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Family Dollar
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Family Dollar
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1910 complaints
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K
1:41 pm

Family Dollar - customer service - unfriendly and rude

I visited the new Family Dollar, store #11934, in Rutland, Ohio (it's listed as being in Middleport, Ohio) yesterday, Dec. 13 at approximately 3:30pm. I entered and was NOT greeted, while looking at the cards an individual came up beside me and pushed my cart into the card display case after brushing up against me. I turned and saw that is was an employee of Family Dollar. Tall young man with glasses. Apparently he needed to get to his cell phone to make a call but did not have the courtesy of saying excuse me or even acknowledge that I was there. No one asked if they could help me as I was looking thru the aisles, when I went to check out I was, TOLD not asked, to get in the line across from the register I had been standing at of which did NOT have a sign indicating that register was closed. And lastly, as I left, the manager was bringing in carts from outside and I held the door open for her and did NOT get a thank you, a smile or an acknowledgement of any sort. Everything Family Dollar states about what their customer service should be was NOT followed or honored by these employees. This store will not last very long if the employees treat the customers in the fashion. If I ever stop in there again I will most definitely verbalize my discontent to the manager on duty if I am treated in this fashion again.

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T
12:53 pm

Family Dollar - bad customer service

Family Dollar Stores, Inc.​​​​​​​
Store #04647
1450 BooneHill Road
Summerville, SC 843-873-0160
AUTH# 755297 SEQUENCE NO: 649701
Mode Issue TC - 6051DB76675BC460

To Whom It May Concern:

My name is Travis Holmes and I am a local customer who shops at your convenient store most of the time. I am writing because I am very concerned about how I was treated in one of your stores simply because I wore a backpack inside.

On December 13, 2017 approximately between 9:30 am and 9:54 am, as I was shopping in your BooneHill Rd, Summerville, SC location, I was approached by one of the cashiers in the store. She indicated to me that I was not allowed in the store with a backpack to which I replied, "I have my wallet and other personal belongings in my backpack." My small backpack measures: 7.23" high and 3.04" wide. The cashier approached me without saying, "hi" or "excuse me, " to get my attention in a proper manner. Then, she indicated that this is store policy, which I indicated that I was not aware of this, because I shopped at several Family Dollar stores and this is the first time hearing this for me. I stated to her, "I am not going to steal items out of a dollar store, because it is not worth going to jail over a dollar." She replied, "I know that right and you can keep your backpack on, because I trust you."

I am still shocked and frankly disappointed that I was questioned in such a manner, me being a black male, with a coat on [it is cold today], and wearing a Ralph Lauren Polo backpack. It seems to me that I was approached because of those reasons and not because of a store policy.

However, I am still appalled and very confused about the approach of the store clerk and this nonsensical store "policy." When I approached the cashier who is the same person who rang me up and approached me in the store on one of the isles, I asked her about why I was approached? Was I approached because I was black? I know that black people, to some, always look suspicious. Why was I approached in such a manner? She indicated again that this is store policy and has been the store's policy for a long time.

Then, I asked her if this policy applies to ladies who walk in the store with a purse, because a purse can be a backpack and you are able to pack things in a purse. The other cashier indicated that this only applies to those who are wearing a backpack and not a purse, which still does not make sense to me as a customer and reasonable thinker. At this time, the other cashier indicated that her store manage does not wear a backpack in the store as well, because this is store policy. Frankly, I don't care about the store manager not wearing a backpack, because the store manager is not a customer and as a customer-I am thinking about not going back into a Family Dollar Store and posting this on Facebook and YouTube to make my family, friends, and those who are darker or brown complexion to be aware of being questioned - if you are male, black, and have a backpack on your shoulder.

In conclusion, my questions/concerns are: 1) If this is a store policy, there should be signs posted indicating this policy in all of the stores, 2) Customer service is poor based on the way I was questioned, and 3) It is a discriminating practice concerning the possession of a backpack considering the fact that women are allowed to shop with purses as well as large diaper bags and strollers.

Please address this issue, because this is alarming and distasteful to say at least.

