Fantastic Services
Reviews and Complaints

It began when I cancelled my fantastic club subscription of £89.00 (yearly).On January 4th 2025 fantastic Services took £89.00 from my bank account on January 7th 2025 I raised a dispute with the merchant which is Fantastic services on and I won and got my £89.00 back but on 6/03/2025 the money was taken again and since march 7th 2025 I have been trying to get a full refund I telephoned your Customer Service and they are now saying that the payment was rejected and as a consequence no ARN number was generated and it was over your14 day guarantee please remedy this situation A.S.A.P

On Tuesday 6 February 2024 I called Islington Handyman Services: https://handymanislington.co.uk/ which looked like a reputable local company. However when I called the number I got put through to Fantastic Services.

When I made the booking I felt really blindsided, firstly that I was through to a corporate sounding organisation and then also being asked to pay the full £83 up front. However I trusted them with their mention of insurance etc. I was not warned of any cancellation fee on the phone, they claimed that it was included in my confirmation email but I can't find any evidence of that now.

On Thursday 8 February (evening before the booking - Friday 9 February) I discovered that the mirror I had scheduled to put up was completely smashed even though I hadn't moved it since the delivery driver carefully slid it into the flat. First thing in the morning (9th February) I called to cancel and hopefully retain the credit I'd paid for a future booking when I had the replacement mirror. They said they couldn't notify the handyman until I had decided to reschedule for a 50% fee or cancel and lose my £83. I think this is a completely abhorrent way to treat customers . I asked to speak to a senior manager to reason with them but there was no-one to talk to. It's a completely impersonal faceless organisation. I went to put a review on Google and despite having 4.6 stars, you're unable to leave a review so not sure how they gained that level.

In order to ensure that the handyman wasn't inconvenienced further (and could be notified straight away) I decided to go for full cancellation as I have no trust in them and never want to use this company again

So I'm down £83 because I've had a bad service from another company. I think they have used fraudulent advertising in using a cover website for their corporate faceless company, and then in putting customers on the spot for an up front payment, as well as taking huge liberties with cancellation fees. Having high reviews despite me not being able to add my review cements my view that this is a really dodgy company

I booked a hedge trimming at 1130 for next day, during the call I was not made aware of any rescheduling or cancellation fees or advised that hedge trimming is not advised in Winter months.

Was then advised not to trim the red robin in January so called back at 1255 but could not reach anyone until an agent called me at 1330. I was then told of the fees and that I contacted 3 hours after the booking which is false. When I said that the fees were never mentioned during the booking the agent referred to TnCs Buried into automated emails.

They can't have lost any business during this 1.5h window.

Dear Sir/Madam,

I would like to complain about the work Fantastic Services provided to myself and my partner on 10 October. I would also like to request a refund. Our reference number is 2309111052SYS. We have already complained over the phone and via email. However, we have not heard anything back to date. I have provided a full account of our experience below. Fantastic Services is in clear breach of contract and should provide an appropriate refund.

1. Our entire customer experience was awful. The work was quoted to be finished at 7pm on Tuesday, 10 October. It was only part finished (with much lifting and moving on mine and my partners part) by 1:30am. This is the result of negligent and poorly organised staff. We had sent through a very detailed video of our flat and all the property to be moved. We also provided a full and complete itinerary of items to be moved. As such, the quote provided at the outset should have been accurate. There were no delays with parking at either residence. Instead, the delays were due to a lack of efficiency and organisation and the fact the team started an hour and a half late. Added to this, it appeared that the first team deliberately went slowly, knowing that they could get us to agree to pay them more once they had applied sufficient duress.

2. If performed correctly and in an organised manner, the packing, moving, and unloading/unpacking should have been finished within the allotted time (9am to 7pm). However, the team turned up over an hour and a half late, took excessive breaks, and did not work in an organised or competent manner, as one my reasonably expect from a £1300 per-day moving company.

3. £308 was illegally taken from our account on 11 October. This amount was not consented to. An invoice has not been provided, nor has an explanation. We suspect that this amount was charged for the hours the additional team spent finishing the job that the first team abandoned. Any agreement to pay additional charges on our behalf was obtained under duress. It does not constitute a valid contract.

