trademark

CALL ME +229-[protected]

DR.DEXTER JOHNSON
(FOREIGN DELIVERY DEPARTMENT FEDEX BENIN)
FEDEX COURIER COMPANY LTD,
Regulated by the Delivery Services Authority-

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently
its last message:
Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

I ordered a Nokia Shade from Verizon Wireless for a 2 Year upgrade. I had regrets in ordering the phone and decided to get the Omnia 2. The excellent folks at verizon (Non Sarcastic) told me that there will be no restocking fee just refuse the FedEx box when it comes and it will go right back. That was several days ago. Verizon has yet to get the phone back. I called customer service at FedEx and a very RUDE lady told me that it would ship out in an hour. That was 2 Days ago and it still sits at FedEx and they refuse to send it back. I am done with FedEx. UPS seems much much better and actually care about there customers.

I have to complain, because Fedex still don't pick up my package.They don't know where are front door to my building, they still leave the pick up form on the rear door, which are close all the time.The front door are open(and inside is signed form).I told them but they do what they want, and they came between 11am-1pm.Who is at home in this time?.I'm so disappointed. This is the worse delivery company.

What a crap company. not reliable, poor customer service, totally unprofessional. DO NOT TRUST FEDEX HOME DELIVERY. Trust fedex express.

On Thursday I discovered 2 door tags (tried to deliver) on my door for the same item. First off, if the delivery person had ANY sense they would have put the second tag elsewhere as noone saw the first tag.

Friday I call FedEx & their representative told me everything was delivered & didn't know why I had gotten a door tag. End of story, or so I thought.

Friday night come home & there is another door tag. Call again & this person tells me there are 2 packages that need to be signed for. So I find out where I can pick them up (I happen to work "near" their facility) & tell them to hold the packages, i.e. don't try to deliver them on Monday.

Monday I call to verify the packages are still at their facility for me to pick up (I was assured they were there).

I get there at noon & was told by the security guard they have specific pick up hours. Not one of my previous 3 phone calls was that mentioned.

On my way back to my vehicle I try to call FedEx to complain & was promplty hung up on by their representative "Michael".

My packages are now held hostage until I figure out how to get them "at their convenience".