Care.com
Reviews and Complaints

On June 20, 2025, I purchased a 3-month subscription to Care.com. Within 24 hours, my account was locked and I was unable to access any services. No specific reason was provided, and no communication was sent notifying me of the account termination.

I reviewed my message history to confirm there were no violations of Care.com’s policies. I contacted customer service to request clarification and a refund. I spoke with a representative named Queenie, but the chat was abruptly closed, and my follow-up messages have been ignored.

Despite never receiving the service I paid for, Care.com has refused to refund the subscription. Their conduct appears to be a deceptive billing practice—charging for services that are never delivered and then avoiding accountability.

This pattern undermines consumer trust and may indicate systemic unfair practices. I am requesting the Georgia Attorney General’s Office investigate Care.com’s billing and account suspension procedures. My desired resolution is a full refund

Care.com has provided zero reason for suspending my perfect caregiver account of 8 + years. I am prepared to do whatever it takes to get this reinstated because I have worked tirelessly to maintain it over the years and accumulate 18 perfect reviews for my hard work. I sincerely hope they reach out to FIX this error ASAP!

ZERO reasoning was provided! How is this even possible?

I like the program, however there is no place to write comments. I am going between my house in Denton, and my daughters house in Caddo Mills in Texas. I also am going back and forth to California so I need a caregiver who is flexible.

Stephany is an amazing caregiver as she does what she can do to make everybody feel at home or comfortable. Stephanie goes the extra length to make sure everybody's taken care of and everybody is OK. I would recommend Stephany any day.

I constantly have issues with my care.com account, and it is beyond annoying! I pay for these services + I feel like I get no where when I constantly call with the same issue weekly! I def. Should not have to go thru this! And I always do!

I used the site to find someone to help clean my house. I've found it easy to use and hired a really good housekeeper. My house has never been so clean. The chat feature on their Help Center was very useful when I had questions too. Great service that I'd recommend!

The only thing I don't like is I have to notify you to cancel after I just need some spring cleaning done. So I'm only interested in a one time purchase I did take advantage of the 20% off but it's expensive but it looks more trustworthy so I'm looking forward to a clean house very soon. Thank you!

It is an excellently formatted website. Ease of navigation; conveys security in transactions, Privacy for both Seekers and Applicants is protected,, yet flexible for quick communications.
All of the right Attributes. And, here's my favorite saying... It's a perfect wheel. Don't try to reinvent it!
Care. Com is 5***'s

I joined to hire a housecleaner. The many membership options are confusing. They are constantly coming at you on screen. Why does it seem you subscribed to a background check option but that you also have to do or pay more to obtain them?

I quickly received 3 replies to my ad. It looked like completing the basic membership process would have allowed me to see the responses. While doing that, the Premium membership upgrade button either clicked itself or I clicked it by mistake. There was no further check out process that would have enabled you to correct it.

If you don't have a premium membership, they seem to have no way to contact them.

There seem to be a lot of applicants in my area, a large city. A large number of their pictures seem odd. Many have flowers behind their ears or flower wreaths on their heads. People wear those here on certain occasions but not in a housecleaning job ad. The clothes/facial expressions of a number of applicants seems out of wack for a housecleaning ad. [Years ago on Care.com a lot of pics looked like they came from dating sites in the Philipines or Thailand.] A fair number of applicants seem to charge unusually low prices.
A lot of them seem to be in a particular suburb, which is an expensive place to live.

Years ago on Care.com there was another cluster of applicants in another suburb near a military base, all young military wives with good English, most charging less than average.

I want to know if someone has a good running car. I can't seem to see that info. It just says they have "transportation" which is meaningless. 2 of 3 of the people who answered my add live pretty far away. That might not work. I also wonder why they can't get enough work closer by.

Care.com requires your valid birthday for "additional validation." ACTUALLY THERE'S MORE TO THAT. Years ago when I tried Care.com before, I gave an alternate birthday to protect my privacy & security. My membership was rejected, I believe because they were able to check this and it didn't match. They apparently passed this alternate birthday onto one of the credit reporting agencies who replaced my real birthday with it. When discovered later, it took some trouble to straighten out. Care.com needs to disclose that they do this to people. Don't they need our permission to check our credit reports? I didn't need that part of the experience.