4. The team arrived at Hadley Highstone (EN5 4PY) to collect the first 8 small boxes 1.5 hours later than quoted. They then arrived at Willes Road (NW5 3DN) at approx. 11:30am. I have a time-stamped photo on my phone establishing this late arrival time. To have stood a chance of finishing the work in accordance with the quote, they should have been to Willes Road by 10am.

5. The fact they were so late to Hadley Highstone (EN5 4PY) in was due to the team not leaving in time sufficient time. On arrival to Willes Road the Team Lead complained about the traffic, which did not make any sense. This time must have been factored into the quote. There was nothing unusual on the roads that day, so why a team from South-West London was selected to do the North-London based job in the first place is a mystery. Presumably someone should have given some thought to this logistical issue.

6. On arrival, the moving team personally assured me that they would have the job done “no problem” within the agreed time. They looked in each room, observed the work they needed to do and confirmed again they would be fine.

7. The team proceeded to pack exceptionally slowly. They did not tackle the bigger jobs of disassembling the bed, wardrobe, and table first. If this had been done first, they could then have packed the boxes around them. However, on reflection, it seems these were left until last so that they could hold these items at ransom for additional pay.

8. As an example of the teams’ negligence, they had turned the gas hobs on in the kitchen. I was in the opposite end of the flat but could smell it. I went to the kitchen to see what was going on and it was so thick that you could taste it in the air. The hobs were clearly on, so I turned them off. Opened the windows and advised the team to give it 5 minutes to let it clear. If I had not been there, then I honestly think there could have been an explosion.

9. At 2pm, the Team Leader asked me if I had any boxes as they had run out. The reason for this is that they brought 20 x large boxes and 20 x small boxes. The job that we paid for required 20 x large boxes and 20 x MEDIUM boxes. As such, I stopped working (I was working from home) and walked to Kentish Town Road to purchase three large boxes and two medium boxes for the team. I paid £33.95 for these items. Please see receipt attached. I would like this money to be refunded to me as the contract clearly states that Fantastic Services covers all moving materials.

10. At 3:10pm, the moving van had still not been loaded. I approached the Team Lead and reminded him that the cleaning team were due at 4pm. I asked if he could get everything done and if he needed my help. Again, he told me everything would be done “no problems”. I asked him if he could clear the kitchen and bathroom first, as per Fantastic Services recommendations. If I had not requested that he did this, I am in no doubt that it would not have been done and the cleaning team would not have been able to get into the bathroom or kitchen. Why were they so poorly organised?

11. The cleaning team arrived at 4:50pm. This was almost an hour later than quoted. Despite this meaning that I had to wait at Willes Road until they finished at 6:20pm, this did at least allow some extra time for the movers to clear the kitchen. However, they had not cleared the bathroom by the time the cleaners arrived. I had to do this myself.

12. For the last hour of the loading process, I helped carrying numerous boxes and furniture. The team continued to work without any sense of time or urgency, despite knowing they were only contracted until 7pm. Again, this suggests they were either a) deliberately going slowly so that we would need to pay them extra or b) they were completely negligent in their approach to the job, falling way below standards reasonably expected.

13. At 5pm, the moving team had loaded the van two-thirds full. I have a timestamped photo on my phone of this. This image establishes that there was sufficient room for the bed, wardrobe, table, and numerous other items to have been packed in the van.

14. The team assured me they would be back for the larger items (bed, wardrobe, and desk) after they had unloaded what was already in the van at the new property in Dartmouth Park.

15. At 5:10pm, the team told me they needed to take a lunch break. They assured me that it would take no more than 20 minutes. It should be noted at this point that the team had numerous breaks for food, drink, and cigarettes, throughout the afternoon day.

16. The team did not arrive at Dartmouth Park until 6:10pm. A full hour after they departed. This is despite the fact it is an 8-minute drive and there are numerous food shops on the way up where they could have purchased lunch and taken a 20-minute break.

