FedEx
Reviews and Complaints

On 10/7/19 I ordered from HP.com with next business day delivery being 10/8/19 tracking # is [protected] for 2 Ink Cartridges that cost me $$ & time that were needed for project, that is now overdue due to I guess the driver delivering to wrong address. I do not have hard earned $$ to throw around on something I do not have that I paid for. When I did not recieve my shipment, I immediately tried to contact Fed Ex tracking dept. chat with online Customer Service person by the name of Ana C. & for some reason got cut off with the full conversation I was trying to have, kept giving me Error: You have concurrent queries! messages whenever I tried giving her the information asked of me. Then I called numerous times I got the run around and still getting the run around from the Case Investigators, they keep saying that they are waiting to hear back from report from driver? This whole situation is very aggravating, for this costly mistake on the Driver's behalf, so I'm asking will I get reimbursed for my Ink Cartridges? You can see the Price of each in the photo.

FedEx.com Chat
Tue, Oct 8, 2019 2:28 pm
FedEx No-Reply (noreply@fedex.com)
To:you Details
Chat Reference Number : [protected]
Inquiry Description : It says that my package was delivered today & left at my front door, that is lie as we have security cameras
Chat Started: Tuesday, October 08, 2019, 16:04:30 (-0500)Chat Origin: VA US DOMAgent Ana C( 1s ) Ana C: Hello, Denise. Thank you for visiting fedex.com. I will be happy to assist you.
( 18s ) Denise: Hi Ana
( 42s ) Ana C: Hi, Denise! I received your message. Let me do my best to help you with this. May I have your tracking number please?
( 1m 21s ) Denise: I'm trying to figure out why the driver said he left package at my front door, we have security cameras, that show that was a lie. No driver ever came to house
( 1m 49s ) Denise: tracking # is [protected]
( 3m 22s ) Ana C: Thank you very much. Please stay online while I check on this.
( 9m 24s ) Denise: are you there?
( 10m 29s ) Ana C: Hi. I am still checking on it. Please give me one more minute for this, thank you.
( 13m 4s ) Ana C: I am sorry to know that you have not received your package even if it shows delivered already. Let me do my best to help you.
( 13m 9s ) Ana C: Just to confirm, are you the shipper or the recipient?
( 13m 46s ) Denise: recipient
( 14m 47s ) Ana C: Thank you. Please provide your delivery address to confirm if we show the same information on our end.

I live in France and came down to Sril lanka(My mother counrty) to get done 2 IMPORTANT CERTIFICATES of mine and handed over to fedex Sri lanka (tele 011 5222200) to send to Canada, on the 20 Th August 2019. and I came back to Paris

Afrer 5 days received a call from fedex sri lanka from the mentioned number saying my courier is lost, and i was shocked and was lost my mind and coud not even think of what should I do next.
from that day up to date, since 7 WEEKS every day I have been calling fedex about my courier and finally I asked to refund my courier charges with a compensation for the lost

I had in a contact with very unprofessional staff members, firstly was contact with one Romano, always given wrong information, I was fed up with his responses and the way he handle customers and I asked him to get me contact of a superior and a responsible manager who can hand this matter.
I was told by him that there is no manager working at fedex regards to and didnt have a single minute to listen to me ;
after few weeks,
I have asked even ONE OF MY sri lankan friend to call fedex for this matter and he had called fedex 26 TIMES And FED UP AND he stopeed heping me...Romano was missing when I contact him and was told that he is no more working at fedex
secondly
got contact with one staff called Tharindu wanninayake who was very unprofessional too, have no custerme care at all

and contacted him soo many times and after few weeks finally he said there is a lost refund of RS 22 614.00 (Twenty two thousand six hundard fourteen Rupees)

Then I had to contact him every day untill last friday the 4 Th October to ask him take care of this matter and make sure untill Ireceive the refund.
His answers untill the 4 TH OCTOBER AS FOLLOWS

"No accountant to sign the cheque he is absent..."
fewdays after the answer was
" cheque is ready will send it to your sri lankan home address through fedex courier"
AGAIN AFTER FEW DAYS
"Courier delevary man's route is different, we have just one person to delevary all couriers, so madam you will receve it within 2 WEEKS four sure"
I told him that up to now I have spent a lot OF MONEY on calling from France to Sri lanka, so I cant call them every day and for him to call me from a official phone or a whts app

his answer was
"we have no officials phone to contact overseas clients, even I dont have a person phone number to give you, my phone is broken since few weeks"

I was fed up with his unprofessional responses
after I have mentioned to him to deposit that cheque in my sampath bank account in sri lanka and given my bank details.