Travis Holmes
[email protected]
803-236-0516

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K
3:15 pm

Family Dollar - customer services

The services of the workers are rude before I could get in the door good the cashier worker had said to leave the backpack at the checkout. (okay, they already have an electronic system that welcomes you then tell you the have a Sullivan camera.so common sense I was walking in to place the backpack on the counter anyway, the cashier rudely say you need to but backpack here! I" I replied, can I come in the door first I know what to do." I Was not coming here to take nothing I am here to buy " she was its policy. no matter how you feel. I don't like this store and I make sure that every customer will be aware how poorly and how sad this store treat ppl

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A
12:29 pm

Family Dollar - older women discrimination in workplace and as customers

I spend thousands yearly at our local FD, which used to be a friendly place for both clerks and customers. We have a new manager in her 20's who shoves all the late shifts onto her older workers. As a loyal and friendly customer she follows me up and down every isle while I shop as though I am a criminal. I've never stolen a thing in my life and have 3 federally approved background checks to prove it. She won't even let me interact with other customers, she follows me there and asks them after we've spoken "you okay?" as though I had assaulted them rather than said "good afternoon!" I've had it with her rude and discriminatory behavior and now travel an extra 20 miles to another store to get away from her. She thinks she's hot stuff, but she's poisoning our small town with her age and gender biased attitude. Someone in FD put this witch on probation!

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C
4:07 pm

Family Dollar - crystal sitzais, store no.576

i am very bothered to have to inform you in such a manner, but due to the severity of the matter, truly feel that it should be addressed immediately, the store in reference, has encountered a great deal of metal stress due to team effort as well as a lack of management skills or leadership, as a valued customer these are a few of the issues that i would very much appreciate your undivided attention that has shown lacking in Ms.Crystal Sitzais, before we loose another valued employee, as for now scheduling is as to my attention is only in her best interest, the environment has been bought to my attention as well as to being very cold atmosphere which has been bought to her attention as well but has yielded no results, the staff at this store seem to love their jobs but a lack of scheduling has has caused some family hardships, as a retired community leader and planning board member would very much appreciate your addressing the matter and hoping each of you happy holidays, and a prosperous New Year.

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T
2:40 pm

Family Dollar - sales clerk named dawn

The rudest person I have Ever incounted And I lived in New York for 11yrs. I wanted to pay for my purchase with a 20$ bill. I was told by Dawn I had to make a purchase of 5$ or more. I asked where is that regulation posted. She stated she made it. I said that I come to this store all the time and this is never a rule. She stated she made it her rule. I told her I would be contacting the corporate office. Really cashier can make store policy at will?

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B
1:32 pm

Family Dollar - customer service complaint

I went to family dollar at 1201 w. Historic Mitchell St. Store number 11816 12/11/17 at 8: 40 am. I had a few items to return. They were purchased at a few other stores. If I am returning something I always put a dit next to the item. First the manager said I couldnt return anything because I exchanged them already. I only exchanged 2 things one time. Had all receipts. Then she said I had to go back to where I bought them. So I said no u can return them at any store. She got loud and said I know the policy. so I said ill call corporate. She said I dont care call them. So I googled store policy. Said it can be returned anywhere. So I went back in the store. There were 2 customers at the counter she was very loud telling the other employee about me and what had just transpired. I said yes shes talking about me. She said your right I am. So the guy asked me to show my items. He returned the 2 prs of pants that I had exchanged once.in between I called your store # 10580. Asked manager there about return policy. I told her what he said but she still argued with me. So the guy that returned the pants for me said he could not return the toys because they were buy one get one half off. And it was showing full price when he scanned it. So again then I had to go to another store. # 06293. They returned all the rest of the items. Now, something needs to be done with this snotty manager at store # 11816. I am elderly and disabled. Tjis was very hard for me as I do not get around very easily. I am contacting the news media also. This is not the first time she has been rude to a customer. Another time she was rude to myself and another customer. I spend alot of money in the Family dollar stores. Just in 2 days alone 11/29 and 11/30 I spent 74.00. Not to mention all the other trips I make there and the money spent there. My name is Ruth Boncher 1512 west mitchell st. Milwaukee, wisconsin 53204. Phone number is 414-514-7186. Thank you. your prompt attention is greatly appreciated.