17. On arrival at Dartmouth Park, the team was able to park easily, right next to the entrance of the house. However, with only 50 minutes of the allotted time remaining, and with most larger items at Willes Road, they told my partner (who was at the new flat by herself) that they would not go back to Willes Road.

18. Two members of the team (the Team Lead and the Weightlifter) laughed in my partners face. They were rude, bullying, and intimidating. They told my partner that they had informed head office they could no longer do the job. They even stopped unloading the van for a period of time at this point.

19. I arrived at the new house in Dartmouth Park at approximately 6:55pm. I had walked up to the property after the cleaners finished. I asked the team what was going on, and why they were no longer going back to Willes Road, and why they had stopped working temporarily. I was met with anger and aggression. In particular from the large weightlifting staff member. Fantastic Services has since emailed us to explain that this team member was having a bad day – as if that should be acceptable.

20. On my arrival at Dartmouth Park, the Team Leader blamed Fantastic Services for giving them the job in the first place and said they weren’t able to do it. We explained that we needed the job finished as our bed and other property were still at Willes Road and we needed to be clear of the property and had nowhere to sleep.

21. My partner, Bridey received a call from “George” in Fantastic Services head office. George said he would send a second team. We protested the need to send another team and the additional costs that George alluded to. However, we agreed because we had absolutely no choice. The other option was to nowhere to sleep and have no means of moving the rest of our belongings to our new flat within the next 18 hours.

22. I helped the moving team for about 30 mins from 6:55 to 7:15pm. This greatly sped up their slow and disorganised progress. We got all of the items in the flat by 7:25pm, at which point the team said they would work no more. They had not worked the 8-hour day that we had paid for at this time.

23. At 7:15pm, the Team Lead informed me he’d forgotten his jacket and phone charger at Willes Road. As such, I walked back to get them for him. Despite being on foot, I still made it to the property ahead of the three men in a van. They had stopped again for food and refreshments at the Co-op on Junction Road on the way down (meanwhile, I had not eaten since 10am). This slow and time-wasting approach to their work had continued the entire day.

24. I waited at Willes Road until 9pm for the two additional members of Fantastic Services to turn up. This team were far more organised and much more customer service orientated. They worked well to disassemble the furniture the first team were too lazy to attempt. With my help, we got the new van packed and unloaded at Dartmouth Park Hill by 11pm.

25. Going back to the property to finish the moving job that the original team negligently failed meant that the property needed to be cleaned again the following day. In addition to that, charging £202 for a 1.5 hour cleaning service performed by two people with lightweight equipment is exorbitant. The small, travel-sized vacuum cleaner they brought was not up to the job.

26. The cleaning team did not do a thorough job when cleaning any of the surfaces. We needed to scrub them all the next day. We should be refunded appropriately for this element of the work we paid for.

27. If the original moving team could not complete the job within the set timeframe, they should have alerted us straight away. Failing that, within a couple of hours of being at our property it should have been apparent to any reasonably skilled moving team that they would need to work faster or let us know they would need help. They did not do this. I specifically asked the Team Leader at 3:10pm if they could do the job as agreed and reminded him that the cleaning team were due to arrive at 4pm. He assured me at that time (as he had throughout the morning) that they would be fine. On this point, it should be noted that the second team were very clear in their belief that the work should have been completed on time. They were very critical of the approach and behaviour of the original team.

28. The moving team did not unpack a single item in the new flat. The arrangement was for both packing and unpacking. This was not done at all. We should not be paying for this service as it was not received.

29. Damage to walls: The movers damaged the walls at Willes Road on moving the furniture out. They then scratched and damaged the walls in Dartmouth Park Hill upon moving items in. Our ground floor neighbour had to tell them to behave and be more careful at around 6:30pm. Please note that if my letting agent seeks to recover any monies for damage to either property from me then I will be following up with you about this separately.

30. Damage to property: The movers dropped and threw several boxes in anger upon arrival at Dartmouth Park Hill. We are still assessing the damage at present. One item dropped due to negligent carrying was a £250 record player.