Was waiting one week no respond, finally when I tried to call him he was hiding, not responding my phone calls when the operator transferred my calls.
finally I found him on the 4 Th October Last Friday and he said that its deposited in my account . then I asked him for the receipt to e mail me and sent him my e mail with a testing e mail then he cant say that my e mail address is wrong.
I RECEIVE NO RECEIPT, NOTHING up to now. he is missing when ever i call him
after
I informed my cousin sister who worked and left TNT some time back to help me for this matter.
EVEN FOR HER THEY HAVE DONE THE SAME THING
and asking my Bank details again from my cousin sister also to deposit the checque

So, according to Tharindu Wanninayake its deposited on the 4 th October
and
since yesterday I am in contact with a girl ...NARMADA asked my account details again
I am fed up of giving my bank details again and again and explaining my matter to your different staff members since 25 th AUGUST

Finally this girl NARMADA... promised me today 8 tH OCTOBER that she will follow up and make sure to deposit the cheque

And I am glad to mentioned that she was listing to my matter, treated me nicely and stated caring on my matter

But I am waiting until I get the money in my bank.

I am so stressed and disappointed of your fedex service and the unprofessional staff

I have wasted lot of my money to contact fedex for these period
I am so stressed and wasted my valuable time

I would like to mention you that I WAS WORKING as a customer Relations manageress for (Twelve) 12 years In Sri lanka and Maldives in the Hospitality industry .

I am shocked shame on your Fedex service sri lanka and your staff

Now I should pay for my flight again and come down to Sri Lanak to get done new certificates and send them to canada

I am still waiting at least your staff member get done this job

I will write on your website this matter and the stupid way I was treated by your fedex and the staff

My contact details

asanka.[protected]@laposte.net

mobile

0033 [protected]
OR
0033 [protected]

Thank You

Asanka JAYAWARDENA

5020 County Rd 4117 Buna Tx 77612 . 409-994-5429Driver pulled as close to front porch as possible And being to lazy to get out of truck Threw package up and onto porch . This is not the first time this driver has done the same thing . Something has got to be done to get this driver to walk package to porch . Carton number [protected] delivered by FedEx ground on 10/7/19 to address Joshua Rush

My package was picked up on 10/2 in North Carolina, but there has been no update since. I called on Saturday and was told an investigation was being opened and i would receive a call back by 5pm Saturday with an update. I did not receive a call. I called today and was told nothing had been done with the investigation because someone was out sick. Unfortunately i still do not have a package. I was surprised to hear that one person being out sick prevented anyone else from following up on the status of my package. FedEx makes it very difficult to contact anyone and seems to be set up to prevent anyone from getting a refund for lost packages. Very disappointing a delivery service cannot even track packages.

I live in Orland ca and one of your express drivers was going through town to the freeway and tried to pass multiple times on the right around a motorcycle on a 1 lane road. Then he was behind me where I made a mandatory stop at a stop sign that is at the base of an overpass to go over the freeway and when I came to a full stop he brakes and raised both hands in the air with a look on his face of disgust. Proceeded to narrowly take the on ramp of the freeway around my car. I had a wheelchair bound child in my vehicle I was afraid he would hit us causing damage as I was afraid for the motorcycles at in front of him earlier. This occurred at 12:32 pm orland ca license plate 91529A2, and drove with his lights flashing as though he was stopping the whole time. Do something about the safety of the drivers and those they interact with on the road!

What good does it do to complain here when we got screwed over a claim they kept playing us for more pictures? All this time.. no one told us that there's time limit and I had to find a picture that was like or similar to what we had that got damage.. FedEx refused to be straight with us.. when it was their employee that shipped did not follow the Handle With Care that was all over the huge box. We just screwed over a shipping that costed us over $300 ... Sorry.. FedEx just truly failed to follow through!

We had a delivery at our home 300 W Hickory ST Rich hill, mo 64779 today 10/3/19, about 12:30 in the afternoon. Im sure the driver didn't expect anyone to be home.. however I watched him FLY BY our house about 40mph.. which we live on a dead end street only 3 houses on our road. If he would not have been flying by he would have seen our house the first time.. comes back.. passes the drive way a little so he can back in.. however he doesn't just back in.. he backs WAY to fast and doesn't stay on the drive way.. he went into the yard.. almost half of the truck was off of our drive way. So I meet him at the door.. he says how are you here you go. I said im good next time can you not drive so fast and in my yard thanks. HE COMPLETLY IGNORES ME.. doesn't apologize or anything just leaves.. and FLYS out of my drive way I guess to prove a point that he can do what he wants. Completely rude and un-professional.

