Fashion Nova review: Didn’t receive the receive the merchandise that I paid for.

Two of my orders have been misplaced.I have been contacting them but they haven't responded. I no longer wish to purchase anything from Fashion nova.
I placed an order with fashion nova on October 1st, 2018 for $188.91.I didn't receive a tracking number until Oct 10th, 2018. I receive an email on October 11th that is was delivered but I never received the order I placed. It was never delivered to my address. I reached out to them regarding my order and was told to fill out a claim form. I filled out the form 6! different time because they kept using an automated response without reading through my emails. That process was very frustrating. It was past 10 days for me to get my refund, so I contacted them again after waiting for so long. I was finally issued a gift card of $188.91 on 11/21/2018.Shortly after, I placed another order and had $80 left on the gift card, Which I used to place my (3rd) order on 11/26/2018.I paid a total 138.57 and also used the $80 I had left on the gift card, which made it a total of $218.92. They sent me a tracking number on December 10th, 2018, that my order was on the way...I received another email on December 13th, 2018 that it was delivered but I never received anything. This is the second time they have misplaced my order.I have been contacting fashion nova ever since but no one has responded to me. Due to this horrible experience, I no longer wish to purchase anything from them again! And I need my refund.