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1. I had a removal service (22051904POTO) on May 24th at 9am to dismantle the wardrobe into components and move it to the storage. This was all done fine. The wardrobes were in complete shape with all of it pieces in tact.
2. On July 5th, I booked a removal service to bring the wardrobes back from the storage to my apartment, AND to put it together. I spoke very clearly with a guy called Dustin in custom we service, I even sent him the pictures of the wardrobes so the professionals know how to put it together. The booking is 22063012POTO. The professionals brought the pieces of the wardrobes to my apartment, the 4 doors and several pieces are missing with no explanation, they dump the pieces there and left.
3. Raised a complain, no resolution after 3 weeks. The house move was so stressful and this company has made it so much worse. I’m living a nightmare now extremely distress, unable to unpack my clothes in boxes because I have no wardrobes, unable to live in peace because of this CRIMINAL company. They refuse to talk to me on the phone like human beings and reply to messages every few days with no real solution to my nightmare caused by them.
Tod Brewster who managed the case is a criminal, or unresponsive and incompetent.
Complaint re: 22063012POTO
After this complaint was raised, fantastic services reached out and assigned a new case worker named Carrie. Carrie is amazing, she was responsive, understanding and very competent at her job. Carrie gave me update frequently and resolved the problem within a week. The removal cost was also fully refunded and they also sent me a lovely hamper to apologize. I just hope everything in customer service is like Carie.