I had a package sent from Waldorf, MD (USA) to Kyrgyzstan, and I has informed that the package would be delivered in 2-3 day. I sent the package Federal Express International Priority. I paid $496.95 and was billed twice (issue for another day) and the package was delivered in 10 days. The package went to the village and was returned back to Federal Express and had to be redelivered. I am asking for a FULL refund of $496.95. My daughter was stuck in a village without her luggage while her package was traveling around the globe. The fed ex tracking # was [protected]. I did not receive the level of customer service that I paid for. I if I had been informed that it would take 10 days instead of 2 days then I would have been better prepared to deal with the situation. However; this delay was a major inconvenience for me and my daughter (she's in the Peace Corps).
I can be contacted at [protected]@hotmail.com

Thank you

Gertie Crawley

My package was delivered in my driveway instead of my front porch which is less than 20 feet away and it was raining here in CT. I was lucky that I also received a package from UPS and when I went to the porch to pick up, I noticed that package on the driveway. This has happened more than once in the last few months and want to know why the driver can't make the effort to deliver my packages to the front porch. Terrible service!

I dropped a package at my only Fed Ex, inside Walgreens and was told I would not get a receipt. The package weighed approximately 5 pounds and my tracking info is showing it weighs almost FIFTY POUNDS! Your customer service was very unhelpful and even hung up on me. I am an Ebay seller and I will get word out to others if you even try and charge me more money than originally quoted!

Complaint Confirmation #[protected]
THIRD COMPLAINT ABOUT DELIVERY DRIVER for
Tracking #[protected]

This driver has been told WHERE to leave my deliveries yet he REFUSES TO LEAVE THEM where instructed. Today, 9/28/19 I was outside and told him myself that all deliveries whether Fed Ex or UPS are to go on my wood side porch.

For FOUR AND A HALF YEARS, every single box by ALL DRIVERS has been left at my wood side porch, EXCEPT BY THIS RUDE, UNPROFESSIONAL, ARGUMENTATIVE driver. I spoke with his box by phone in Saginaw, MI on 9/26/19, two days ago, telling him the SAME THING about his guy.

Today, the driver was argumentative and kept telling me unless he's told to leave the box on the side (wood) porch, he's supposed to leave it at the front door. HE HAS NEVER LEFT IT AT THE FRONT DOOR EITHER...he walks 1/3 of the way up my driveway and leaves it either on the driveway itself or a few feet inside my fence on the sidewalk that goes to the front door. HE IS DIFFICULT TO TALK TO, HE REFUSES TO TAKE A CUSTOMER'S INSTRUCTION, AND UNTIL HE CHANGES, I DON'T WANT HIM COMING ANYWHERE NEAR MY HOUSE.

WHY DOES FEX EX HIRE SUCH AN UNPROFESSIONAL, RUDE DRIVER?

My name is Susan Bolin,

I am a Services Coordinator at Windsor Court Apartments, located at 305 E. Windsor Court Rd., Arkansas City Ks. 67005

Today, September 27th, 2019, at 12:30 p.m., while working at my desk, a Fed-Ex Driver appeared at my door, and told me that he had a delivery on his truck, and asked if this was 305 Windsor Road.

I advised him that it was, and asked him if he knew the Apartment number he was delivering to, or the name of the Resident.

He said, yes, and gave me the name of the Customer (Steve Graham) and the Apartment number (702).

He then said " I've got a lift on my truck that weighs 260 lbs., and I'm not getting it off the Truck, so you better find somebody to help you get it, because I'm not!"

I told him " Ok, first of all, I didn't know what you were delivering, how much it weighs, or what your policies are for delivering items, there's no need for that attitude.. I'm here to work with you, not against you, and it would help if you came in here, nicely, asking for help, rather than coming in with a negative demanding attitude."

I then advised I was the Services Coordinator, that I provide Social Services, and that the Property Manager was out for lunch, but that I would contact her regarding the delivery. I invited him to have a seat in the lobby outside my door.
I called the Property Mgr., and advised her that a Fed-Ex Driver was here, that he had a delivery for one of the Residents, which he said he would not get off the truck and that it was up to me to get someone to help me, and get it off the Truck.
I asked the Delivery Driver if what I had just said on the phone was correct.
He stated that " Well.. I'll help..some, - if I have to".
The Property Manager advised this was not something Staff can do, due to potential issues, if the item were damaged in transit, or her Staff were injured.
She asked what kind of equipment the Fed-Ex Driver had to unload the item.
I advised he had none, and reiterated what the Driver said about not getting the delivery off the Truck, but rather that I had to do so.
I got off the phone with the Prop. Mgr., and advised the Driver that he might want to go and talk with the Resident about the delivery, and maybe reach out to his Supervisor about the policies of delivery, to see if he (Spvsr) had any suggestions.
The Driver sat there for a moment, got up, and said " I don't think so!" He then walked out the door.

