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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 38 Reviews 1703 Complaints
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Fashion Nova complaints 1703

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N
4:56 am EDT
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Fashion Nova My store credit e-gift card.

I am yet to receive an email with over $200 of store credit. Although I have proof on my Fashion Nova account that they do exist, I cannot use them because they don't provide the complete numbers. I've reached to them repeatedly over the span of a week and although I do get a response, I still get no e-gift card.

Desired outcome: Want a refund or access to my store credits.

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1:58 pm EDT
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Fashion Nova never received package

Order # [protected] I have sent 12 emails and this issue was not resolved. My package was delivered to another apartment. I do not have my item. No one will help me. They say it was delivered in an automated email. However, it went to a strangers home and I don't have my dress. My apartment is 15307. I contacted LSO and they have not responded. I sent them pictures of the wrong apartment

The delivery company is Lone Star Overnight Airbill number ZY09L2NC.

Michelle Garcia

Desired outcome: re send the package with My dress

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11:52 pm EDT

Fashion Nova Am complaining about my package fashionnova

I purchased my order on the 7 of October fashion nova ship it to the wrong address now I can’t get my order an ups is not changing it them said to call fashion nova

To change it when u call u not getting through an go online nothing say way I been with fashion nova almost one year now an is the first this ever happened so I want to know what to do now with my my stuff kerisha mclean mclean my order is 1zw6535x0326391891 this order is going to Brooklyn ny 11226 but I live in New Jersey 07112

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2:22 pm EDT

Fashion Nova Lost package - refused refund

Placed an order with Fashion Nova #[protected] was shipped via UPS tracking# 1ZW653X0320448724 said to be delivered 9/13/22. This package was provided to UPS with an invalid shipping address, it was missing the house numbers to be delivered to. UPS looked up the recipient's name in their data base and found a match to the name in the same city and changed the delivery address without the purchaser's knowledge or permission and shipped it to the wrong address. UPS attempted to get the package back but was unable to. UPS opened a claim 4359763501A and refunded the full amount $49.69 back to Fashion Nova (their customer) on 10/9/22 due to their mishandling of the package. Fashion Nova continues to deny a refund or re-shipment of the order and will not contact me the purchaser. Fashion Nova keeps stating they are not responsible for lost or stolen packages to file a police report; however, this package was lost due to their carrier and not me or a theft. UPS has accepted full responsibility and issued Fashion Nova a full refund of the order total and advised me to reach out to them to get the order re-shipped or refunded however, Fashion Nova is uncooperative and at this point has stolen my money. I want a refund of $49.69 back to the original tender type. I have emailed Fashion nova numerous times; it seems an automated system is responding as I get the same responses. True responses are file a police report, we are not responsible for lost/stolen packages once there is proof it was delivered, here is a $5 give card for your inconvenience.

Desired outcome: I want a full refund back to the original tender type, Visa 3917 order number [protected] order total 49.69

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8:40 am EDT

Fashion Nova Gift card was not applied to my order!!!!!

This is Carlene McLeod.

I made a purchase on Oct 7th, 2022.

I had a gift card and it was not applied to my order! When I was checking out, I entered the gift card details and are expecting to get the discount but I did not! Please, I am asking you to apply my gift card to my current order, if my gift card cannot be added to my current order, please go ahead and cancel my order and put the money back on my debit card because I will not be interested in any more gift cards. Thanks!

Order # [protected]

Gift card # 72EB B9CA 79B4 F48B

Desired outcome: If the gift card cannot be applied to my current order, please go ahead and refund my money back to my debit card, because I will not be interested in any more gift cards. Thank you.

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8:16 am EDT

Fashion Nova Never receiving refund or e-gift card credit for returns

I placed an order back in May of this year before going vacation. I was unhappy with how a lot of the items fit me. I went to return them only to realize I can’t get my money back—only store credit. I was annoyed but I have experienced this with other online realtors before so I said whatever and sent the items back and waited for my e-gift card. Since then it has been SIX months and still have not received my store credit (of $235 mind you). They have no phone number for customer service. The only way you can contact this company is via e-mail. I have been in communication with them and all they say is for me to “check my spam and junk folders” for my e-gift card that ends in “399g”. I have checked MULTIPLE times—I am not illiterate. They are NOT sending e-gift cards out. They are scamming everyone of their money. After reading these complaints which all say the same thing I say we all group together and file a class action law suit against this company and report them to BBB as stealing customers money because this is not acceptable. I will be looking into this going forward because what they are doing is illegal

Desired outcome: Return my money or send e-gift card

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4:44 pm EDT

Fashion Nova Charged twice for order

This morning, i bought 4 items from Fashion. Nova which cost 49.39$ including tax and shipping, but then when i checked my bank account it removed 70$! I didn’t even order anything more and when i check the app it still stated that the order was only 49.39$. How can i get my money back? The order number is: #[protected]

Desired outcome: I don’t want to return my order, I just want a refund of the money that i paid more for no reason.

