Menu
Write a review
File a complaint
Facebook Customer Service Phone, Email, Contacts

Facebook
Reviews and Complaints

www.facebook.com

Learn how the rating is calculated

1.4 15 Reviews 1417 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook Complaints 1417

ComplaintsBoard
W
1:02 pm EST

Facebook To receive grant money

Thanks bought 2 visa vanilla 1010.25 of Facebook Gerald Robyin 1012,25 to get grant money 50,000 and pay for the 2 visa gift card July 14, 2023 card number [protected] and [protected] and as speak not only been bank then called Aiken county Sheriff to report and yes im disabled but do what can try help my self that money had saved was for rainy day are someone need food I try to do what best to help ive defiantly did what good Lord has ask for me for what had saved im just wanting my money anything that could be done to help like said have disabilty thanks Daryl Key Thanks again!

Claimed loss: 1012,25

Desired outcome: 50,000

Read full review of Facebook
Hide full review
ComplaintsBoard
C
8:02 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook I just had a number of posts removed without explanation

My name is Cleophas Davis, About 7:20 pm today, 15 November 2023, I noticed a number of my posts were removed without explanation. Facebook usually will explain why they removed certain posts but I received none. Can anyone hack into Facebook and delete posts in someone's page? This has never happened that I can think of. So my first thought is Facebook censured me but not in the customary way. So could someone look in to this. If Facebook didn't do it then someone has found a way to hack into it. I notice some of my words being changed to to change the meaning if what I was saying. That too has never happened. So please look into it.

Desired outcome: I want my posts returned back to my page.

Read full review of Facebook
Hide full review
ComplaintsBoard
N
6:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My account was hacked

My account was hacked by someone logging in from Ibadan Nigeria. Facebook has a security policy that claims it protects you and others on for safety. Well not it my case all of my personal information was changed. I no longer can access the account and to make things worse I’m being solicited as a sex worker. They had sent nude pics of me to several men promising sex for cash and asking other people for money. Facebook has not responded by email and when I report my nude pics their response was they did not detect any violation. I have submitted my government issued ID to gain access to the account and was still denied. It’s so bad I had to go file a police report to get a detective to investigate and help me. I will definitely never use any Meta products ever again in my life after this situation!

Read full review of Facebook
Hide full review
ComplaintsBoard
T
3:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook page

Hi my name is Tereah Henderson

my page was hacked last Winter

and now i can reset my password for my page lyrical capo

also when someone looks me up

they are met with a message that says this page is associated with drugs.

im looking to fix these issues and reset my password

i am seeking helo from customer service so that i can reset my page

[protected]@gmail.com

lyrical capo

thank you

Desired outcome: Reset my pages password lyrical capo

Read full review of Facebook
Hide full review
ComplaintsBoard
S
9:12 am EDT

Facebook Hacked facebook account

Good day!

My account is hacked on facebook

Nnamdi henry ifeanyi

With phone number [protected]

I tried to log in on 28th october being my birthday and but noticed that my account email: [protected]@yahoo.com is no longer existing, my recovering mail was also changed and my date of birth changed from 28 october to 11 may. I am willing to provide any document to prove ownership of the account.

I can be reached through [protected]@yahoo.com or [protected]

Claimed loss: Ownership of my Facebook profile account NNAMDI HENRY IFEANYI

Desired outcome: Suspension of the account and initialization of Ownership verification process

Read full review of Facebook
Hide full review
ComplaintsBoard
J
7:08 am EDT

Facebook Facebook uk

I'm a Facebook member and have logged a complaint on few occasions. The most concerning problems I currently have is that I have trouble logging in or changing my password. I'm advised by Facebook page that my password is invalid and in trying to correct the issue my options language is altered to Polish and what seems to be someone else's account. I have had this issue and alerted Facebook to the issues I have had no reply, no solution or instructed to follow procedures which are in Polish. I am concerned about my privacy and safety and very disappointed with Facebooks failure to respond to me personally and resolve my concerns with appropriate action.

Claimed loss: N/A

Desired outcome: Safety and security

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
4:39 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Wifi Modem PH

Date: October 29, 2023

Time: 4:28 pm

There is an advertisement selling LTE Modem ( buy 1 take 1 ) worth Php. pesos 799.00. But when I received a call from FAST EXPRESS Courier, the package was fully sealed. After paying the said amount when I opened it, inside the package was a microphone stand.