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A
12:28 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today I visited a store to buy dog food. When I arrived in the pet aisle I observed a bag of pedigree dog food on sale for 6.95, when I asked the manager was this the price he said no it's 11$ (eleven dollars) and pointed to a price tag atleast 5 inches away that read 11$ however the price tag was under a different brand of dog food, so I told him that it...

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L
12:29 pm
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December 9th Manager Regina Robinson caught a young lady shoplifting. Rather than call the law she called the girls mother. This lady was old enuff to be arrested for shoplifting sweat pants. Her name is Amber her mother is Tracing Wyer a good friend of Regina Shortly after Regina becoming manager. She came to me and said cameras didn't work. Wednedsay...

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N
8:10 pm

Family Dollar - early close

I arrived at the family dollar located on Germantown Avenue at 8:54 there was someone at the door stating they were close, Im upset because if I knew they locked the doors early I would have stayed home! Is this acceptable? i asked the guy who was at the door is this something you guys are allowed to do he told me yes! If family dollars are allowed to close the door before the actual time it say on the website and on the door then this is something customers need to be warned about!

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1 comment
P
Dec 10, 2017 2:38 am
Verified customer This comment was posted by a verified customer. Learn more

While they should not have closed until their advertised time, it is rather rude to show up to the store so close to closing time. Did you ask them why they were closing early? They may have been short-staffed or had an unexpected issue that prevented them from assisting customer.

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T
5:17 pm
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar - employee

I went today to the family dollar to buy some Christmas items and on my way to the checkout an female worker working there was telling a fellow male worker to cancel a man's purchase. Which would've been fine except that she went on to bad talk the costumer and make assumptions based on how he was dressed. She said and I quote, "He has a hole in his pocket so he could've lost it. He didn't even check to see who was behind him." She even yelled at the man when he returned from his house which was next door saying, "If you walk out that door I will not save anything!" When the man in front of us has also walked out the door without a word and she still had us wait until he returned. The man she yelled at told her why he was leaving and politely asked her if she could hold his items. Please check your workers at the store location #6732. This isn't my first time seeing that employee do this. She wasn't even paying attention to us while we were being checked out because she was too busy badmouthing the man. This happened at 5:30 pm 12/09/17.

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1 comment
P
Dec 10, 2017 1:29 am
Verified customer This comment was posted by a verified customer. Learn more

Unfortunately since you were not a direct participant in the entire situation, you may not have the full details of what happened. That being said, you can still consider calling the store or corporate office to provide your feedback since you have seen similar behavior in the past.

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T
8:00 pm

Family Dollar - in store experience

Hi I was shopping inside family dollar on hwy 82 in Greenville Mississippi 38701 idk the store number but i was in line and the cashier a light skin girl with purple reddish looking hair got into a verbal argument with a customer and started to throw items from behind the counter at her as she was waiting the store and one of the items hit me in my arm but i left I dint make a deal of it until I get home and so happen to see this same female that works at family dollar making long status on Facebook about what she would do to the customer i know being on a phone is against policy maybe that's why i have to wait so long to get ringed up at this location ill just shop with dollar General if employees who throws items at a customer and hit a bystander dont care for my safety i don't have to shop their it might be a shooting next time the time I was in the store was around December 8th 630pm

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S
3:01 pm
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Featured review
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I purchased this set today, the box never looked tampered with . I was just taking it out of box to wash and noticed only 2 bowls and one was cracked. Cracked plate as well. It was supposed to have 4 of each . very disappointed . I pay $15 for broken dishes. Is their anyway I can get a new set in black? I purchased this from family dollar in bay City MI.

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D
11:51 pm
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I have been a customer of this store for 15 + years I shopped in this store 2 to 4 days weekly Recently I went to the store to purchase a few things as I was going through the checkout line putting my items on counter and cashier was checking me out getting ready to pay a woman who was behind me in line bends down as if picking something up stands back up...

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9:49 pm
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On Dec.7, 2010 I went to store#11811 at 6222Winchester Rd I bought two net 10 phone cards a $50.00 and a $25.00. The air time pin# worked on the $50.00, but the $25.00 said the pin# is invalid. I keyed it in several times and it said the same thing. I went back to the store and the manager said there is nothing she can do. I went back to the store the same...