I like the £308 to be returned immediately. This was taken illegally. Additional hours worked were agreed to under duress and despite our protestation. In addition to that, I am also seeking damages resulting from the abuse directed to my girlfriend, the damage done to property, and the fact that we had to re-clean Willes Road, and do so much of the loading and unloading and the entirety of the unpacking ourselves. For this, I consider 50% of the £1,304 fee that we paid to be a reasonable amount. This comes to £652.

Therefore, the total refund I am seeking is £993.95. By way of a breakdown, this covers the £308 additional fee obtained under duress, £33.95 for packing materials I had to purchase, and a 50% return of the fee we paid due to works not being completed. I would also like you to confirm that our membership of Fantastic Services has been cancelled. We have requested confirmation of this in clear and unequivocal terms on numerous occasions, but no one has confirmed this has been done.

Please do be advised that if we cannot resolve this dispute amicably, I will take the matter up with Citizens Advice and London Trading Standards. I am very concerned about the way you operate and feel that others need to be informed.

I hope to hear from someone at your earliest convenience to discuss this matter.

Yours faithfully,

Mr. SC

I am writing this since I want to make sure people are aware of how dishonest and lack of customer service from Fantastic Services. Basically, I had Fantastic Services movers picked up my items, stored it for a over a month and when my items were delivered, a few high-end electronic items were missing. The full history is below. Reference number 23082528ZHVE

office :23.10.2023 12:02Thank you for taking the time to speak with me over the phone, John! I just tried to give you a call as I had an idea. Would you let me know if your MacBooks are linked with your iCloud? If so, you can use https://www.apple.com/icloud/find-my/ report it as missing, and you will receive a notification with its location once used. In the meantime, I have raised the matter with the service provider, and I am waiting for an update. Regards, Bob

me :26.10.2023 11:26Hi. I log in to my iCloud and the location of my MacBook Pro says 'no location found' Offline. Just to document what's missing. 1. MacBook Pro 2. MacBook Air 3. Oculus Quest Any idea about the investigation? Like I said, I'm 100% sure that I packed this put it in a plastic storage bin and taped it shut. It was picked up by Fantastic Movers on Aug 30th 2023. at my old flat 1 Draycott Place SW3 2SE. When my items were delivered on Oct 17th to my new flat in SW6 4SW, those items were missing. You should be able to track my missing items since Fantastic Services has full possession of all my items.

office :26.10.2023 13:23Thank you for coming back to me, John! Apologies for the delay in reply. It seems that we may need more time in order to investigate the matter. The service provider is still taking a statement from the delivery team. Once we have an update we will notify you immediately. Kind Regards, Bob

office :29.10.2023 15:43Thank you for getting back to us, Karen. I have further discussed the topic with the service provider and they assured me that everything was safely collected, transported and delivered. As I believe you could confirm from the wholeness of the seals, nothing was touched either. I would suggest raising this matter to the relevant authorities so a further investigation can take place. Have them reach out to us in case any assistance is needed on our behalf. Kind Regards, Val Morgan.

me :30.10.2023 12:19Wait? Are you telling me that I need to report this to the police since, based on your investigation, nothing is missing? Fantastic Services has a full chain of custody of all my belongings from the time it was picked up, to storage and final delivery. What kind of investigation have you done? Who is the service provider that collected the items, stored and safely delivered? Is it Fantastic Services that collected them, stored them and delivered them? I want a full copy of your investigation so that I can forward it to the police to do their own investigation. I will also report your business practice to the relevant business authority.