If you are looking for work, there is a huge demand for any work done in the home. Wages can be good or better. If you are any good, people are looking for you. You deserve a good experience looking for work.

A week or so ago, today is March 12, 2024, I paid for a premium subscription as I was searching for Housecleaning for my mother.

I number of people popped up as matches. I contacted 7 of them. 2 responded. 1 who said she was interested in working with children and had experience as a babysitter... not what I was seeking. The other stopped communication when I asked to meet her before she started cleaning. Today, I tried to cancel my subscription to no avail. I have emailed and still no response. It should not be this hard to cancel, especially when the service is not meeting simple expectations. I just do not want to see a charge next month.

We are part of the business side of care.com. I have called 100 families and have only had 2 enroll. We were guaranteed at least 1 out of every 20 I believe it was, clearly those numbers are falsified. We have done everything we were told to do, call, text, email, etc and most families never responded even still. I attempted to contact Tim, one of the sales managers over the course of October. I was told he had been out of work sick and he would give me a call back by Karen one of the sales people we worked with. That was on October 19. I received a call from him on October 20 but was in a classroom and interviews and couldn't take his call. Since then I have called and left 4-5 messages and still no response. I contacted Karen and she said she would have him call me this past Friday, I never got a call. I texted her letting her know and attempted to call her and her answer was that she was on a conference call and she would call me back shortly. I waited about 20 min and didn't receive a call and so I tried again. She told me she still had an hour and a half left in her work day and she would give me a call. In the mean time I could call or email the support team. Obviously I am not trusting them to respond to me in any proper amount of time if I email because, well to date they have failed to call me back (Tim the manager and the support team that I left 2 messages with). Well at 3:51 pm az time, nearing the end of her shift I tried calling, what a shock no answer. I called 26 times and no answer. Now she has blocked my number, Tim will not call me back, and surprise I haven't received any sort of communication from the support team after 2 messages and an email. They have no problem charging my card though still. I attempted to delete my debit card info so they couldn't charge us, because at this point they have failed to uphold their end of the deal, but I can't delete it from the file. There is no way to cancel unless I speak with someone, yet I have to leave a voicemail and never get a live person. I have reported them to the BBB, I am going to have to contact my bank to claim fraudulent charges so they can't charge me any further. This is insane and not how a company should be doing business.

I used Care.com just once, and even after 3 years without a subscription, they charged money from my account without my permission! This is fraud; they stole my money. When I contacted customer service, they said they cannot refund the money they charged without my permission.

You should stay away from this website because they will take your money without your consent

I wanted to have someone come feed my cats and couldn't figure it out and the only way to get help was to sign up for premium membership $39/mo. So I decided to do that. They couldn't really help with that service so June 12th (a couple days after signing up) I emailed and requested to cancel my membership, and if possible get prorated refund.

I admit I forgot to follow up after that. They never canceled and I was charged 3 more months (July, Aug, Sept).

Sept 22 I did cancel on the website and also sent an email to them telling them I canceled online and asking for a refund for those 3 months.

Big problem is after that I got charged Oct 6th again. And then Oct 24th Care sent me an email saying my subscription has been canceled.

I do not understand why they took a month to cancel it and I got charged in the meantime.

I got ahold of someone on the chat. The chat person said they couldn't do anything but sent my complaint to their supervisor. Yesterday, Arvin, the supervisor, emailed that there are no refunds and didn't mention why I got charged after I canceled. Again, I can't email back to inquire or follow up, as it just receives automated responses saying this email is not monitored. Care.com makes it very difficult to communicate.

I have copies of emails if you need (but Care.com has them).

I joined care.com for a few months a few years ago. Today I realized that the company has been using my credit card to charge me in changing monthly cycles. The amount is considerable at $89 for three months and it has been renewing automatically.

There is NO way to contact them directly and I cannot cancel my credit

card... or have not determined how on the website.

I became sick three years ago and it appears that they have been charging my card consistently throughout the years.

Please help.

Thank you.

