Famous Footwear
Reviews and Complaints

This was a great experience! I originally went into the store and located the shoe I wanted to buy but they didn't have my husband's size. The store manager directed me to order online, that it was free shipping and that I would receive the shoes within 5 days. The site was easy to surf and very user friendly. I found the shoes easily, ordered them and actually received them in 2 days!

I was at store 351 the other day, at 555 E Wetmore Road in Tucson. Everyone including the manager was professional, friendly and helpful. The manger explained that one foot was bigger than another whenI asked the question. My sales associate was Angel. He was great helping me find exactly what I wanted. They are lucky to have him as a sales associate. He even helped with training a new sales associate on the register to ring up my sale. I definitely will be shopping a lot at this location.

Another awesome shoe store with great promotions. I have ordered from this site several times and have had no issues-shipping is $4.50. They have a great selection and I always shop by %age off because even some of these selections are cute. Have had absolutely no problems with this retailer. An added plus is that if they don't have the shoe in your size, you can enter your email and they will notify you when they do. They also offer rewards and will send you a coupon for money off when you have reached so many points. Happy shoe hunting!

I'm sorry so many people have had trouble with this company, however, I am not one of them. I ordered 3 pairs of shoes from Penneys and Belk's they were all the same shoes, different colors. Neither store had one of the colors I really wanted, when I happened up on the page of famous footwear. They had exactly what I wanted so I ordered from PayPal. Afterwards I went to reviews and thought I had been cheated from the poor reveiws, but too late.To my shock (after reading some poor reveiws)Famous footwear shoes came in 1st. They were exactly the same/right shoes and they cost less. They were above and beyond what I expected, thank you.

The manager you hired cannot be trusted. She cheated on her husband with a married man (he worked at Coastal Farm and Ranch with her). She was sleeping with multiple colleagues, including the regional manager and bragged about it. Now, she is sleeping with another manager at your Wenatchee store. If you want to trust and have faith in your employees, then you absolutely cannot trust Jessica Lerma at your East Wenatchee Famous Footwear store. Fire Jessica Lerma before she turns your store into the laughing stock of East Wenatchee like she did at Coastal Farm and Ranch. She was told to quit before they fired her. They told her to stop bringing her drama to work. The entire break room talks about her and the damage she did to so many people.

On 7/17/2024 I purchased a pair of sandals at your store location #2398. The sail girl, Clover was very rude. I inquired about the metallic color of the sandals I was purchasing. She was of no help and answered in generic answers that were very standoffish. She would not assist me in determining the color of the shoe. She just referred me to the description on the box and had no further help for me. I wasn’t going to tell how ignorant she sounded. Your management should. I almost felt like declining the purchase, however I liked the shoe. I know I will not shop here again.

I had a simillar experience at the famous footwear in the Gateway Shopping in Frazer, Pennsylvania. I was met outside of the store as I was exiting my vehichle but a white male with dark glasses on. He stared directly at me and even turned around as I entered the store. I was not greeted when I entered but, boy was I followed and watched and the associates stood at the ends of the aisle. One entered and pretended she was shopping another came stared in my face and asked if I needed help. This went on the entire time I shopped. Additionally, there was this obnoxious male intently watching and more than likely recording me while talking very loudly in spanish into his headset. While all this was going on the white woman and children were able to shop without this type of harrasment When I went to the register there was no one to wait on me although a white women followed me to the register and stood in back of me (security). Finally after having a discussion with the male security person one of the associates finally came over to wait on me. The first thing she said was oh so you decided to take the initial two pairs. Another associate had tried to get them from me and take them up front. When I asked another associate while shopping about a particular brand of shoe, even though she was wailting on another customer she was going to escort me back to the shoes against the wall while indicating that they were not on those racks(meaning the clearance rack). I chuckled to myself it's not as if this store coud be classified as a high end shoe store. The implication that a 39.99 dollar shoe was beyond my reach. Well when I finally arrived at the register there was no one to wait on me although there was a security person who had tailed me to the register and stood behind me. While I stood there the associate was talking to the spanish speaking person although at this point his loud obnoxious conversation had finally ended. Well, I was asked if I had a rewards card. I said no not with me. I was than asked for my surname I asked what for I was told so that she could look it up to see if I had any points. This is strange because when I've shopped in Exton or other retailers they ask for your telephone number. She then asked for zip code. Than she asked for my first name again I asked why. She said, that there were five people in that zipcode with the same last name. So, I gave her my first name. Then sh started on my address yelling my full address across the store. I asked her why did she need all that information because I knew that none of the other five people with my last name had my first name. She then instructed me to tap a green button indicating that this was the correct address. All the while the hispanic/latrion person was punching information into his devive with another female standing along side of him making sure he got it all. All of this for a 32.50 purchase needless to say I will not be shopping in famous footwear again. It's no wonder these brick and mortar stores are going under and no wonder there is so much identity theft. Oh, I was not even thanked for the purchase and then another other the workers who was pretending to shop followed me towaard the door so I stopped so he grabbed up a pair of shoes and asked the clerk to put them on hold. He felt foolish so he lowered his head and left the store very quickly. When I said that this ordeal was like tryng to get out of the country or better yet into the country. I was told nastily by the associate that she was only trying to save me some money. I wondered was it her money or my money. By the way after all that I was told that I had not earned enough points for a reward it would be the next time. Whats strange is that the associate at the Exton store told me the same thing the last time I purchased shoes at that store.