office :30.10.2023 17:19Dear Karen, thank you for getting back to me. We work on a franchise basis with local service providers. The company that provided the service is listed on your invoice. We have checked with the team and obtained their feedback. They have confirmed that everything was taken from the crates and delivered to you, nothing was left in the crates nor the van and this is as far as our investigation can go as this is a criminal matter and needs to be dealt with by the relevant authorities. Please do let us know once you report this to the police and provide them with our contact so we can provide all of the needed details once they get in touch with us in order to help with the investigation. Kind regards, Val Morgan

me :30.10.2023 17:33Just to make sure I have this document,. You have checked with the company that picked up all my items on Aug 30th? They are saying all items were picked up and stored. You also checked with the storage company that held all my items? Lastly, you checked with the delivery team that delivered my items. All of them are saying that everything was picked up, stored and delivered to me on Oct 17th. Does Fantastic services include insurance covered for loss/theft of property under your care? I would like to speak to your manager since I don't think I'm getting the full support here. I did report this issue to Insolvency.gov. uk. The reference number is CC-[protected].

on 6 April 2023 Fantastic Services charged me £63.00 for cleaning services which they cancelled on the day. I thought they were going to reimburse me the total amount but find from my credit card statements they only credited me £56.00 on 25 April 2023. They did not reimburse me for the time I had taken off work. Credit was given for a bad cleaning job May 22 but nothing was given towards the plumbing call out we needed afterwards due to debris being flushed down the toilet. The plumber was able to flush it out but Fantastic services refused to pay.

on 26 May 2023 we were charged £50.00 for extra bags of Garden waste although it was not even twice as much as the previous time when we were charged £15.00.

The rates for Gardening services are inconsistent. I was charged different prices for 2 hours work practically every time I used them and then they add on extra for carbon emissions

A gentleman from Fantastic services called after the Gardening service and said I would be given £10.00 of goodwill which I never received.

To resolve this matter I need Fantastic Services to reimburse me for everything see details below:

Pay in cleared funds to my personal account (not on Fantastic Services account credit) the amounts owed as follows:

1. Cleaning services, not delivered and not refunded yet by Fantastic Services = £7.00

2. Goodwill as promised but never received from Gardening service = £10.00

3. Grossly inflated extra bag charges that need to be refunded = £35.00

4. Time that I was forced to take off work at my own cost = £88.00

5. Plumber callout to resolve debris left by Fantastic Services worker in the toilets = £75.00

Hi,

I'm raising a complaint against this firm 'Fantastic Services', they sold me the concept of a membership, where I can buy upto 300credits towards household cleaning.

Now when I try to use those credits they tell me:

- I can only use upto 30credits per visit

- Credits are discounts on the service and I still need to pay for the service(at a discounted rate)

- I can only use the credits once per service

- Credits are not carried forward

I've asked for a copy of the recording of the call I had originally with them, they have refused.

I've asked for a copy of the original mail where these terms were specified, they don't seem to have it.

Would appreciate come suggestions or intervention in this case.

This company is fraudulent with their quoting process. Quoted being able to move my piano and showed up then refused to move the piano. The guys they sent had no equipment and had never moved a piano, let alone a baby grand piano. They cost me over a £1000 pounds to deal with the aftermath of their fraudulence (and incompetence). They are now harassing me for £25 after failing to deliver any services whatsoever. Avoid. As you are better off lighting hundreds of pounds on fire.

The worst company I have ever done business with. After paying their membership fee (only to learn that credits could be applied just once to each 'kind' of service--read the small print, if you can find it!) we contracted for move in and end-of-tenancy cleanings. (See what the company promises on their webpage.) The 'team' that arrived to clean our four-story house was a couple, who showed up with a hoover, bucket and some mops. Amongst other problems, none of the high areas (tops of light and shower fixtures, picture rails, window shades, etc.) got dusted because the cleaners did not bring a ladder. (The 'checklist' entailed the taller of the couple following me around with a rag to give an extra swipe wherever I pointed out dust or dirt.) We had to accept an £80 refund (on £670 move-in cleaning fee, plus £89 for the membership--note that every extra space, no matter the size, gets totted up according to a standard rate, so the base cleaning rate can grow exponentially) as we needed to move in the day after cleaning, meaning we could not take advantage of the "free re-clean" offer. For our end of tenancy cleaning, the same couple showed up: they did not do the windows because they did not have the right equipment. Worse, they did no more than pass a mop over kitchen and bathroom floors that needed deep cleaning. (The excuse was that they did not want to 'damage' the floors! I later spent three hours cleaning the floors myself, with before and after photos to prove it. This alone should have merited a full refund of the fee. Instead, photos I showed the company were dismissed as 'damage.') I also have many photos of areas that were left uncleaned (corners of window frames, stains on cabinets, walls and shelves, dirty door sills, etc.) The cleaners left without sticking around for me to sign off on the checklist; they also left the flat unlocked and threw their dirty sponges in our recycling bin. All of this resulted in a very unhappy landlord and extra charges to us. Repeated complaints yielded small refunds (customer service staff when I could get them on the line were friendly and helpful but obviously limited in what they could offer by company policy). Their "best and final" offer was a "30% refund" on the end of tenancy cleaning (£50, on £161) with a 72 hour window for accepting. I was so insulted at the time that I could not accept it. Correspondence on the claim totals almost 3,000 words, so it was a huge waste of time too. Eventually Fantastic Services stopped returning my calls and, in the end, they still got more than £800 of our money for decidedly less than fantastic service. (Given their poor service, I wonder how much of this money the cleaners actually received.) Avoid.

