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Zaful
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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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Newest Zaful reviews & complaints

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11:57 am EDT
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Zaful Stunning Suits!

This is my go-to online store for swim suits and gifts!
They have a bunch of well-priced suits that have great designs.
The shipping is reasonable if you do a bulk order with some friends, which is never hard to do because they have a lot of things to suit everyone's taste.
My one piece still gets a lot of compliments and I use it for swimming laps which it works well with. The fabric is good and stretches well even when I put on a little more weight. The color still holds and there is no wear down on it. The business is also very reasonable if they are out of stock or have any issues with the order. They are quick to get back to you, definitely within 24 hours and are communicative and understanding. I'm never worried when I buy through them and have and questions or concerns. They frequently have great sales so when I get stuff through there I know I am getting a great deal regardless and get way more bang for my buck when I order here. Definitely recommend Zaful, its a great store :) Enjoy!

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10:17 am EDT
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Zaful Great customer service and great quality

Date of purchas: 24/11/2018

I ordered from zaful around black Friday/Christmas time and despite this the delivery of my item was very speedy. I am a UK resident so this surprised me as usually orders from US websites take quite a while to reach me.

I was very impressed by the quality of the product which was a burgundy fluffy jacket. Apart from the fact that initially the zip was a little stiff the coat was exactly what I wanted and had been looking before.

Being quite petite I was happy to find that the coat accommodated for this and that the fit was very true to size.

Another thing to mention is how helpful the customer services team was. I had purchased another item around the same time as this from America and had mixed up an email from the customs tax office thinking it was from zaful for my coat rather than the other item. Despite me being in the wrong they sorted everything out very quickly for me without blaming me and we're keen to help me in anyway possible.

I would definitely recommend buying from zaful and will be doing so again.

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10:02 am EDT
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Zaful Despite what other unhappy reviews say, I’ve never had a bad experience with Zaful

Despite what other unhappy reviews say, I’ve never had a bad experience with Zaful. They’re clothing does run small and I usually size up after learning from my very first order, but their customer service is always very quick to respond and provide solutions! They once sent out a swimsuit a size bigger like I needed free of charge and let me keep the original! They also have a student discount program which I love and even have a points program to take additional discounts off clothing. Highly recommend this site!

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B. Rozier
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My daughter ordered a few swim suits and a belt 2 months ago. The address was incorrect and apparently the order was sent back. She gave them the correct address and tried to contact by email and phone calls several times. They claim the order would be sent out. It has not and now no one will respond. I just sent another email asking for a refund. I have read how others seem to have this issue with an incorrect address. Terrible customer service and seems like a ***.

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FlashRomantic
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I paid with my PayPal for an order worth around $100 worth of items. The shipping address that was listed was one that did not match my PayPal at all. ZAFUL claimed it was my fault for listening the wrong shipping address... even though they’re the ones who didn’t even use my PayPal information. The customer service representative gave me the same generic answer saying that they ship to the address provided by the customer but they were too stupid to understand that I had never put that address that they sent to down. I’m still waiting for a $100 refund which at this point I might never get because they refused to be liable for the fact that they destroyed the package upon wrongful delivery. These idiots need to be held accountable for screwing out customers and rejecting responsibility for putting down the wrong address.

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Bilidazm
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Paid an additional $35 for express shipping never received my shipment. Customer service told me to keep checking. It’s been 2 weeks.

Is Zaful legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified Zaful as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with Zaful is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

Zaful earns 1% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals Zaful as a scam with only 1% ligitimacy. Strongly advised against interaction.

Zaful protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Zaful. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Zaful has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Zaful has registered the domain name for zaful.com for more than one year, which may indicate stability and longevity.
  • Zaful.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Zaful.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Zaful.com you are considering visiting, which is associated with Zaful, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Zaful website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
  1. Pros
    1. Trendy Fashion Choices
    2. Affordable Pricing Model
    3. Global Shipping Options
    4. Frequent Promotions
    5. Diverse Size Range
  1. Cons
    1. Inconsistent product quality
    2. Long shipping times
    3. Limited customer service
    4. Size inconsistency across items
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Zaful I have not found another online clothing store as good as Zaful yet!

