FedEx
reviews and complaints

I receive deliveries from Fedex on a regular basis. It would be nice if the driver would ring the doorbell when he drops off a package as it would alert me that I need to come to the door. It would not cost Fedex anything and it would not be an added workload on the driver. Besides, it would help with reducing porch piracy as people would know that their package has arrived. It would also help in raising the company's rating.
Also, your answering system sucks. I tried to call to speak to someone and found that impossible to do. I also know that this is by design. You do not value your customers. Remember, without customers, you don't have a business.

Thanks,

Lester Sheran

My brother, in Colorado, on Friday the 19th picked up plumbing supplies from his local store to ship them overnight to us in Texas. We have been without water for a week now. He dropped the package off at 3:39pm. It was to arrive before noon on Saturday the 20th. I can see FedEx flights online-- there have been plenty of flights that the overnight package could have been on. When I call FedEx daily I get the same answer-- we don't see an update on delivery time due to weather. I can see the beautiful weather going on and the missed FedEx flights. Bottom line today is Monday the 22nd and they still have no delivery date in sight. We will have to come up with another solution today making the package a moot point. When I called about getting the shipping charges reimbursed to my brother, they conveniently said we don't guarantee anymore due to COVID. This is a service they let my brother pay for and knowingly (how could they not if they are the professional) they would not be able to provide it. They only had a matter of hours to work with. They have the origin and destination zipcodes and flight pattern. They can see if they can provide the service in those amount of hours. If they were backed-up from any previous weather and packages that had priority then tell him they can't provide the service right now. Don't let him pay that kind of money knowing you can't get the package on one of your flights. My brother needs to be made whole for this overnight Saturday delivery before noon service that was not provided at all. FedEx must be held accountable for the service they allowed him to purchase on Friday the 19th.

I mailed a package on 2/17 and it was to be delivered on 2/19 and it was sent to the fedex hub in Memphis and today 2/21 it is still there. I have called fedex and got a computer ask me questions and nothing was resolved. It is important that the package be delivered as soon as possible.
[protected]@att.net

I ordered a robe from Amazon.com on 2/12/2021.
Today I got this message: "Delivery attempted. FedEx tried to deliver your packag. The business was closed, so please look for a note from FedEx or contact them for the next steps. Was expected Thursday."

First of all, I'm not a business that I'd be "closed." Second, I'm home 24/7, and haven't left my home for weeks or longer. My husband is here most of the time too and, third, my dog literally barks at everyone who comes to the door, and she hasn't barked. Finally, there's no note on my door whatsoever!

I looked at the tracking information, and aparently it was listed as "attempted delivery" yesterday too. And for today's attempt, it's listed as being attempted later than the actual current time!

Whoever is delivering this clearly trying to deliver it to the wrong place or is straight up LYING about attempting delivery. Don't they require photos like other companies do, to prove their package is going to the right place? They should take photos of the places they attempt too!

this is the info we have per email
* sissy mcmillan-muck
67 White Pine Rd
Chesterfield,
NJ 08515
*Fedex tracking number:
​[protected]​
*Order number : [protected]
*Mainstays 31" 3 Shelf Bookcase, Black
*items in this pack will arrive in separate shipments.
we ordered a small wooden bookcase from walmart, (not a large box, close to road and difficult to see from house, see picture), delivered today, february 20, 2021, 11:15am. this is accurate as we were pulling into our driveway as fed ex truck was leaving. unfortunately, we found our purchase leaning against a tree, IN the snow, without a plastic bag or any sort of weather protection. there was nothing to stop him from driving up our driveway, to deliver on porch, as it was in no way impossible to navigate (see picture.) since we have previously dealt with other unprofessional deliveries we even have a 'request' sign posted on our driveway now asking specifically for porch delivery as it has been, on occasion, still left on driveway. today's delivery was unacceptable as product could have been easily missed out by road and/or damaged from long wait in wet snow had we not been there to retrieve it immediately. additionally, the time lapse between 'delivered' email notice, which hit our email at 11:49am, approx. 34 minutes, and actual delivery was enough time for possible product damage. we understand some delays can be due to the current situation and are tolerable but disrespectful mishandling shouldn't be tolerated, especially when it becomes repetitious. thank you for your attention to this situation/problem as it now appears to be commonplace.

On February 18th, 2021, your driver was speeding through our 55+ Community . We are located in Fulshear, Texas and the driver was speeding at approximately 11:45 AM . Truck License # KPS 4620 .
No children in this Community, but many walkers and dog Lovers .
Please ask him to slow down and if this not resolved, I will go to our Local Fulshear Police Chief .