Operative Ola arrived. The photos show conditions when he left. He was to do end of tenancy clean. Kitchen/diner two bedrooms 2 shower rooms. He was in the kitchen for the 4 hours and as you can see nothing was completed. On departure he complained about vacuum mop and bucket provided which he had not used. Not a pleasant disposition. I’m having to get it cleaned as I had to move into an unsanitary apartment because you failed to provide a fantastic service. I called several times yesterday and was told to send an email with photos. I did. I called several more times and was fibbed off every time saying the team was dealing with it and would contact me. The only contact I have had is the invoice this morning. No apology or offer of recompense. Nothing. You insisted I paid up front and good faith I did only to be disappointed and short changed.

Never seen such rude people and worst services. Everything was decided on earlier by video call. I showed all my stuffto them including my glass table. The fantasatic giy person came said yes i can take the glass table, load all my stuff in lorry and then came shouting i cant take it , it is too heavy and sharted shouting on top of his voice. He was also on something may be drugs. His behaviour was not normal. He said he is going to take out all the stuff from the lorry and leave it on the toad if we ask him to take the heavy table.

Is is even human to behave like this? Is it what professional services do? They commit and leave a person in between in q situation where we just begged him to take our stuff and charge whatever extra you want to

Charge?

I have never seen this in my whole life. This has led me in depression that l anyone can talk like that and behave so inhumane. He was literally throwing all my stuff in the van later.

I booked service and paid on the phone £196 they viewed the house on goole maps to see the actual house roof, and also asked me to count downpipes, but not the sewer pipes. I gave them the details. The appt was booked for 10am they did not turn up, then called at 11am to say will be with me 1130am, then to my shock did not turn up again! THEN AT 1230pm a very rude foreign man with hardly much english, came and NO APOLOGY walked around my house then tried to get a further £200 in cash from me... REDICULOUS, SCAMMERS BEWARE.

They wasted HALF MY DAY... i was not able to go to work that morning waiting in for them, PLUS they sold me membership just last week £89 for cheaper services THEN CANCELLED 3 OF THEM LAST MINUTE...

Was absolutely disgusting, not fit for purpose, cleaners sent were an old couple who began their conversation by asking for money then when i asked to check with the company decided to do the work, but walked out when I pointed out all the stuff that remained undone saying they had done all they were going to do.

the complaints department are not responding

In short do not use this service - no manners, no quality, not fit for purpose

My membership number is 230629526SYS

I tried to cancel 2 cleaning appointments on July 26 and Aug 9, as I am out of the country. I had tried several times to do that online logging into my account, and although the verbiage on the website claims users can cancel and skip appointments online, this is false/incorrect. The only way of doing it is to call Fantastic Services and after going through multiple press button 1 if you want to x, y ,z, users reach a point when they can leave a vmail to be called back. It is extremely complicated process and I am quite a skilled users of bookign and cancelling appointments online. I can only think that the reason for this is to discourage people from cancelling appointments altogether. Or becasue they fail to do so, to be charged a fee nevertheless.