I am filing this complaint based on his Unprofessional attitude, his reluctance to perform his job, and trying to push it off on me, expecting a total strange (me) to take delivery of an item that wasn't meant for me, but rather a Resident who lives in my building, (he was aware the item was meant for a Resident who lives here, and not for me, in the Office). He had the Resident's name and Apartment number, and declined to perform his duties.
He was rude, belligerent, and demanding.
Please advise as to the action that will be taken, in order to prevent a re-currence of these issues.
My email address to contact me is : [protected]@phoenixfamily.org
My name is Susan Bolin
I am the (Social) Services Coordinator for the Building.
You can also reach me on my cell, if you have any questions.
My Cell # is : [protected].

Thank you,

Susan Bolin

We placed a federal express envelope into a drop off box on Sept. 12, 2019, to be delivered to its destination on Sept. 13, 2019. Another individual also placed a federal express envelope on the same day and same place. our shipping labels were switched. My package with her shipping label WAS DELIVERED TO GERMANY! Her package was sent to my intended recipient in Raleigh, NC. I have called for the past two weeks to ask that my package be retrieved. There have been no updates unless I call, and no success with the only time they went out there to retrieve the package. My package contains a large amount of checks that were supposed to be delivered to my accounting department. This affects my customers and my revenue. IT IS IMPERATIVE THAT I RECEIVE THESE CHECKS! Each time I call, I feel as if I am running into a brick wall...NOTHING.

My package wasn't delivered at my front door as they claim on the walmart site they put it on top of my mailbox and my neighbor just happen too see it brought it up to my house I don't go get mail everyday since I no longer work I don't appreciate them handling my package like that it cold have gotten stolen are number of things could have happen to it Pam creek 205 Arthur Irvine lane spring city, tn 37381 is where the package was delivered

Tracking #[protected] 24Sept19 delivered large box that I could not handle. The driver had the large box on a cart and wheeled it to my front door. I asked if he could put the large box inside and he said NO! I asked him how am I suppose to get it inside my house? It was already on the cart, but he laughed and said that's not my job. I could not believe what he was telling me. I guess the customer does not come first! What happen to your hiring practices?

The driver said he tried to deliver the package 3 times but only left a sticker once and we were home the entire time the following 2 days when they said the tried again- fedex lies.
Their people lie and I will not use them again. I will be switching all of my companies shipments to UPS as well.
Don't lie to me and then tell me it's my fault...it's YOUR fault and you are lying a-holes- period.

FedEx Truck with License P19684 swerved into my left lane as I was close behind - I had to brake drastically to avoid a collision. I hooted at him as I passed - he hooted back and gave a rude finger sign. He was exceeding the speed limit as well. A rude boorish driver! I followed behind, moved into the right lane and slowed down to take this photo.

Your drivers drive WAY TOO FAST in subdivision s. They already killed a neighbors dog just 2 summers ago. Please tell your driver to slow it down! I know they have trackers so you all know. This is really just ridiculous... putting people, kids and animals in harm's way. SLOW IT DOWN!

This compliant is coming from branson missouri . Route that includes Eagle rock Rd. Your driver was just through here about 10 minutes ago. Again, SLOW IT DOWN!

the package was not delivered to 16295 hardwick mountain drive
gordonsville va 22942 if the package came back to the warehouse I will come pick up.
I have already filed a formal complaint case# [protected] I have already filed with the better business bureua.
I was told the package was placed in my mail box we have video cameras that alert us when someone is at the house.
no alert came through also reviewed from 9/1/19 forward and again no footage of any driver.
this is so sad and unacceptable
VERY UNHAPPY CUSTOMER

On sept 6th 2019 at 1:20 pm I finally was able to catch the plate # of the Fed ex driver on our street. He has been hailed down many times for doing excessive speeding on our rural lane. Driver doing 50 to 60 miles an hour between posted " Watch children Signs" is not acceptable to the families on this road. The plate number on said vechicle
is West Virginia NRV 680. Please submit to our local Fed Ex office. A few neighbors were outside when we heard him flying down the hill towards us.. as our children normally ride their bikes after school we walked up to the road to flag him down and ask that he please slow down. He slid to a stop rolled, down his window and said whats the problem. My husband ask" if he couldnt slow down a bit ...and was he in a hurry". His rude reply was " Yes I am, as he rolled his window up while speeding away" Please ask this particular driver. to follow the laws and slow down. This particular driver is a hazard to us residents and our children. Accidents do happen and until now we have been lucky.. I felt the need to report him and have on record, In case he continues to act in this irresponsible manner and one of our children are hurt by his actions . Please address this matter with the necessary people in our area to slow him down. Thank You
Residents of Yukon Hill Road Greysville PA