L C

[protected] Mobile

Posted a job looking for a Nanny, ended up finding a nanny via Facebook. Thought we had just used basic free profile plan. But we’re subtly getting charged every three months on our credit card. This company clearly knows they are taking advantage of the distraction of having a new kid by charging you up front and laying out carefully a no refund policy but not clearly saying they are charging you/ you are signing up for a subscription. A google search of them will result in 1 star ratings, warning to consumers about them and complaints about this subscription service. But they already have their money at that point and are hiding behind their no refund policy. Horrible company taking advantage of new parents trying to find childcare.

Care.com charged us for a full years subscription then cancelled the subscription the next day citing name change policy violation while refusing to address refund for 1 year subscription. Deceptive trade practice charging for a service they refuse to provide. They refuse to allow customers access to agents without a subscription and do not reply to email requests to address payment.

Regarding ref 2023-08-10-[protected]

I paid money and then couldn’t access account. Is impossible to get help as can’t access help unless logged in but when eventually did they replied saying I wasn’t eligible as not in US. I have just moved here and was doing in advance but I do now legally reside in US. It is my property in us that I want housekeeper for and I have given the address in pompano beach Florida. If my account can’t be accessed I need my money back! But there is no reason for me not to have account as I am residing in US. I wouldn’t need a cleaner if I wasn’t! Please can you help as it says resolved so I can’t contact them when it is certainly NOT! Please help. Thanks. Charlotte [protected]

I signed up and paid care.com to list my services for pet sitting on their site. I applied to 2 jobs that were listed as NEW listings and got the same response from both that they were not actively hiring. Why are these listings on there if they are not hiring. They are NEW listings. When I tried to contact care.com I couldn't send the message because the link to click was below the computer line and I couldn't move the message up to click it. They take my money and then the listings aren't even good. What's going on? This happened in the month of July 2023

Ingrid

Their system is set up to bill you for forever, it's nearly impossible to cancel unless you speak with a rep and I haven't found a way to delete my cc info.

Their procedure and policy feel like a deceptive business practice. I have managed many other services and subscriptions, and none of them have ever logged me out after clicking the cancel button only to have to log back in to cancel a second time.

When speaking to customer service about this practice, they responded "we feel that this is the best way for our members to find and manage their care needs", I think what they really mean is that this is the best way for them to manipulate subscribers into paying an additional monthly fee. It's good for their business, not the best way for members to manage their care needs.

This instruction to log back in was not posted on the page that has the very clear button to continue with cancellation. Everything about their process screams that they're hiding the cancellation process from users to scam another month.

I did a subscription to care.com. They charged me 41.38 for the month of June. Two days later I decided I do not want the subscription and also I did not want to hire anyone from care.com. I canceled the membership 6/8/23. I did not receive anything about the cancelation. It just said that the subscription was cancel. July 6 2023 they charged me 41.38. I literally called within minutes of getting charge and explained to them I cancel that membership. They said they had no record and basically nothing they can do about it. I cancel my account asap and now I would like a full refund

I signed up for the premium service last year which is billed every quarter. They do not notify of an upcoming bill and you do not get an email that it's been paid so you have no idea what's going on with the bill. My mother passed away at the beginning of the quarter and I no longer need the service, they will not issue a refund for that quarter or the one following. 2 quarters, $164 and they won't refund any of it.

I have been a care.com member for more than 10 years. It helped me a lot to have a job and be able to buy my food and other necessities.

On June 20, 2023, I paid for the screening fee of $27.21 required. Then after a few days, care.com deleted my account without giving me a warning. The reason was inaccurate information of my profile. Care.com could have reached out to me and warned me to fix or correct my information and if not my, my account would be deleted. But they did not. Isn’t that heartless of them. No compassion at all. I am jobless and have no money to buy my food and no money to pay for my room.

I felt scammed by them. I reached out to them, sent them emails twice but no response from. I reached out to them through their facebook and I was advised by a certain Monica to dm her. I DMd Monica or care.com and all I got was an auto generated response/reply.

I hope and pray care.com would reinstate my account and I would fix my account so that I would be able to apply for jobs.

The people they show are fake before you have a premium membership. There is no customer service not a phone number or email that you can use unless you have a premium membership. Beware of hen you cancel they will continue to charge you, I am not the first one to say this. When I wanted to complain about my cancellation and still being charged I could not contact customer service unless I had a premium account. I had a legitimate cancellation email from them and they said they couldn’t honor the cancellation. I went through my bank card to get my money back, we shall see what happens there. Refused to give me my money back. Shady. Negative stars.