For the 26th July apointment I was told i was going to be charged 20£ for late cancellation. It wasnt my fault as I had tried several times online, as one would in these days. Upon hearing that, I decided to cancel all my upcoming appointments. I didnt want to work with Fantastic Services anymore. On 24th July I also cancelled my membership, which only started on July 12th and claim to be reimbursed.

On Aug 2, I received a message asking me to let the cleaner in as she was at the door. I called Fantastic Services to remind them I had cancelled all bookings, they called me back saying they were going to charge me again 20£ for late cancellation.

On top of that, on Aug 2nd I also received an email from fantastic services claiming that I didnt cancel all appointments and in fact I said I was going to cancel them online. I am gobsmacked at the sheer nonsense that Fantastic Services is claiming: I was complaining I couldn't cancel appointments online, yet I offered to do that for the remaining appointments.

Also they weren't going to reimburse me the membership fee becasue the 14 day window had passed. My membership started on July 12; the 14day window expires on July 26. I canceled my membership on July 24th.

As a result I get my money stolen : 40£ in late cancellation fees and the membership fee.

I ordered gardening services for today, but the so-called Fantastic Services team firstly got the wrong key to the property (they got the address wrong), and then secondly cancelled the service without telling me. I found out several hours later after I got an email telling me I had to pay the full amount as a “cancellation charge”, even though the mistake was their’s.

Do not make the same mistake as me and waste your money.

My Cleaner was arranged for 9a.m in the morning and Carpet Cleaning at 10a-m.

The cleaner did not show up despite I made them aware that the Tenant was moving in in the afternoon time.

The cleaner text several times to say she was on the way and would arrive at 10.30a.m them in half an hour and there were a few misleading texts.

My Tenant arrived and the apartment was not cleaned and check out report could not be done.

I would like compensation for all the stress called to arrange an alternative and more expensive cleaner at the last minute.

On 16 June I had a plumber visit to fix a tap on my basin sink that had come loose - the fixing had cracked. All was well until Tuesday 20th when a leak developed and was dripping into my kitchen. The tap that was fixed was wet to the touch. I called on Wednesday and was told that I had to raise a complaint. They were sending me an email to get started. No email arrived (somehow they got my email address wrong). When I did receive the email, I completed it straight away. I didn't get a response until almost 24 hours later. I was asked to provide a photo but stated I couldn't provide a photo of clear water under a basin sink. I called again on Friday and was told the person dealing with my case would call me. No call came. Around 17.50 on Friday (annoyed) I messaged again, saying that I would report them to the Trading Standards and email the CEO in respect of the lack of service. Monday morning - no response has been received. The attached picture is where the leak was coming through.

Today I contacted Fantastic Services to enquire about a decorating painting job for my living room, the assistant confirmed my details and passed me over to another department to speak to someone else.

The gentleman asked me what needed, I explained I wanted an accent wall and ceiling wallpapered and the remaining walls painted. Then it went downhill from there, he questioned me why I want that, why half and half, then mentioned the survey was £49 and I declined. He then said you can send pictures, so I said ok do you want measurements as well, he then asked why. The conversation was challenging, the guy was rude obnoxious, unhelpful and was shouting at me, I thanked him and hung up. Then he had the audacity to ring me back to give me more grief, I call this bullying behaviour, not even letting me speak just shouting at me. This person needs to have some serious customer service training, the whole experience has messed up my day, and the amount of services I get from this company I don’t deserve this.

On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!

I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.

Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.

I bought the service, the cleaners left the house without completing it. And your customer service is saying that they cleaned 2 bathrooms. Indeed, I have only one bathroom.

Here what they wrote to me;

Thank you for your clarification on the matter. I have further discussed the matter with the service provider and he assured me that the service was done to an extent before the team was sent away. In the time they were there, they cleaned 2 bedrooms, 2 bathrooms, and the Kitchen. If you wish I can see to adjust the charge and reimburse you for the overcharged amount. Alternatively, I can send the team back to finish up the job.