I shipped a package o 1/30/2021.
Package never arrived to addressed. I tried filing a Claim with FedEx 5 times. Each time it ell me the tracking number cant be found.
This has got to be the worst costumer service i have ever dealt with.
Will definitely never ship with them again.

Good evening,

I am not sure what the issue with picking up packages in today's climate. I have spoken with numerous customer service representatives and Managers and it all resulted with the same outcome, my package has not been picked up. All your customer services representatives and Managers seem to be clueless and repeat the same mantra, "it will be picked up by 8pm". Also, there is no follow through on their part but they all remind you to take the survey after the call. I am now scheduling my fifth pick - up. This package contains medical equipment that I am supposed to return to the doctor's office and it has a $5000.00 price tag if I do not return it in a timely manner. Not that you care, I just wanted you to know why I am so stressed by this lack of responsibility. I always thought Fed Ex was a respectable and reliable company. Molly, Carlos, Ralph, David and Ernest to name a few. Imagine going through a crazy automated system (and hoping it does not disconnect the call) to get to an actual person only to have said person give you false information and the party line. Your drivers turned this simple process of picking-up a package into an anxiety ridden and maddening experience.

There is a section that ask, desired outcome. That's a joke because you are not going to take any action, just chalk it up to another irate customer in the middle of a pandemic.

Rhonda Hackshaw
[protected]@hotmail.com

Been a week now. Still trying to get the website to send me my email confirmation code so that way I can get email and text updates about my delivery. It is easy with United States Postal service, impossible with FedEx. The online virtual assistant is unhelpful. The Text Virtual chat assistant is the same thing as the online assistant on their website. I called the number. The menu wasn't helpful. It was long an tedious, then finally a number was dialed, rang twice. And I have been sitting in silence with the occasional clicking noise with my phone on waiting for someone to pick up for 20 minutes now. I really wish my sellers would not use FedEx and that they would just use USPS.

And get this. After 20 minutes I hear a clicking then a ringing. Then an automated message asking me to rate my experience with the customer Service agent between 1 and 5. I selected 1. And that was it. Really pissed off.

* Date of Incident: 2/12/2021
* Label Info from Box:
TRK#: [protected],
Ref: [protected]
From: CHEWY.COM, 600 New Commerce Blvd, Suite R, Wilkes-Barre, PA 16703
Ship Date: 12Feb21
CAD: 786168/FXR81807
* Full Description of Incident:
- On 2/12/21, FexEx misdelivered a bulky/heavy package to my mom's front door. The name and address on the package was NOT my mom's, but someone else's, and is too heavy for us to handle. The next evening, 2/13/21, I tried contacting FedEx to request that they return to pickup the misdelivered bulky/heavy package.
- I went online to FedEx's website, and tried to find where it could be reported that a package was misdelivered package, but found nothing helpful.
- I then asked the online "FedEx Virtual Assistant" what to do. Here's the transcript:
--------------------------------------
FedEx: Hello, I'm the FedEx Virtual Assistant. I'm here to help you with your questions regarding FedEx® services.
You: still waiting from FedEx to pickup a MISDELIVERED Package (does NOT belong to us)
FedEx: If your package was delivered to the wrong address or you received a package that is not yours, you will need to contact a FedEx Customer Service representative.
You: contact a FedEx Customer Service representative
FedEx: Due to unusually high call volume you may experience delays. Click here to contact a FedEx customer service representative by phone.
You: Click here
FedEx: You can contact a FedEx Customer Service representative by calling 1.800.GoFedEx 1.800.463.3339.
Enroll in FedEx Delivery Manager to customize your delivery preferences, manage delivery times and locations, and keep track of your deliveries.
-------------------------------------------------------
- Subsequently, on 2/13/21, I called the FedEx Customer Service number, only to get an automated system that COULD NOT address the issue about the misdelivered package! There was NO OPTION on the automated system to talk with a human being (Agent).
- I tried calling FedEx again, THREE MORE TIMES to select different options to get a human agent, only to have the automated agent ask redundant, worthless, and irrelevant questions to get me to hang up.
- On the Fourth Call, it appears that that their phone system automatically tracks the number of times someone calls (from the same number) in a short period of time, so it was ONLY THEN when the automated system provided an OPTION to talk with a live human agent.
- The 1st Agent asked me for the Tracking number, which was provided. He then told me that the misdelivered package problem belonged to the "Delivery" dept., and asked me to hold while he transferred me. The "Delivery" dept. transfer actually turn out to the original automated agent menu!
- I then tried calling a Fifth time, and the automated system provided an option to talk with an live human agent (again). This 2nd agent tried to transfer me to the same "Delivery" dept., but I quickly and urgently told her NOT to transfer me due to the dead-end experience from the previous agent. She could hear the frustration in my voice, and seemed to want to help. But it turns out, she just wanted a positive rating from the "after call quality survey."
- I re-explained the misdelivered package issue (for the 100th time), provided the tracking number, and recipient's name and address on the label. For security reasons, I asked her to NOT share my mom's private home address with a stranger (the Recipient) based on some social media complaints previously posted about this same problem. People complained about strangers showing up at their house unannounced, and some were mad/disgruntled. She assured me that she would NOT share my mom's home address with the Receipient, would send
out another FexEx truck to pickup the package, and would call me the next morning when someone was on their way.
- It is now 2/15/2021 at 4:30 PM. I never received a call from FedEx, and FEDEX HAS NOT YET RETURNED TO PICK UP THE BULKY/HEAVY MISDIRECTED PACKAGE. We are aware that inclement weather may have delayed delivery times (our roads are clear with no snow), but it's been 3 days. In the meantime, despite our efforts to cover the package with plastic, it may have gotten wet.

