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Care.com Customer Care Service

Care.com, Inc

77 4th Avenue, North
Waltham
Massachusetts
United States - 02451

Customer Support Phone Numbers

Phone:
+1 877 227 3115 15 24
 

Care.com Complaints & Reviews

Care.com / not being paid

Br
Brianacarleo on May 28, 2017
Hello, I started working for a woman doing housecleaning through care.com. I probably worked for her for about a month and she was paying me at the end of each week. We agreed upon $13 an hour. The last week I worked for her she said she was going to mail me a check. That was over a month...

Care.com / caregiver search

Ce
Cesar Romero on May 19, 2017
I am a disabled veteran. Because of my disabilities, the VA has provided me with a stipend to hire a caregiver. I ran an ad on Caregiver.com. I spent several weeks compiling information in preparation for hiring a caregiver that the VA would approve. Without notice, and without...

Care.com / charged my account

Do
Domonique Olsen on May 14, 2017
Hello I would really like to put my account down to where I do not get charged anymore. I would like to also get a refund. I was under the impression I was only paying for 1 month. You can email me at Nikki.noelle.olsenn@gmail.com. I have been placed with a family and no longer want my...

Care.com / case# 2017-05-03-9263873 -- duplicate charges and refusal to refund transaction fees for those duplicates

Li
Liz Chandler on May 5, 2017
Case# 2017-05-03-9263873 On May 4th, 2017 the Care.com payment portal charged my credit card 3 times for a service event. The service provider did the right thing and immediately refunded the 2 duplicate fees. But care.com thinks that they should not refund the transaction costs and Benefit...

Care.com / employer complaint

Ma
MaKayla Nicole Park on May 1, 2017
I accepted a job for a woman named Jill. I was under the impression that I would be doing housework, however when I arrived I was put in the backyard for yard work along with equipment I didn't know how to use. After I had made a mistake which was using their ant killer improperly and...

Care.com / Care.com scam

St
Steve619619 on Apr 28, 2017
I was emailed regarding an opportunity to nanny for a child. They then without me accepting sent me a check which i was supposed to deposit and then give money to their caretaker. They sent it to my house and when I told them I will be ripping the check because i never accepted they...

Care.com / nanny job

Di
Dixietoto on Apr 11, 2017
I was employed last 3 months. In that time I was taken advantage of, taking care of 2 kids. An agreement was made when hired and the mom broke every agreement as far as time, pay. I bought food and clothes took care of kids 16 hours on a weekend day with no extra pay. Was getting salary...

Care.com / Stolen money - charged without permission - scam site

Al
Alabama2000 on Feb 2, 2017
I went on this free site to see how it worked. I got a background check, used the free services for a few months and then closed the account, because it wasnt anything i needed and they wanted to charge for everything including opening messages . Account was closed Oct 2015 as far as i...

Care.com / Receiving unwanted text messages

Mi
Mia Hales on Jan 22, 2017
I cancelled my registration to care.com months ago, and I have just received a text message letting me know about a job opportunity. I do not want to receive anymore messages from care.com or anyone on care.com. Since I tried to sign in to the website and it says that my email is not...

Care.com / Profile

Ju
judielyn diaz on Jan 19, 2017
Im seeking for housekeeping position so i signed up. After i filled out fields i went back to see my profile and instead of housekeeper it says there personal assitant. Ive exhaust all possible re editing I cant remove personal assistant and i dont even know how it got there. I cant edit...

Care.com / Misleading, deceitful

Sc
ScreamingBanshee on Jan 18, 2017
It is my opinion that Care.com is nothing but a scam, suckering people into paying for monthly and upgrade fees with the promise of potential work, or of nurturing caregivers or hardworking housekeepers. Care.com claims that anyone can join for "free" but neither you nor the person you...

Care.com / Membership services.

Ma
Matthew Walden on Jan 14, 2017
Care.com - Case Number: 2016-12-13-8520789. September 6th, 2016 I paid $78 for a 3 month membership. During the following months I garnered many applicants for the nanny position which I posted on the Care.com website. My membership expired briefly while I was in contact with several applicant...

Care.com / Pet sitting

Ju
Julie Anne Opal on Jan 13, 2017
I have used them for years, forget it no more, they want money now to read clients responses and they cannot read mine it's all shaded out, I emailed them now all the sudden you have to pay, clients have expressed their frustration about it to me and they doubled the amount for a...

Care.com / Taking none authorised money from my account

An
Antonia123 on Jan 8, 2017
After subscribing under the one month option I unsubscribed before the month was out this was not actioned. I have gone on your system and done it a number of time you have taken an extra 58 off me two extra payment of £29 without my consent I want it back. You have caused me to end up in...

Care.com / Everything

Ca
Carli MacDonald on Dec 29, 2016
I am blocked and kicked out because I could not pay for a background check thats bull ####. I love care.com and now I hate it because I am not allowed to own an account because of a stupid background check. I need a job and I came to care.com looking for one and care.com really let me...

Care.com / Unauthorized credit card changes and unethical behaviour

Be
BeckyMinn on Dec 29, 2016
I recently found out care.com had signed me up for auto renewals without my expressed consent. I never received any kind of reminder or receipt of any kind of auto renewal and have now paid for a service I never used. I am now trying to seek reimbursement for this amount but it is still...

Care.com / Setting up an account

Si
SierraBrauns on Dec 27, 2016
I have been trying to set up an account for over a month now. Tried different emails, different birth dates and nothing had worked. I keep getting a "unable to make an account for you at this time" message and it's rather frustrating. I am not sure as to why after 2 emails no one ha...

Care.com / Billing practices

Jl
jleggl on Dec 23, 2016
this company is terrible. we were auto billed once for their services. I called to clarify and thought I understood the process. I was wrong. we signed up again, needing to find care for our children. I thought we paid for only 3 months and were done. NO. we were auto billed again, and...

Care.com / Babysitting job

Za
zanio on Dec 18, 2016
My daughter has been with care co. For 3 years. She received a babaysitting job through care.com and worked for this family for 2 years. The children became teenagers and no the family no longer needed her help. She received a 2nd job. Unfortunately the women that she worked for was not...

Care.com / Clients cannot view my application.

Aq
Aquinas on Dec 17, 2016
Prospective clients cannot view my application. Why pay the membership fee? I did not know your website required an additional monthly fee. Very misleading on your part and very disappointing from my viewpoint. I often mentioned to many of my friends and family members that this website...

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