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12:58 pm EDT
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Fashion Nova Fashion Nova Damaged Items

The "Keeping It Cute Top - Nude" arrived with holes on both sides. The "I'm Good Bodysuit - White" arrived with an out of shape wire that literally makes the top unwearable. Moreover, as you can see in the picture, it appears to have been sewn incorrectly to begin with.

Initially, when I reached out to Fashion Nova Customer Care, I was hopeful that this would be handled well. However, I am so disappointed as it has been over a week of waiting to hear from their team. Also, the more I look at images of these items, I am offended that you would allow such faulty items to be sent out to their consumers.

Desired outcome: I'd appreciate if they'd replace my items and provide me with a free shipping label to return these obviously damaged items.

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1:31 pm EDT

Fashion Nova non-delivery

I ordered $157 worth of merchandise. I contacted the team when my package said delivered and they said to wait a few days, and contact your neighbors. No one has my package and the time stamp for my package is not shown on camera. Their email system is no help. They have no solutions. I feel like they are just taking my money at this point. I contacted the customer service email every few days and have had no resolution.

Order #: [protected]

ETA: 09/17/2022 5:48pm

contact: [protected]@me.com

Desired outcome: a gift card for the amount spent or a reimbursement.

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12:05 am EDT

Fashion Nova Missing package

I recently placed an order on 9/14/22, it stated it would be delivered the 16th and the shipping got delayed and on 9/22/22 I got an email saying my package was “delivered” while I was at work, I found that curious since my ring doorbell never showed someone at my door. When I got home my package was not at my door or mailbox even though lasership said they left it at my door. I contacted fashion nova and that carrier that very day and was told to wait 72 hours. It has been past that and the carrier said they investigated and they can’t do anything since the package was “delivered” and fashion nova said the same and that I can not get a refund, they told me to file a police report for a stolen package. My package was not stolen because my doorbell camera would of recorded that. And my door cam was charged since early some JW went to my door and the app alerted me. This is so unacceptable I am not paying for something I never received.

Desired outcome: Refund

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3:45 pm EDT
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Fashion Nova Precious fit highwaist jeans

On August 10th I ordered 2 pairs of Precious Fit High Waist Jeans and a zip up jacket for 102.82 cents. I NEVER recieved my order so i reached out to Fasion Nova via email. They told me there was nothing they could do as the shipment was showing delivered. yes it was delivered but not to me! I went back and forth with the rep for hours about my order not being recieved. They told me to call UPS but UPS said since Fashion Nova took my money they would have to refund me.Well for a 102.82 cent order they issued me a 15 dollar credit wtf! This company is SLEAZY and SLIMEY and i have contacted a lawyer and a few other reddit ladies and genst 250 to be exact are going to sue tf out of Fashion Nova for these very shady business practices.

Desired outcome: I want my money back but we know they are thieves and they wont give it back

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10:59 pm EDT

Fashion Nova Fashion Nova refund

I placed an order totalling $434.86 under number [protected] I returned the items listed below.

Combat cutie shorts - Black

Combat cutie shorts - White

Combat cutie shorts - Camo

Cargo Belted shorts - Olive

Cargo Belted shorts - Cognac

Cargo Belted shorts - Camo

Buckle Up Cargo shorts - Camo

Lose Control Set

After the Storm Dress

Move Attention Legging

Dreaming jumpsuit

Fashion Nova issued me a credit in the amount of 382.88 in form of a gift card and then disabled the gift card claiming there is an issue with the return.

If there was a question about the returned items, why wasn't I first contacted and given the opportunity to investigate on my end before cancelling my gift card and leaving me in the dark about it? I returned everything except two bathing suits, one for $23.99 and the other for $27.99. This gives me a credit balance of $382.88 which is still owed to me.

I am a long time Fashion Nova customer and when I make a purchase and the quality and or fit are not as advertised or do not work for me I simply return those items in accordance with Fashion Nova's return policy.