The manager, Grace was very rude to me. She asked me to be a rewards member and I said no and she said that it is required for me to check out. She is lying to customers for accounts. This is not okay! She is forcing me to sign up for an account when I said no.

More than that, she was speaking so rudely to her coworkers. I understand she is the manager but there is a proper way to talk to staff. She was even talking down to her. I do not remember her name but a brown girl.

Grace needs to be reprimanded. Her behavior is not okay. I will never shop at Famous Footwear again

Hi, I have been trying to resolve my issue when I first applied for the famously reward card, but I have never received the card at all and I wasn't able to register it online to make any payments, so I had no choice but to close my account down, since I can't make any purchases or payments on it and now I am getting calls demanding for late payments and so I don't think I should pay for late fees if I never got a card in the first place and that was 10 months back. I would like to make the payment for the product I bought and nothing more. I had been trying to resolve this matter, but no one wanted to be able to help, so I gave up and stopped trying to reach someone who could really help me out. I just want to be able to pay for the product I got and just not ever apply for the card again. My credit went to [censored] once I applied for the card and never received it. Any response will be greatly appreciated. Thank you

I tried to log into my Famous Footwear online account today and I'm unable to get past the recent addition of a security challenge from "acquire1.comenity.net Additional security check is required". I know I've probably tried it at least 50 times this morning. Every time I finish the challenge, it pops up again. This is not the only website I need to do this on, so I am very familiar with the process. I called Customer Service and except for sending me a change of password email, which I don't want, they told me I just need to keep doing it. I asked them to please forward my issue to tech support, and I hope they did. I think something is not working, as it will go away after I've completed the challenge and then pop right back up again.

I received a few shipments where shoes where brown in a box and I spoke to an associate and I don’t remember her name but she was the addicted who issue a z6.99 credit for the blow fish sandals they look worn and all the nine shoes except the Nike men’s air max and then I got an order later on the 21 that was the same way. The associate lady I spoke to promised me she she woukd issue every single point back for the whole whole

Order because she felt bad for the way I receive the first order which didn’t Hellen: I would love for you to listen to the call for the first get was don’t one the 21 and when I talked a regular associate she was rude sumo so asked for a manger and got windakk he he basically called me in a liar without saying the words so I need you to listen to the phone called for for today on the 23 there were wmseverak phone calls with him snd he doesn’t let you speak and now I want to return every shipment that comes in. I solved more that a couple thousand dollars in order and I have soooed at your store for years and I have never In countered I anything like this ver. Look yo my account and you will see ireourchased some

Of the shoes and I fanged my mind in other because I was afraid to getting tbrn thst way again. I need some kne to clam ‘em omesd. 661-699-8217z this is serious and I was treated very pourrly embo customer should Eve have with this. When someone is said like it wa in the first conversation with the who was very nice and helpful bu then didn’wolloemthriuth and then for eindak

And dawn Tomtreat me and talk to me the way they did is not very good customer service and should be am working as one. They are representing your storei woukd accept a call back promptly. I did have buy one get one half off shoes except name brands and that also did not reflect on my online orders.

It way too much t to type so I would love the chance to speak to someone who will treat me with respect.