I have not found another online clothing store as good as Zaful yet! Their clothes look "too good to be true" on their website but the clothes actually do look JUST like the pictures every time :) My favorites are the two-piece sets because most of Zaful's pants/shorts are high waisted and then the two-piece set comes with a cropped shirt which is my favorite with the high waisted pants! I also always follow the sizing chart because it is accurate! I'm always either a small or a medium based on the sizing chart. Definitely recommend shopping here!

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BitLead
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If they seem too good to be true, its because THEY ARE! This ***pany may seem like a great option, but do not order from them. Their ***pany's customer service policy is BS, they do not honor what they state about returns or exchanges. They would not accept my return or exchange, and after A LOT of ***plaining, they promised me a refund that I never received. My sister also ordered from them, never received her order and Zaful is refusing to refund or replace her order. The customer service is absolute crap. Its a sham. If you go to ***.*** you will see tons of reviews like mine. Buyer seriously beware.

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Zaful I love this company!

I love this company! I love their products, i love their customer service, i love their app, and i check it every day! Their clothes for women are made so amazingly well to fit the feminine figure in the most flattering way. Their clothes are so unique, I’d not find them anywhere else! The clothes Ive gotten from them are my most favorite clothes Ive ever had. Everything is priced so reasonably and better; this is my absolute most favorite brand. I’ve never wanted to gush so much over a company before! Their customer service is so kind it has shocked me. This will always be my #1 go to for new clothes. I highly recommend it to men and women.

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D. Farwell
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I ordered a mask set in April for over 30 dollars. I accidentally put in the wrong address for shipping. I have been emailing back and forth for months to figure out where my package was. I attempted to correct my address when I realized it was wrong. They told me that customs had destroyed my package, and there was nothing they could do since I put in the wrong shipping address. I feel that they do not care about their customers. They could have sent out another box of masks since I had been waiting for so long, and I had paid for them. I believe that any other company would have been willing to help and grant a refund. I would be cautious ordering from this company.

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Verified customer This review was posted by a verified customer. Learn more

Zaful In all honesty, I was expecting this shopping site to be a bust and a headache

In all honesty, I was expecting this shopping site to be a bust and a headache. I wasn't sure if anything would fit me right or at all. I was very skeptical of using Zaful to buy clothing, especially swim suits. I am 5'8", 36-38C bust, and US Size 12 or European size 31 waist. It is very hard for me to find clothes that fit in a store, so shopping online is usually my last resort. I am always afraid the size I see online isn't exactly what it's going to be when it's on my body type. Fortunately, after watching youtube try on videos and reading lots of reviews I dove in and purchased my first order of 3 swim suits for a cruise. According to the size chart, I would be a 2xl which translates into a size 12. The fit is perfect, the price is a steal, and the fabric quality is amazing! My style is 2 piece, high waist, and cheeky. The coverage is comfortable and currently these 3 swim suits are my go to's for boating and tubing fun. Recently, I purchased 3 more swim suits and 2 tops all for under $50 (which is usually the price of a top at Torrid or Victoria secret). I can't wait to rock these for this summer! Also, you can accumulate points for cash that go towards your future orders! On my most recent order, I got $5 off & free shipping! They even offer shipping insurance for just $1.99!

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11:45 am EDT
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Zaful Clothing

It’s been two weeks since I’ve ordered clothing and have not received. I log into my account to see it says it was delivered. I reach out to an agent online because they have no phone agents. He says it was sent back due to my address being wrong. My address is not wrong I double checked 3 times. Nobody contacted me about not receiving my clothes or my address being “wrong”. They kept my money and kept quiet. Instead, I had to reach out for them to tell me that they will soon reach out to me.. yeah I won’t hold my breath. Seems like one big [censored]ty company taking peoples money

Desired outcome: I would like to have an actual agent call people. This is their fault my address is correct

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12:06 pm EDT

Zaful 3 Bikinis

I've ordered this last November year and still haven't received anything, its now September of THE NEXT YEAR

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11:56 pm EDT

Zaful Credit card payment

Hello! I wanna ask. I wanna buy something for my friend in philippines so I changed the currency into php and I wanted to use credit card as the payment. After I filled in all things like my billing information, address, etc, it's said that php isn't accepted by debit/credit card. I thought credit card can be used in other countries. What happened and what does it mean?

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4:24 am EDT

Zaful 6 months and still no order.

Attached is proof. I have been waiting for 6 months I changed my address with the company and the agent said had taken my phone call to update my address without my order would be delivered to the correct address apparently had lied and did not do their job as they promised and guaranteed me that they had done when I had called to do that just moments after delivery. Six months now and they're still keeping my money and haven't sent me my items. Can't wait any more as I've been patient for far too long.

