Zaful Complaints & Reviews

Zaful / Returns

Jun 18, 2019

I ordered £50 worth of dresses about a year ago. I paid about £10 in delivery. When DHL attempted to deliver the parcel, they told me there was a £20 import fee that they legally couldn't tell me before the parcel was ordered or delivered. I didn't have the money so didn't arrange redelivery and...

Zaful / package not received

Jun 03, 2019

i ordered over a month ago and i still didnt receive me parcel.I tracked my package and stopped receiving updates for more then 3 weeks already.I want my package. I paid for shipping and all but nothing.I was suppose to receive it within 10-25 days but i have not heard a thing . I paid...

Zaful / clothing

May 26, 2019

I've ordered multiple items from zaful that costed almost 114 usd. From the moment I made my payments I began tracking my items on their app. Every other day new information became available, until I saw that my items were delivered. But I never recieved them, I tought maybe their's a...

Zaful / galaxy bikini

May 14, 2019

I keep going to pay for my order, and I had Z points so it was discounted off the total and everything. But when I go to pay I'll put in all of my card information and it keeps saying "Payment is failed. Please pay with another card or choose another payment method from our website." I've...

Zaful / no response

Apr 22, 2019

I ordered a few items in total of $300+ and they asked me to send a payment verification such as proof of address and such. I have sent the documents in the customer service tickets and they replied the same thing all over again that they need a payment verification which includes proof of...

Zaful / lack of help

Apr 14, 2019

I ordered and paid for a bikini at Zaful but I never received a email or a text about my tracking number for my bikini. I tried to talk to Zaful but they don't respond and because I do not have a tracking number I can not track my order. I have paid in full for the bikini and the shipping...

Zaful / problem with delivery

Apr 10, 2019

I ordered 3 things from Zaful around 90$ but it's already more then 3 months and the deadline of delivery also over and now the ZAFUL not answering my call and message and they always write me this We apologize that you haven't received your package yet. In order to resolve this issue...

Zaful / product hasn’t shipped

Apr 07, 2019

I ordered a jacket from Zaful in early March and it's been a whole month now and it still hasn't even shipped!! What is going on? This website is truly the worst!!! The only email I ever got was a confirmation for my purchase and I check about every week to see if it shipped but still it...

Zaful / off shoulder top

Apr 06, 2019

I ordered an off shoulder top costing about 1190 rs from India and its been more than 20 days it never got delivered..the tracking status hasn't been updated since a week ...their customer support is also fake..feels like they r stealing my money and not refunding either... nothing on...

Zaful / never receiving my order

Apr 05, 2019

I bought three bathing suits from Zaful. I have been tracking them on the app, and using the tracking number. It said it delivered in my mailbox, Wednesday April 3, 2019, at 11:41 AM. I go to my mailbox, and it is not there. I went minutes after the usps truck put it in . I have waited a...

Zaful / not delivered

Apr 05, 2019

I ordered this And when time to deliver, suddenly the address is wrong and the item is ALREADY in their warehouse. One month to be here and in one day is ALREADY back? They proposed me a partial refund, this is bullshit, the item is for sure...

Zaful / I haven't received my order

Mar 17, 2019

On the 27th of November, 2018, I ordered some pieces from your website. I received an e-mail with my order details. My order number is UB1811270911485668 and my tracking number is RG931193835BE. From then I've been waiting for my purchase to be delivered, but I haven't received...

Zaful / clothing not delivered

Feb 27, 2019

My daughter ordered $91.50 USD of products from Zaful: Item never arrived and was returned to Zaful. I have lodged a complaint with them and they request postage be paid for again and they will attempt redelivery or will only refund 20% (they claim to be $14USD). I am demanding a FULL...

Zaful / delivery

Feb 18, 2019

I ordered a dress online at zaful and have been tracking my package ever since. I tracked my package and was told that my package had been delivered; however it had not. I am extremely disappointed with zaful and the fact that it has not arrived. I don't understand why they would tell me...

Zaful / jacket

Feb 07, 2019

Tracking information is not updated. Zaful sent out an email saying that the product I order has been shipped out and also gave my order's tracking number. I went to the site, pasted my tracking number only to read that there's no tracking information available. What does this mean? I have...

Zaful / bodysuit

Feb 04, 2019

I have ordered a bodysuit on the 23rd of November and I have not received it yet. It is the 5th of February and the item is still in a different country, Amsterdam- Netherlands since December 7th. It's been 2 months that is in the Netherlands and it has not been sent to my country. I can...

Zaful / delivery did not arrive. asked to pay the shipping fee again.

Jan 30, 2019

Ordered 2 bikinis last January 17, 2019. I was told it was going to be delivered in 1 week. Almost two weeks later, the order did not arrive so I emailed them Jan. 29, 2018. They replied that the shipping company tried to deliver the order last Jan 25, but that the courier did not try to...

Zaful / this is a scam. order was never received.

Jan 28, 2019

The tracking information on my order said it has been dropped off to my house but I never received my order. If don't get my order I want my money back. I will also send a complaint to the credit card company for my money back. This is unacceptable and I will be telling everyone that hi...

Zaful / where is my item? do not ignore my emails!

Jan 15, 2019

Firstly I've ordered 3 items at once making sure there is enough time to get them before Christmas as it supposed to be a Christmas present, also double checked a size chart to make sure there is no errors. I've noticed that only one item has been shipped for some reasons and no message or...

Zaful / purchase

Jan 10, 2019

Hi today is January 8th and I have been trying to purchase 3 things from your online store. I ordered a jacket, a scarf, and a tote bag. I tried twice with two different cards and I am still rejected. Please let me know if there is anything you can do. The message popped up in red and said...