Fashionnova owes me a credit, has not responded to my inquiry, refuses to refund my credit card and will not issue a store credit. I would like my credit card credit or a gift card in the full amount owed to me.

Desired outcome: I would like my credit card credit or a gift card in the full amount owed to me.

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4:15 pm EDT
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Fashion Nova Order not received

In September the 5th I placed an order with fashion nova on the 13th upon tracking it shows order delivered left in lobby! I came home from work no package in lobby I asked around building no one has seen it ! So that night I contacted fashion nova only to relate they have no phone customer service and so you can contact only via email. They replied saying I have to wait until three days because e the package might still be in transit and advised me to go to their courier website lashership to track package, I did and on laserships website it shows delivered to 10468 left in lobby when my address clearly has my apartment number and my zip code is not 10468 but 10458! So for one week I’ve messaging fashion nova and they are making it clear to me tht they cannot resend the items ! They said it’s been delivered! I’m saying to them delivered to where the lobby where people walk in and out …apparently someone stole my package, I’m very disappointed in fashion novas customer service it’s horrible they are very unfair they need to use a more reliable courier

Desired outcome: I would like the “Fashion Nova ” to take responsibility liaise with laser-shipand reship my items I paid for and didn’t receive .

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Raelean Walker
, US
Oct 10, 2022 2:27 pm EDT

I have the same issue; except they send out my package with an invalid address and I got the carrier to issue a refund to Fashion Nova so now they have my money and refuse to give it back as their carrier lost my package. I am in the process of disputing the charges. This seems to be a thing with them so crazy!

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10:57 am EDT
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Fashion Nova Order#[protected] [protected]@aol.com (Refund)

I placed an order on Sep. 3, 2022 and the order was not delivered on time and when I received the order there were several items that was damaged. Black/White tie Affair Midi, seam was coming loose. The Light Blue Ribbed Mini Dress had serval oil spots on it as if someone had worn the dress, I bought two of these dresses because they look really nice online, but the quality was very poor. Because these two dresses were final sales, I was told that I couldn't return them. I bought a Denim Midi Dress was a very low-quality product it look like cheap fibric. Also these cloths not true to the size chart. The Street Moo Mini Dress Fit nice in the waist down but the top of the dress was way too big, and I am a 38DD. The Ruched Denim Mini Medium Wash looked as if someone sewed a seam down this dress and just pulled the end of the thread too put gatherings in it and didn't cut the thread, this was the worst dress I have ever seen. I order # Jumpsuit and they fit fine but the Crotch area hung way down my leg. This is why I am asking for my refund. I am not at all satisfied the quality of your cloths. Because I will know longer be ordering from your website and company, I think I deserve to get my money back and you will never hear from me again.

Sincerely Order [protected]

Desired outcome: I just want my refund for order [protected]

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9:01 pm EDT

Fashion Nova My order on 23rd August 2022

I placed series of orders in that two week span. I received all of them except this particular order on that 23rd August .

What is disturbing is that I don't even see the order history in my account. Money was however taken out.

This involved women clothing and jewelries.sizes were mostly Medium and Extra large.

Jewelries were mostly ankle bracelets and necklace.

Pks help

Desired outcome: I want my order sent to me. I did not receive it.

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2:04 am EDT
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Fashion Nova I’m complaining about a return and refund

My order number is [protected]. I have been writing this company for weeks now trying to get my money back. The product that I received was very low quality. Some of the things I got was damaged on arrival and others didn’t fit me right. Some fit good in the top area but to big in the bottom. If it fit in the bottom it was to small in the top. So they sent me a return label and I mail the I clothes back to them and explain that because of the poor quality of the product that I would not be ordering anything thing else from the company, could I get my money back. This company refused to refund my money even though I have send them their clothes back. They keep trying to force me to order their clothes even though I explained that I want be ordering from them anymore and now I just found out that they have sent me another order of the same mess that I sent back without my approval. How do I stop this money hungry people from taking my money. I think every one who is going through this should call the BBB on this people and let them know how this company is taken our money.

Desired outcome: Refund my money

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3:30 pm EDT

Fashion Nova Return item

I ordered items from Fashion Nova and I returned the item because I was dissatisfied with the purchase when it arrived. I returned the items at my cost and they were received by Fashion and Nova but they refuse to return my payment in the same form that it was received. They to give gift card/ store credit for the amount totally the purchase. They say that items can be returned and credited but not in the form of gift cards. I sent several emails requesting my payment be returned in the same form it was received. Because They are forcing me to do business with them which I do not want to purchase anything else. I just want my money back on my card.