Thank you

Yo, so I gotta say, I'm lovin' these boots I copped from Famous Footwear. They're straight up beautiful, no cap. But let me tell you, the shipping situation was a hot mess. When I placed my order, they said it would take a week to get to me. But it didn't even ship until a few days after I ordered it. And then, when a week passed and my kicks still hadn't arrived, I was gettin' heated. The tracking info online hadn't updated in five whole days, so I hit up customer service to see what was good. They told me to wait another week, which had me feelin' like they were just tryna play me. So I took to Twitter and Insta to air my grievances, and wouldn't you know it, my boots finally showed up three days later. All in all, it took a whole five weeks for me to get my hands on these beauties. But hey, at least they're here now, right?

BACK!

I recently had an experience with Famous Footwear that left me feeling frustrated and disappointed. I had ordered a pair of shoes for my grandson, but to my surprise, the order was canceled. I was instructed to try again, so I did, only to have the order canceled once more. I was at my wit's end, but I decided to give it one more try and called customer service. They placed another order for me and gave me an order number. However, you guessed it, that order was canceled too! To make matters worse, the money for the purchases had already been deducted from my bank account.

It's disheartening to see companies like Famous Footwear, which used to be reputable and have integrity, now letting algorithms run their stores. It seems like they're taking advantage of people and not providing the customer care they used to. I remember shopping at Famous Footwear over 30 years ago when my daughters were little, and it was a great experience. But now, it's just garbage.

If you're looking for a company that provides excellent customer care, I suggest sticking with Nordstrom's, Macy's, or even Kohls. At least with them, you can receive immediate assistance if you have any issues. Famous Footwear, I want my money back!

So, I gotta say, I had a pretty frustrating experience with Famous Footwear. I ordered a pair of White Mountain Women's Harrington Footbed Sandals in black leather on April 16th, but what I received was a pair of White Mountain Women's Harlequin Sandals made of cloth. Not exactly what I was looking for, you know?

So, I reached out to them via email to try and get this sorted out. But let me tell you, it took them weeks to get back to me. I mean, come on, guys! I understand things are a little crazy right now, but that's just not cool.

Anyway, when they finally did respond, they told me I needed to return the sandals they sent me by going to Fed Ex and mailing them back with the return label they provided. Now, here's the thing: I ordered these shoes online because of the stay at home order. I don't really want to go out to a Fed Ex location just to return something that they messed up in the first place.

And get this: they won't even send me the right shoes because they don't do exchanges. Like, seriously? This isn't an exchange. They messed up my order and I'm entitled to the shoes I actually ordered.

Overall, I'm pretty disappointed with my experience with Famous Footwear. I just wanted a pair of sandals, you know? But instead, I got a whole lot of hassle.

I recently visited Famous Footwear's website, famousfootwear.com, in search of some new shoes for the summer. I was pleasantly surprised by the wide variety of shoes they had available on their website. However, I was disappointed to find that none of the shoes I liked were available in my size.

As I was browsing the website, I came across a sign that read, "Cannot find your size, ask an Associate for assistance." I decided to take their advice and reached out to an associate to ask where I could find wide width shoes. To my surprise, the associate asked me if that was a shoe brand. I couldn't believe it! How could someone working in a shoe store not know what wide width shoes are?

I decided to ask the person at the register for help, and she informed me that they only carry wide width shoes in athletic styles. I was so disappointed. Why do they discriminate against people with wide feet? It's not something we can control. Don't we deserve to have access to suitable shoes just like everyone else?

I was frustrated and upset, but I still wanted to purchase a few pairs of shoes for myself. I ended up finding a couple of pairs that fit me well, but the experience left a bad taste in my mouth. I hope that Famous Footwear will work to be more inclusive in the future and provide a wider range of sizes and styles for all of their customers.

I recently made an online purchase at Famous Footwear for a pair of Nike sneakers that were sold out in stores. I placed my order on June 20, 2020 and eagerly awaited their arrival. However, when they finally arrived after a week or so, I was disappointed to find that they were not as described. The color was off and they were too big for me.

I decided to return the sneakers via USPS with tracking and a receipt. However, my package seemed to have gone around and around to several post offices and cities. I was frustrated and tried to contact customer service multiple times, but was put on hold for over an hour and then disconnected. I even sent an email, but was informed that it would take 16-21 days for them to respond. This is unacceptable!

It has been over four months now and I still haven't received my refund. I am starting to lose hope that I will ever see it. This experience has left a bad taste in my mouth and I don't think I will be shopping with Famous Footwear in the future. Their lack of professionalism and poor customer service is a major turn off.