Your Care Giver Chantrese Thomas provided care for me. She works out of San Antonio Texas and provided me service in Frisco, Texas. She did not cook but one meal, she laid on the sofa for the entire 3 days, she didn’t bathe and she was very disrespectful by screaming and yelling at me. I was a victim of a physical assault. She accompanied me to my doctor and when my doctor said I wouldn’t need surgery, Chantrese accused me of getting care from her under false pretenses and circumstances. She said I owe her $400 and if I didn’t pay her, she would have her attorney sue me. The dates of service were March 29, 2023 through April 1, 2023, when I called the police to remove her from my car after a wellness visit.

I will hesitate to use this service again.

I’m sorry my complaint is late, but I’m recovering from two lumbar spine fractures, gait, depression and a fall risk. My name is Denise Allen

[protected]

[protected]@gmail.com

I’ve already informed VAC so she wouldn’t be compensated .

This was the most troubling situation I’ve ever received from a caretaker. I was told by family members that she was sharing personal HIPPA information with my in-laws. I trusted her because she was my husband’s cousin.

Hello,

I've been wrongly charged for over two years now at $40/month for a care.com account I don't even have access to. There is no customer service number to speak with a human. Why would I keep paying $40/month for a service I don't even use. You know, It’s wrong what you’re doing to people. I am a single mother with a special needs son and I don’t have money to just waste. I went online and there are so many complaints about this very issue with your company. People are being wrongly charged for care.com accounts and aren’t able to cancel. There is no customer service number to speak with an actual human. The craziest thing is I get a care.com account for free through my work Hartford Steam Boiler. So how can you be charging me? I am really upset and hoping someone gets back to me. If not, I’m calling my attorney.

I was looking for a caregiver for my husband and was directed by a friend to Care.com. Looking around the site I saw the "cancel at anytime" and thought I'd give it a go. They had nothing for me and I immediately cancelled. I'm now bombarded with emails telling me that my "premium membership" has been cancelled but I will still be charged $389.82 for their services which I did not utilize. I feel completely duped. I reached out to them via their "chat" and spoke with a Kristine J. she said she would escalate my total cancellation request to her supervisor but by the terms of their site, I'm still committed. I'm BEYOND upset and need someone to help me get out of this!

Thank you,

Barbara L. Fortner

Wow, I can't believe what I'm reading about Care.com. I wish I had read more reviews before signing up because I too fell victim to their scam. All I wanted to do was add Running Errands to my list of services, but apparently it needed approval and when it was declined, my entire account disappeared! I was already approved for pet care and housekeeping, so why would they just delete my whole account? I had to cancel my card because of this and to make matters worse, I had my first job scheduled for Friday.

To make matters even more frustrating, I couldn't even call customer service. They only have a billing department for calls, which is a major inconvenience. The only way to contact them is through chat. This site is definitely a scam. They do background checks on us and require our social address, but how do we know what they're really doing with our information?

I received a message from them saying that I'm no longer active and to take care. This is unacceptable. I think a lawsuit is in order and I will be contacting my lawyer about this. It's not fair that they can just delete our accounts without any warning or explanation.

Overall, I would not recommend using Care.com. It's not worth the risk of getting scammed and having your personal information compromised. There are plenty of other reputable websites out there that offer similar services without all the hassle and potential danger. Stay safe and do your research before signing up for anything online.

This website and company is not good at all. They charge too much money and don't provide clear instructions on how to use their services. It's frustrating because all I need is someone to pick up and drop off my child, but they make it so difficult and expensive. I don't need someone to cook, clean, or help with homework, just a simple task of transportation. But they don't seem to understand that not everyone can afford a full-time babysitter.

The surveys they send out are pointless because they don't seem to listen to their customers' needs. It's like they don't care about their customers at all. I don't see the point of using this website or company if they can't even provide a simple service like transportation.

Overall, I would not recommend using Care.com. They are not helpful and their prices are too high. It's frustrating to use their services because they don't seem to understand their customers' needs. I hope they can improve their services in the future, but for now, I would not use them again.