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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com Confusing, Concerning, Many Users Will Have No Way To Contact

I joined to hire a housecleaner. The many membership options are confusing. They are constantly coming at you on screen. Why does it seem you subscribed to a background check option but that you also have to do or pay more to obtain them?

I quickly received 3 replies to my ad. It looked like completing the basic membership process would have allowed me to see the responses. While doing that, the Premium membership upgrade button either clicked itself or I clicked it by mistake. There was no further check out process that would have enabled you to correct it.

If you don't have a premium membership, they seem to have no way to contact them.

There seem to be a lot of applicants in my area, a large city. A large number of their pictures seem odd. Many have flowers behind their ears or flower wreaths on their heads. People wear those here on certain occasions but not in a housecleaning job ad. The clothes/facial expressions of a number of applicants seems out of wack for a housecleaning ad. [Years ago on Care.com a lot of pics looked like they came from dating sites in the Philipines or Thailand.] A fair number of applicants seem to charge unusually low prices.
A lot of them seem to be in a particular suburb, which is an expensive place to live.

Years ago on Care.com there was another cluster of applicants in another suburb near a military base, all young military wives with good English, most charging less than average.

I want to know if someone has a good running car. I can't seem to see that info. It just says they have "transportation" which is meaningless. 2 of 3 of the people who answered my add live pretty far away. That might not work. I also wonder why they can't get enough work closer by.

Care.com requires your valid birthday for "additional validation." ACTUALLY THERE'S MORE TO THAT. Years ago when I tried Care.com before, I gave an alternate birthday to protect my privacy & security. My membership was rejected, I believe because they were able to check this and it didn't match. They apparently passed this alternate birthday onto one of the credit reporting agencies who replaced my real birthday with it. When discovered later, it took some trouble to straighten out. Care.com needs to disclose that they do this to people. Don't they need our permission to check our credit reports? I didn't need that part of the experience.

If you are looking for work, there is a huge demand for any work done in the home. Wages can be good or better. If you are any good, people are looking for you. You deserve a good experience looking for work.

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11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com Communication on premium subscription

A week or so ago, today is March 12, 2024, I paid for a premium subscription as I was searching for Housecleaning for my mother.

I number of people popped up as matches. I contacted 7 of them. 2 responded. 1 who said she was interested in working with children and had experience as a babysitter... not what I was seeking. The other stopped communication when I asked to meet her before she started cleaning. Today, I tried to cancel my subscription to no avail. I have emailed and still no response. It should not be this hard to cancel, especially when the service is not meeting simple expectations. I just do not want to see a charge next month.

Desired outcome: Close my account.

Confidential Information Hidden: This section contains confidential information visible to verified Care.com representatives only. If you are affiliated with Care.com, please claim your business to access these details.

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12:00 am EST

Care.com Mixed Experiences with Home Advantage Living Assistance Services, LLC

As someone who has explored the services of Home Advantage Living Assistance Services, LLC, I must say that the experience has been quite varied. While some users have found success in finding suitable caregivers for their loved ones, others have faced challenges with the pricing structure and customer service. It seems like there is potential in finding reliable assistance, but it may require some patience and thorough evaluation. If you are considering their services, it's advisable to carefully review all aspects before making a decision.

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Is Care.com legit?

Our verdict: Complaints Board's thorough examination reveals Care.com as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Care.com stands out for its commitment to quality and security. Clients considering Care.com should delve into its customer service record to gauge compatibility with their expectations.

Care.com earns 94% level of Trustworthiness

Perfect Trust Endorsement: Care.com achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Care.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Care.com has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Care.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Care.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Care.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Care.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Care.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 17 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the care.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Care.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast caregiver network
    2. Detailed background checks
    3. Flexible hiring options
    4. User-friendly interface
    5. Helpful care resources
  1. Cons
    1. Varying caregiver quality and vetting
    2. Membership fees for full feature access
    3. Limited liability for caregiver issues
    4. Occasional reports of scams or fraud
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6:47 pm EST
Verified customer This review was posted by a verified customer. Learn more

Care.com I like the program, however there is no place to write

I like the program, however there is no place to write comments. I am going between my house in Denton, and my daughters house in Caddo Mills in Texas. I also am going back and forth to California so I need a caregiver who is flexible.

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Care.com Recommend

Stephany is an amazing caregiver as she does what she can do to make everybody feel at home or comfortable. Stephanie goes the extra length to make sure everybody's taken care of and everybody is OK. I would recommend Stephany any day.

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Care.com Non- stop issues!

I constantly have issues with my care.com account, and it is beyond annoying! I pay for these services + I feel like I get no where when I constantly call with the same issue weekly! I def. Should not have to go thru this! And I always do!

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Care.com I found a great Housekeeper!

I used the site to find someone to help clean my house. I've found it easy to use and hired a really good housekeeper. My house has never been so clean. The chat feature on their Help Center was very useful when I had questions too. Great service that I'd recommend!

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Care.com The only thing I don't like is I have to notify you

The only thing I don't like is I have to notify you to cancel after I just need some spring cleaning done. So I'm only interested in a one time purchase I did take advantage of the 20% off but it's expensive but it looks more trustworthy so I'm looking forward to a clean house very soon. Thank you!

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Care.com It is an excellently formatted website

It is an excellently formatted website. Ease of navigation; conveys security in transactions, Privacy for both Seekers and Applicants is protected,, yet flexible for quick communications.
All of the right Attributes. And, here's my favorite saying... It's a perfect wheel. Don't try to reinvent it!
Care. Com is 5***'s

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5:38 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Care.com - Marketing solutions

We are part of the business side of care.com. I have called 100 families and have only had 2 enroll. We were guaranteed at least 1 out of every 20 I believe it was, clearly those numbers are falsified. We have done everything we were told to do, call, text, email, etc and most families never responded even still. I attempted to contact Tim, one of the sale...