I understand that we are all dealing with the "new normal" brought on by COVID-19, but I find it hard to believe that no customer service representative can respond to emails from home. It's frustrating to see a company that doesn't seem to care about their customers.

I gotta say, I'm pretty disappointed with Famous Footwear. I ordered two pairs of shoes online and only one arrived last week. I wore it to work and then out in some light snow, but the color on the shoe ran off onto the other shoe. I mean, come on! That's not supposed to happen. So I called up customer service to see if I could exchange it, and let me tell you, it was not a pleasant experience. The lady on the phone told me I had to mail it back to their corporate office at my own expense and then repurchase the shoe. What kind of nonsense is that? I asked her why I should have to pay for shipping when it's clearly a defect in the shoe, and she just kept repeating that it was their policy. I mean, seriously? The cost of shipping and a box to return it is almost as much as the shoe itself! I'm not about to waste my money like that.

Honestly, I don't think I'll ever buy anything from Famous Footwear again. They've lost a customer for life, and I'll be sure to tell everyone I know not to shop there either. It's just not worth the hassle.

I recently made a purchase on Famous Footwear's website for a pair of shoes. I was excited to receive them and paid extra for 2nd day air shipping. However, after 2 days passed, I still hadn't received my shoes. I waited another day and still no shoes. I decided to call customer service to see what was going on. They informed me that my shoes were accidentally shipped with the lowest priority through FedEx. I was disappointed but at least they offered to refund my shipping cost.

I then called FedEx to see when I could expect my package. To my surprise, they informed me that they couldn't deliver to my PO BOX. I asked if they could change the address to my home, but they said I needed to contact Famous Footwear to pay $18 to change the shipping label. I called Famous Footwear and explained the situation. However, they told me that they were not going to call FedEx to change the label and that I would have to wait an additional 10 days to receive my shoes.

I was frustrated and confused by the lack of customer service. The lady I spoke with even told me that they had refunded my shipping cost, but I never received it. She then suggested that I order a new pair of shoes and pay for them if I wanted them sooner. I couldn't believe it and was left feeling angry and disappointed.

Overall, my experience with Famous Footwear was not a positive one. The lack of communication and willingness to help was disappointing. I hope they can improve their customer service in the future.

I recently made an order on July 16th on famousfootwear.com. As soon as I placed the order, the money was taken from my account. However, I changed my mind about the shoes and decided to cancel the order. When I called customer service, they told me that they couldn't do anything for me once the order was processed. I was surprised because I hadn't even received a confirmation email yet. They said they would send one now, but I found it a bit shady.

Since I couldn't cancel the order, I decided to wait for it to arrive. However, it has been over a week, and I still haven't received any email confirming that my order has been processed. I tried to find the phone number for customer service, but I couldn't access the website. I am extremely disappointed with the service I received from famousfootwear.com, and I will never order from them again.

I highly recommend that you don't waste your time and money on this website. It's unfair that some sites get away with taking people's hard-earned money without providing the service they promised. I am so frustrated that I am considering taking legal action against famousfootwear.com. I won't let this slide, and I will do everything in my power to get this issue resolved.

In conclusion, I had a terrible experience with famousfootwear.com. I wouldn't recommend this website to anyone, and I urge you to be cautious when making purchases online. It's important to do your research and read reviews before making any purchases. Don't make the same mistake I did and waste your time and money on a website that doesn't care about its customers.

I recently made a purchase on Famous Footwear's website right before the Black Friday sale. They took the money out of my account, but I didn't receive any shipment confirmation. I checked my order status on their website, but it said to wait 24 hours for an update. After a week, I received an email saying that my refund had been processed. I was confused and disappointed, so I decided to call their customer service to see what happened.

To my surprise, the customer service representative was extremely rude. He told me that they sold me shoes that they didn't have in stock. I was frustrated because I missed out on other Black Friday and Cyber Monday sales from different stores because I thought I already had shoes. When I expressed my disappointment, the representative only offered me a 15% discount to buy another pair of shoes.

I asked if I could get a different color of the same shoe for the same price, but he told me that he could only offer the 15% discount. The color I ordered was cheaper for some reason, but he didn't seem to care. To make matters worse, he hung up on me! I was disappointed and unhappy with the way I was treated, so I decided not to purchase anything else from Famous Footwear.

It's a shame because I've heard good things about their products, but their customer service needs improvement. I hope they take this feedback seriously and work on providing better service to their customers.