- WE WANT THIS BULKY PACKAGE RETRIEVED BY FEDEX AND DELIVERED TO THE RIGHTFUL OWNERS ON THE LABEL *

I live in Great Bend, Kansas. There are too many instances of packages delivered to the wrong addresses. An elderly man recently delivered my box which was delivered to his house. I received a box to another address and got a very snotty employee on the phone after trying for 45 minutes to find a way for someone to pick it up and today, a heavy box for me was delivered to the house across the street. This is ridiculous. I've heard all sorts of stories. Please fix this.
Thank you for your time.
Mary Channell

FedEx has repeatedly delivered packages to the wrong house. Even with explicit directions, they claim to have dropped it at my house. Many times there has been someone home, and with my houses location, "Porch pirates" are NOT an ISSUE! They just do not try. It is amazing as Amazon Prime has no issue, but FedEx is unable to do their job. Repeated calls to them has resulted in no change in their behavior. Unfortunately, i am not able to "choose" the delivery company when purchasing on line.
I would like for a copy of the picture taken on the porch at the time of delivery to compare it to MY porch (see attached picture).
FEDEX tracking # 9261299997973230426377

Dear All,

Our company Rhino Global Forwarding LLC has account with FedEx # [protected].
We received the invoice # [protected] including following tracking ##:
[protected], [protected], [protected], [protected], [protected].
The estimate for the shipment was $95.76. when we received the invoice for $210.49, I created a similar shipment with the same weight, dimensions and type of service. The FedEx estimate provided the same total for $95.76.
I sent all documentation requesting the correction to Revenue Service.
In was in the beginning of December 2020. They asked for additional information. We sent emails back and forth. The last email from Revenue was to provide all tracking numbers. I did. They dropped the ball. Yesterday I sent another email with tracking numbers to have the resolution. At the same time FedEx disabled our account, even though that all invoices are paid on time and taken care of. After I sent the email today I received the email that our claim was denied. Before I saw the email I called Fedex and spoke with Nia in Revenue department. She informed me that the claim was denied with no explanation at all. When I asked to talk to supervisor, she said it is impossible, that management does not get involved in disputes like this and she hung up on me.
With this letter I am asking you to look into this matter, send me the explanation why the claim was denied and most important OPEN OUR ACCOUNT SO WE COULD CONTINUE OUR BUSINESS.

Please contact me by phone [protected] or email: [protected]@rhinoforwarding.com

Thank you in advance.

Because of the incident that took place on January 6, 2020 at our capital, I feel an urgency to file this complaint against the security at the FedEx Hub in Memphis, TN.
My name is Ella Dennis, I work for the ABM Bus Service at the Memphis Hub as a driver. On 2/7/2020 I was instructed by the dispatcher to pick up employees from the mainscreening building. I used my FedEX issued badge to open up the entrance gate, immediately behind me where about 4or 5 other cars following the bus I was driving, bumber to bumber. I motioned to the car immediately behing me to backoff and wait for the gate to close before entering using his own ID issued badge. He refused, instead he jumped the curb and drove around the bus on the grass and enter the parking lot, about three or four other cars came in through the gate without using their Id to enter, because they where that close together not allowing the gate to close. I found the incident very distrubing, for the following reason(s). They could have been people with bad intend. Non FedEX employees without Id. I immediately reported the incident to my dispatcher, and security (Senior officer Ousley) at the building. It clearly states at the gate no "Tailgating". I my mind this was a bridge in security. Their has been many times that I along with other drivers have entered the main entrance to the Memphis Hub without showing any kind of ID, because security officer(s) assigned were fast at sleep at their post. Another way I have noticed people entering the pariking lot without showing any ID is just by walking-in at the east-end gate. They just walked right in and make a quick left and they I on the parking lot, they dont have to go by security.
With all of what is going on the Country at this time I think a little more oversight will be a good thing.

