Famous Footwear reviews and complaints 1
View all 99 complaintsFamous Footwear - In store customer service personnel
I was at Famous Footwear located at Union Lake Crossing, Millville NJ on 7/6/23 @ 2:PM. There was a rack of sneakers that had a sign above it "Buy one get second one 1/2 off." I was putting the second box of sneakers in my cart when a Sales Associate came by & abruptly took the sign down. She said the sale was over yesterday. No where on that sign did it have that marked. I put the second box of shoes back on the shelf & went to the counter to pay. There was another Sales Associate there. I told her what occurred. This is what she said to me "that's right the sale was over yesterday & we just now finding the time to take the sign down." I said it's 2 o'clock in the afternoon & that the sale should still apply to me since it wasn't my doing that the sign was still up. The Sales Associate smirked & laughed at me.
A Merchant's displayed price is an offer for sale of the item on the displayed terms which offer is accepted by the customer upon selection of an item offered. Once accepted the terms are fixed & cannot be altered by the Merchant.
Desired outcome: Sale price should have been honored. Reprimand the disrespectful employees that were on that day. They were rude, condescending & a very poor representation of your company. The associate # on my receipt is 323609.
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