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6:06 pm EDT
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Care.com Care.com

I used Care.com just once, and even after 3 years without a subscription, they charged money from my account without my permission! This is fraud; they stole my money. When I contacted customer service, they said they cannot refund the money they charged without my permission.

You should stay away from this website because they will take your money without your consent

Claimed loss: 18.99

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1:49 pm EDT
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Care.com - Subscription charges

I wanted to have someone come feed my cats and couldn't figure it out and the only way to get help was to sign up for premium membership $39/mo. So I decided to do that. They couldn't really help with that service so June 12th (a couple days after signing up) I emailed and requested to cancel my membership, and if possible get prorated refund. I admit I...

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6:19 pm EDT
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Care.com Unauthorized continuation of membership

I joined care.com for a few months a few years ago. Today I realized that the company has been using my credit card to charge me in changing monthly cycles. The amount is considerable at $89 for three months and it has been renewing automatically.

There is NO way to contact them directly and I cannot cancel my credit

card... or have not determined how on the website.

I became sick three years ago and it appears that they have been charging my card consistently throughout the years.

Please help.

Thank you.

L C

[protected] Mobile

Desired outcome: Return of unauthorized purchases

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3:53 pm EDT
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Care.com auto-renewal premium plan

Posted a job looking for a Nanny, ended up finding a nanny via Facebook. Thought we had just used basic free profile plan. But we’re subtly getting charged every three months on our credit card. This company clearly knows they are taking advantage of the distraction of having a new kid by charging you up front and laying out carefully a no refund policy but not clearly saying they are charging you/ you are signing up for a subscription. A google search of them will result in 1 star ratings, warning to consumers about them and complaints about this subscription service. But they already have their money at that point and are hiding behind their no refund policy. Horrible company taking advantage of new parents trying to find childcare.

Desired outcome: Refund

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3:45 pm EDT

Care.com 1 year online subscription

Care.com charged us for a full years subscription then cancelled the subscription the next day citing name change policy violation while refusing to address refund for 1 year subscription. Deceptive trade practice charging for a service they refuse to provide. They refuse to allow customers access to agents without a subscription and do not reply to email requests to address payment.

Desired outcome: Full refund or reinstatement of subscription.

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2:20 pm EDT
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Care.com Customer service

Regarding ref 2023-08-10-[protected]

I paid money and then couldn’t access account. Is impossible to get help as can’t access help unless logged in but when eventually did they replied saying I wasn’t eligible as not in US. I have just moved here and was doing in advance but I do now legally reside in US. It is my property in us that I want housekeeper for and I have given the address in pompano beach Florida. If my account can’t be accessed I need my money back! But there is no reason for me not to have account as I am residing in US. I wouldn’t need a cleaner if I wasn’t! Please can you help as it says resolved so I can’t contact them when it is certainly NOT! Please help. Thanks. Charlotte [protected]

Desired outcome: Reopening /unsuspension of account - or refund of my money paid

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1:50 pm EDT
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Care.com unable to contact customer service

I signed up and paid care.com to list my services for pet sitting on their site. I applied to 2 jobs that were listed as NEW listings and got the same response from both that they were not actively hiring. Why are these listings on there if they are not hiring. They are NEW listings. When I tried to contact care.com I couldn't send the message because the link to click was below the computer line and I couldn't move the message up to click it. They take my money and then the listings aren't even good. What's going on? This happened in the month of July 2023

Ingrid

Desired outcome: I'd appreciate a response.

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11:54 am EDT

Care.com Deceptive cancellation procedure

Their system is set up to bill you for forever, it's nearly impossible to cancel unless you speak with a rep and I haven't found a way to delete my cc info.

Their procedure and policy feel like a deceptive business practice. I have managed many other services and subscriptions, and none of them have ever logged me out after clicking the cancel button only to have to log back in to cancel a second time.

When speaking to customer service about this practice, they responded "we feel that this is the best way for our members to find and manage their care needs", I think what they really mean is that this is the best way for them to manipulate subscribers into paying an additional monthly fee. It's good for their business, not the best way for members to manage their care needs.

This instruction to log back in was not posted on the page that has the very clear button to continue with cancellation. Everything about their process screams that they're hiding the cancellation process from users to scam another month.

Desired outcome: A refund for the extra charge in July 2023

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6:38 pm EDT
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Care.com Refund Policy

I did a subscription to care.com. They charged me 41.38 for the month of June. Two days later I decided I do not want the subscription and also I did not want to hire anyone from care.com. I canceled the membership 6/8/23. I did not receive anything about the cancelation. It just said that the subscription was cancel. July 6 2023 they charged me 41.38. I literally called within minutes of getting charge and explained to them I cancel that membership. They said they had no record and basically nothing they can do about it. I cancel my account asap and now I would like a full refund

Desired outcome: Full refund

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8:19 am EDT
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Care.com Customer service/ refund policy

I signed up for the premium service last year which is billed every quarter. They do not notify of an upcoming bill and you do not get an email that it's been paid so you have no idea what's going on with the bill. My mother passed away at the beginning of the quarter and I no longer need the service, they will not issue a refund for that quarter or the one following. 2 quarters, $164 and they won't refund any of it.

Desired outcome: Refund $164 for 2 quarters I was not using the service.

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Contact Care.com customer service

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

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