Desired outcome: I would like my money back.

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1:13 pm EDT

Fashion Nova No order confirmation given

I placed an as a guest on the site order the night of 09/07. After the placing I received a confirmation on the site that the order placed successfully but do not see an email order confirmation. I have trip coming up in a week and need this resolved asap! I always order from Fashion nova and this is the only time I’ve had an issue.

Below is the order address and email on the order.

Email: [protected]@gmail.com

Desired outcome: Order status/confirmation

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5:52 pm EDT

Fashion Nova I want a refund for the original dress that I ordered

I placed an order with fashion nova got my dress the dress is garbage very poorly made I took pictures and sent it to the customer support and I got the rudest email ever back telling me there’s nothing wrong with the dress we can’t see what the problem is yeah I’m so done and then my boneheaded self Tries to look for another dress on fashion nova and I should’ve known better but when I tried to put in a code to get a discount they charged me for the dress and now I’ve got a wait 10 days to get my money back but they took my money within seconds how is this right how is this fair I’ll never order from them again

Desired outcome: I want a refund for the accidental order that should not have gone through and I want it within 24 hours

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7:01 pm EDT
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Fashion Nova my order I purchases on August 22, 2022 Order # [protected] Fashion Nova

Style- IP7629, 2x Rust Jumpsuit is too big.

Style- RJK30112,3X Desert babe cropped denim Jacket black/white 2x it is too little.

Style- BIA23, 2x and 3x Crushing on you denim jumpsuit medium wash it is too big.

When I ordered these items it didn't say final sale or no return I don't understand why fashion nova don't want to return me my money back if I can't fit these items. This is bad business for Fashion Nova. It says Return Instructions on the Packing slip it doesn't say final sale nowhere on my fashion nova order or on my packing slip. Why do Fashion Nova feel they are going to make you keep something there can't wear if it is to big to wear.

Desired outcome: I would like to return these items I can't wear if they are too big. I pray you understand your company can't just take my money from me.

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About Fashion Nova

Screenshot Fashion Nova
Fashion Nova is a popular online fashion retailer that offers trendy and affordable clothing for women. The brand has quickly become a favorite of fashion-forward shoppers, with its wide range of stylish options ranging from casual wear to evening wear, swimwear and accessories.

The brand is known for its attention-grabbing styles that showcase the latest trends in fashion. Fashion Nova releases hundreds of new styles every week, ensuring that there's always something fresh and exciting for customers to choose from. Whether you're looking for figure-flattering dresses, jeans that hug your curves, trendy bodysuits, or statement pieces that are perfect for a night out, Fashion Nova has got you covered.

One of the unique aspects of Fashion Nova is their dedication to inclusivity. The brand offers clothing in a wide range of sizes, with options ranging from XS to 3X. Additionally, Fashion Nova offers a selection of styles specifically designed for curvy women, providing fashionable and flattering options in sizes 1X to 3X.

The brand has garnered a large following on social media, with celebrities like Cardi B, Kylie Jenner, and Amber Rose spotted wearing their designs. Fashion Nova's popularity can also be attributed to their affordable price point, making trendy fashion accessible to everyone.

In addition to their clothing offerings, Fashion Nova also offers a variety of accessories, including jewelry, shoes, and handbags, providing everything needed to complete a head-to-toe look.

Overall, Fashion Nova has quickly established itself as a favorite shopping destination for fashionable women looking for trendy yet affordable clothing. With its inclusive sizing and commitment to staying on top of the latest fashion trends, it comes as no surprise that the brand continues to receive rave reviews from customers all over the world.
How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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Frequently asked questions (FAQ) about Fashion Nova customer service
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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Overview of Fashion Nova complaint handling

Fashion Nova reviews first appeared on Complaints Board on Jun 14, 2014. The latest review Unjust 50% refund and poor customer service from Fashion Nova was posted on May 16, 2024. The latest complaint Unauthorized billing on checking account was resolved on Mar 01, 2024. Fashion Nova has an average consumer rating of 1 stars from 7321 reviews. Fashion Nova has resolved 70 complaints.
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  1. Fashion Nova contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number
    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 22 22 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 33 33 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number
    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number
    33%
    Confidence score
    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
    Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number
    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number
    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number
    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
    More phone numbers
  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
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Fashion Nova is ranked 3 among 664 companies in the Fashion and Style category

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