This incident took on 2/7/2020 at about 2:00 pm
on the front of the Mainscreen Entrance parking lot

The car that jumped the curb was a black chevrolet tahoe with an expire California tag. P803MO exp. date 8/20

the second car was a dodge charger with a temporary tag QL683E8 exp. date 2/4/2021

I just hope security wouldn't be so slack at the Hub.

signed: Ella B. Dennis
2/10/2020

Driver stated delivery attempted but no one was available to accept package. This is not the first time I've had issues with the lies these drivers come up with. I stayed home from work today to be sure I wouldn't miss this delivery. It is very inconveniencing when you're expecting a delivery and your driver is too lazy and inconsiderate to deliver someones package. I live in a house there is absolutely no reason my package couldn't have been left on my front porch. Some of your drivers are not a good representation of FedEx. This needs to he rectified & a system in place showing driver actually attempting deliveries at the property showing address and tag left in door.

Fedex driver constantly backs into my driveway to drop off packages big or small. I have a brand new asphalt driveway that was damaged and the other day I saw the fedex driver spinning his tires (snow) while attempting to back in again for like 5 mins.
I went to the door as he finally realized he would have to walk! I asked him politely at first, if he would stop driving the van/ truck into the driveway as it had been previously damaged. He copped an attitude immediately and said oh ok you want me to leave the packages even the big ones at the end by the road? I said no I want my packages brought onto my porch here. He shakes his head and says noooooooo nooooo then complained about my driveway having snow in it lmao. Driveway was just cleared from almost 2 feet of snow!
I called fedex to make another complaint 2nd complaint.. 1st was for packages delivered damaged broken glass and spilled liquids in the packages total was about 4 destroyed packages clear signs of damage but still on my porch smh! Same complaint was about damaged driveway.
Fed ex don't give a flying f about their customers! Another company that hires solely from the bottom of the barrel (affirmative action for ya)!
So today i'm expecting a package, watch the fedex idiot pass slowly by my house, then turn around and slowly pass by again.
I immediately call will from the stratford ct office (I spoke to him last complaint). He says oh the package is addressed incorrectly it says 258 not 259!
These [censored] now gonna play with mail and or packages because I made legitimate complaints! This guy delivers to my home average of 2-4 times a week and knows darn well the name on the package and that I live at 259. It's a dead end street. There is no 258!
Funny though isn't it I get a text message saying that they couldn't deliver today and that it has been rescheduled for tomorrow thursday.
Will supervisor stratford ct said he was gonna call the disgruntled loser driver to see if he could turn around and then call me back, well lol that was over 2 hours ago now. So safe to assume my shot ain't getting rerouted! Idiots

Fedex Express keeps sending my packages back. Fedex ground, Ups and the post office can deliver without problems. Customer service is bad. They are based in a foreign country and barely speak english

On feb 4, 2021, a package needing refrigeration was delivered by Fedex to Lois Betts at 6255 Saint Joe Rd, Tallahassee, FL and left on the ground under the mailbox which is about 800 ft (and not visible) from the house. This is a weekly delivery of boxed food that requires refrigeration and has always been delivered to the house and left on the porch. Ms. Betts was waiting at home all day on Thursday, the usual delivery day, for the package to arrive. Late in the afternoon, she walked down to the mailbox and found the delivery on the ground under the mailbox. The blocks of ice inside the package had melted and she is afraid to use the food. This delivery has come once a week for approximately a year with no problems until now. This is an essential item for Ms. Betts and needs to be delivered appropriately to her home, on the porch, so she can be aware of when it is delivered and can take action to get it refrigerated.

Today I received my package delivered by FEDEX. Both myself and my wife are handicapped. My package was thrown in 22" of snow 12 feet from my porch. I had to call my neighbors son to come and get it for me. There is no excuse for your service to do this. By time I got it, the box was soaking wet, let alone the contents inside. Something should be done! I notified the vendor I purchased it from, and they are going to file a complaint as well. Thank You Jeffrey Walsh 201 Lincoln Street Dickson City Pa 18519 [protected]@gmail.com