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J
2:17 pm

Family Dollar - getting cheated out my money

Checked out with3 items that came up to $4.25, I gave the cashier $20.00 he gave me .75 change and no receipt, I asked him where's my other change and my receipt, he stated I only gave him $5.00, I called the other cashier to come help me she was checking in the chip truck, I told her what the problem was she had him to recount the drawer, the first time he messed up the count so she had him to count it again she stated that the head Manager would be in at 4:00 PM and would check the camera. It was the Family Dollar store in Ferriday La. The store # is 00664.I will return to the store at 4:00pm when Manager comes in. Thank you Johnny Jordan phone # 3187574523

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H
11:33 am
Verified customer This complaint was posted by a verified customer. Learn more
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I was at the store 04883 today at 1130 and I was buying some cigarettes and I was waiting on Randy to come to the customer service desk and ring my coupon up and I had earphones in my head and I was being loud he said told me to come down and put his hand up like he was my father that is totally unacceptable when I'm spending my money at your store every...

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M
6:43 pm

Family Dollar - bad customer service

There's a worker names Lisa out in uvalde tx family doller store she is very rud to the customers and always looks hung over and try asking for help and she just screams to us were the products are at and could not find it so we left this been happening alot every time she working we don't go to that store I got other family members same thing been happening

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Update by Mandy cano
Dec 05, 2017 6:46 pm

Very rude customer service uvalde family doller store women name Lisa has a very ugly additude towards customers very unsatisfied with the situation

Update by Mandy cano
Dec 05, 2017 6:44 pm

Bad customer service in uvalde family doller worker name Lisa very rude to all the people who walks in very bad additude and always looks hung over or on drugs not sure but need to get look at cause lots of people have not returned cause of her additude

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J
4:33 pm
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar - employee

I went to Family Dollar on Thanksgiving Day.
A woman named Mary waited on me. She was rude and obnoxious! I go in this store a lot, and have never been treated so badly. I asked very nicely to get lease out my items in a bag, she snickered. So I placed them myself. Then my card for some reason didn't work, so she snickered again! I told her how sorry I was, that I had washed the card, but would go to my car and return with another.
When I ran back in the store, there were a few people behind me. I apologized to them and then I turned the use my card. The woman looked at me and then reached over my head and started waiting on the people behind me!
She did that to be hateful! She started talking out loud and saying, there ain't gonna be none of dat today. I was appalled! I asked her why she didn't either let me run my card, or check them out while waiting the 15 seconds it took me to go to my car? She laughed and snickered again. And said, you didn't expect me to let those people wait. I said, no, but you waited until I got back and went to use my card before you said or did anything.
Mind you, she is arguing with me! So I moved my stuff to the next counter, she followed me!😳 She kept on harassing me.
She kept talking loud, sipping on her Sonic drink, and she wasn't well kept. I found her very unprofessional and irate! I answered her back saying, you just need to leave me alone, but she chose to keep on talking. Rude, loud and obnoxious! When I got to the other register the you lady, Kimberly was very nice.
And I usually go to Kimberly, but her line was full she I went to the other line, boy do I regret that! I'm not sure how you handle your people, but she needs to be reprimanded.
This location is in Church Point, La. 70525
I have quit going to Family Dollar before, because of the rudeness of the workers, but this is beyond rude, this was harassment.
In my opinion this was the rudest and Family Dollar employee has ever been. Let me say that At the same Location, Kimberly is a Joy!
I'll never go back until you all address this issue. I have a lot of family that feel bad he same. You may contact me if you wish.
337-354-3703 There is no use in contacting the store manager, they don't deal with these issues. That's why I'm writing you!

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T
3:32 pm
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar - the outside of the store

I go to Family Dollar very often. I love the great deal especially the cards. But the outside is filthy. The glass is so gross and dirty. Cobwebs everywhere. Garbage, cigarette butts etc. I want to say something but know the employees living in a small community. But someone has to clean up the front. Bad first impressions. Thank you.i worked at Kinney Drugs for years. There was a company that came and clean the windows. Plus we had to sweep the front entry area. Anyway. I hope they clean it up soon.

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+1 866 377 6420
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