Zaful / contrast raglan sleeve fleece sweatshirt - gray l. letter print soft fleece sweatshirt - white xl

Dec 13, 2018

I ordered this item and another item months ago and still havent recieved it I was told it would be shipped out to the united states of america soon and expected my items to be here but it is december 13th and i have still not received my order I ordered it november 30th 2018 and the package...

Zaful / shipping is not received

Dec 10, 2018

I ordered 2 jackets one month ago but they did not come and tracking site says "In Transit" for 1 month. I don't know how can I reach them directly. I ordered a necklace and it came 1 week ago but there is no information about others. I bought jackets for winter and it is already cold here...

Zaful / I have not received my order in vietnam

Dec 08, 2018

I made an order on 15 November 2018 which included two hoodies. I‘ve already received one and i‘m really satisfied with the product, while the other one has been shipped out later. I tracked my order and it said my package has arrived at destination (Vietnam) on 23 November. However it just...

Zaful / no delivery

Sep 14, 2018

I ordered chlothes form the Asian page, after waiting for a whole month I chcecked my tracking number and the page said that my packadge is already in my country. I contacted Zaful, they gave sent me back my tracking information (wich I already had) and said that the order wa...

Zaful / horrible shipping and customer service!!

Sep 09, 2018

I have ordered through Zaful multiple times before and each time, despite the length of time it took, I did end up receiving it. My most recent order, which contain five swimsuits, I had ordered on May 24, 2018 and I still have not received it! Throughout this time period I have...

Zaful / non delivery

Aug 29, 2018

What is wrong with your delivery system? According to my tracking data, it states that on Aug 20, 23:39, the receiver was not in (which was not the case) and thus didn't manage to deliver the package. It has been 10 days since. Does this mean I will never get my item? Why wasn't a second...

Zaful / horrible customer service

Jul 16, 2018

Horrible customer service. Tried to contact them every way possible and they would not help me in trying to resolve a minor issue with my account. I only wanted to change the email address associated with the account and they refused saying they couldn't do it. Seems very strange that they...

Zaful / still no refund for items that never showed up

Jul 09, 2018

I ordered 2 bikinis for my holiday way in advance in may 2018 to ensure they arrived by june 2018. They never showed even though on zaful's site they said they had been delivered - then they realised they hadn't been delivered and were back at their shipping place and offered to resend me...

Zaful / returns

Jun 28, 2018

I ordered some swimsuits a while ago and i got them and tried them on and they didn't fit and were made of cheap material so i wanted to return them. I contacted them and they sent me the return info and i sent all of it back. It has been over 1 month and they haven't gave me my refund. I...

Zaful / did not receive correct refund

Mar 26, 2018

I purchased a bathing suit on March 2nd 2018, I received it in the mail last week and the bathing suit was not happy with the product I received. It was a white bathing suit not made with quality material resulting in the product being very transparent and the sizing is not what I had...

Zaful / bathing suits

Mar 17, 2018

I ordered bathing suits, one is missing and they tripled one of the orders . I received the package and want to return the items. They wont process this on the phone, only email. They emailed me back with a list of ridiculous questions and will not send return info. I am really really...

Zaful / returns

Feb 24, 2018

I received two items over a month ago. Immediately realized that they didn't fit, although I was careful to order the correct size. I ended up emailing them about a week later to return my items and be refunded. They said they would get back to me within 24 hours. I never heard back. This i...

Zaful / jewellery

Jan 28, 2018

I ordered the package on the 9th of January 2018 and Zaful sent me an email saying that it was shipped out on January 10th 2018. The estimated delivery date was 8-12 days from the 9th of January. It is now the 29th of January and it still hasn't shown up in my mailbox or front door. My...

Zaful / service

Jan 17, 2018

I ordered 3 things off the Zaful app and received an email saying my order was waiting for payment. I went back to the app and reentered my card info, but for some reason there were only two of the three items in that order. I didn't receive the email saying my order was completed until...

Zaful / damaged product

Jan 17, 2018

I ordered a Hooded Color Block Corduroy Jacket and it arrived wet and moldy inside the package with the dye bleeding, and it took longer than 15 days to arrive, which was the expected shipping time. The dye from the red on the sleeves has bled onto the yellow. The corner of the packaging...

Zaful / bathing suit

Jan 16, 2018

I ordered a high cut racer back sporty bikini in a yellowish color on December 23 and I still haven't gotten in the mail and I'm thinking it was sent to the wrong address. I ordered another bikini and got that one but not this one and it's already been more that a month and a few week...

Zaful / wrong item received

Jan 03, 2018

I ordered two dresses on December 16. When I received my package a month later it did not contain the two dresses I had ordered. What was in the package was a big black trenchcoat that I never ordered. I have no way of contacting them and when I try to fill out is Zaful support ticket the...

Zaful / order not shipped and can't get good customer service

Jan 03, 2018

I ordered a jacket that was on sale on December 15th. The website claimed as I was ordering it that it would be shipped in 5-10 business days. It is January 3rd and it still says processing. I tried submitting a report on support center and it would not let me enter in a valid email even...

Zaful / loss claim

Jan 02, 2018

My shipment of clothes that I ordered during black friday weekend never reached me. DHL, the delivery service, claims it was delivered on 12/24/17, while I was out getting lunch, and the package was not there by the time I returned. I am upset that I have lost a lot of money in clothe...

Zaful / drawstring hooded field jacket

Dec 11, 2017

I haven't received my order yet, I looked up the tracking number and don't nothing pop up saying it's on the way or nothing. I need my jacket soon because it didn't say in the description that it would take this long! The standard shipping range is from 8-15 business days and that ha...