Desired outcome: Full refund plus 6 months interest

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4:17 pm EDT

Zaful Package Delivery

9 days ago I ordered 3 items with a total worth around €55 and they haven't arrived yet. How can I track my package? I'm begining to worry...

Desired outcome: an answer from ZAFUL

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5:32 am EST

Zaful Delivery

I would like to file a complaint about delivery. I have order my package 4.1.2021. I have been waiting for a month but the package did not arrive. I have put in the adress my P.O.Box. The package was sent back to zaful because of incomplete adress. I did not know they do not ship into P.O.Box. Nobody warned me neither contact me about that issue. I have tried contacting zaful, trying to solve this but nothing happened. I do not have my package, they do not know where the package is neither how much longer it will take. I am very unsatisfied.

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Matthew Prieto707
, US
May 31, 2021 4:30 am EDT

Let me know what happened? I have been waiting for six months myself.

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11:59 pm EST
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Zaful payment not received

I saw another person had this same issue. The website will not accept my credit card payment for my order. Nothing is wrong with my card and I have tried it several times but I keep getting the box that says the payment has failed and to retry or use another card. I just used my card on another website and it worked just fine so it has to be something wrong with the Zaful website.

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6:50 pm EDT

Zaful Did not receive order of 4 bikinis

I ordered four bikini's online on May 6th and received an e-mail stating the order had been shipped on May 9th. I have still not received them! I checked the tracking information and the last update was on May 16th and they had still not left China.

Order Number: UL2005061340139058
Shipping Number: LY242475833CN

Please respond with an update or provide me with a refund.

Thank you.

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8:36 am EDT
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Zaful Swimwear

I bought five bikinis and the three of them are awful. The one is too small, the second is medium size but I ordered small size and the third is so uncomfortable. Im filling a complaint because zaful doesnt even care.
I know you dont accept swimwear back but its totally your fault and I cant do anything for that!
Otherwise give me another bikini in exchange!
Im waiting to answer me back properly this time and not tell me to submit this useless tickets!
Its totally zafuls fault. Give me back my money

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6:43 pm EST
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Zaful Refund

Waiting for $101.04 back for items I returned and no one will answer me. I've submitted a "ticket" which is the way they like to do things there and have been told there phone number is only for pre sale questions not after sales questions and continue to tell me to submit a ticket. but no one will reply to my ticket. the replied enough to get my items back but as soon as they were received no one will answer. it's been almost 3 weeks since they've received my stuff and haven't gotten a single dollar back and can't get ahold of anyone.

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12:08 pm EST
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Zaful I haven't received my order

I made an order of 2 sweathers on 11th of october 2019. It's been 2 months and i still haven't received my order. My shipping informations are not updated. Please cancel my order and refund the money.

Reference Number: RF15739105314744.
Delivery Agency:local post
Reference Number: RF15739960899852.
Delivery Agency:local post

I won't make an order from this website anymore.

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11:54 am EST
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Zaful Package was not delivered and no refund offered.

I ordered online from Zaful a few weeks ago. The address I originally submitted was deemed insufficient by the shipping company despite many deliveries regularly making it to my address. When I tried to resolve the issue and give them a new address for the delivery the package was supposedly destroyed and as this is deemed a customer error, no refund has been offered by Zaful nor any solution to try and resolve my problem. This is absolutely ridiculous and is terrible customer service.

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2:39 am EST

Zaful Customer service

Ordered from them and never got my package delivered. It was sent to the wrong city and even the post office was extremely confused. Contacted customer service and their response was "we sent it to your address" Yet, I don't have it and USPS tells me this was the senders fault for not sending it where it was supposed to go. What am I to do here? No package, no help from customer service. I'm so lost.

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3:56 am EDT
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Zaful Order not arrived when it says it did weeks ago

My name is tayla gray and I purchased two necklaces together in september but have not yet received it. I had tracked my order throughout the process and it said that it was delivered and I should have got it a few weeks ago. But I have not received anything! I'm not sure if theres a problem with the tracking or if it got lost but I would like to know when it is coming. Thanks

My email is - [protected]@gmail.com

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Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

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Contact Zaful customer service

Phone number

+1 (888) 830-0888

Website

www.zaful.com

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