Fashion Nova review: Unfulfilled order

I submitted an order on 11/27/18. I received a confirmation email, the money was taken out of my account, yet I still have not received the package. I have sent several emails, and all I have received is an automated response saying someone would contact me in 24 hours. I still have not been contacted by a person. I have also called, but all you get is a bunch of recordings. I would like the items as they are part of a Christmas gift. It would be great to be contacted by a member of customer service, preferably someone in management.