Fairfield Inn and Suitescall in reservation

K Sep 06, 2018

I book the Fairfield in Monaca, PA regularly for traveling employees. Today, I called 8 times. Of those 8 times, I spoke with someone twice. I was put through to "reservations" where I sat on hold for a combined time of one hour and 23 minutes. The two times I managed to speak with someone, the line was disconnected before the reservation could be completed. We have a corporate account with a corporate rate so, to my knowledge, I am unable to simply book online. Thankfully there was vacancy so my guys were able to walk in and get rooms but given I had called 8 times in a 6 hour period, it's safe to say the level of uncertainty was rather high given these guys are several hours from home. I have never had this issue before so I don't know if there is a new system in place or what? Please look into this and correct it. Thank you.

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