Please understand I'm a Person with a Disability and that amount was saved just to avail that product.

It was clear they using your good company in doing scam activities. Hope your company will act on this scam activity.

Claimed loss: Philippine pesos 799

Desired outcome: Stop all scam advertisements to victimize innocent facebook users.

Read full review of Facebook
Hide full review
ComplaintsBoard
H
10:29 pm EDT

Facebook business.facebook.com/hekimasplace.myshopify.com

I had several facebook accounts, two with business, one personal you closed them all saying I had allowed a unknown person to join my business which is a false statement. I would like my accounts restored because they were part of a business I was developing. hekimasplace llc that was established legally and posted legally. I do not believe there was ever a connection between my accounts and this doung and if so why not close that persons account and not destroy my business. I have requested a call and sent you incorporation paperwork Please reinstate my account betty grantanderson, the name is not fake its my name and hekimasplace.myshopfy.com and hekimasplace LLC were my digital property and I would like to continue to persue my business. place give me the respect of calling me and presenting me with evidence to justify your closing my acct. I do not fit the criteria of someone whose facebook acct should be closed.

Desired outcome: restore my acct with new passwords immediately within the next 24 hours.

Read full review of Facebook
Hide full review
ComplaintsBoard
R
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Westies For Sale

I tried to purchase a Website from a company in Fort Frances, Canada. The price was 600. I have now paid with extra fees 1250 with no dog in sight. The guy keeps texting me trying to negotiate more money for services. First it was shots and no it is AKC stamps. They are trying to get another 500.00 from this. The owner of the Westie service is Arabic and has added so much more onto this account. They gave me numbers of other clients who successfully got their dog. He was suppose to drive the dog from Canada to me this last week. I finally told him I no longer had any money. This is definitely a scam. He uses World Logistic Express as an agency that keeps the dog until it is released. Many of the current pictures are from his deck and not in an office or holding cell.

Read full review of Facebook
Hide full review
ComplaintsBoard
D
7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook change primary email address

I shouldn't have to pay a company to help change my primary email account address. That is what is happening, or I have to create a new account and lose all my info. It started 10/19/23 -10/23/23 it keeps asking for the password to [protected]@triad.rr.com after I changed the email address to [protected]@gmail.com. People should up I didn't know.

Desired outcome: change my primary email account to [protected]@gmail.com on all my accounts because I know longer use [protected]@triad.rr.com with Spectrum and I use Lumos internet.

Read full review of Facebook
Hide full review
ComplaintsBoard
G
3:59 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Someone changed my fb game account and they are using - reg.

Dear Sir,

My Name Is Nikil Gowtham and my FB account is https://www.facebook.com/nikil.sundaresan?mibextid=ZbWKwL

this is my FB Game Account that account have nearly Rs.2500/- .19.10.2023 one person Hanged my Account that person Name NItin Pandey They will use my account. Please Return to my account me.

My Phone No, [protected]

Thanking you,

Yours faithfully,

Read full review of Facebook
Hide full review
ComplaintsBoard
J
11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook For facebook to reinstall my account and allow me access to it.

My account was disabled for reasons unknown..they said that my linked account on Instagram which wasn't even my account violated their terms. There is no way I can get my account back because I can't even log in. I tried downloading all my info and I can't..Something went wrong. The account that was supposedly mine and linked to facebook was called thaiantoan which isn't even mine. My Instagram account is studio_teodoro...and that was linked to my facebook account.

My fb account name is Janina O. Teodoro.

I think this was a mistake! Please help me!

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
K
10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook "Koltyn Watts" facebook page

My name is Koltyn Watts. I have had this page for quite sometime. Following me back and forth from New York state and New York City/Brooklyn/Yonkers. As of this morning my page has been hacked. They have gained full access with their own email address and phone number.

I have tried changing my password. but it is asking to send a code to my email address or phone number. No code ever came to my phone number and it shows partial email address it will be sending a code to. This is not mine. My email address was/IS [protected]@gmail.com. This person has changed both my email address and my phone number.

Now, this all started with a private message I received via Facebook this morning from who I thought was a friend of mine, also advising he got a new phone. I have tried calling this number, but get no answer. I have just texted it asking them to release my Facebook page, to which they replied "You have to pay me."

I am attaching my Drivers License to prove who I am. You can see I am the person in the profile photos.

I assume the number now linked to my account and my hacker is

[protected]. Which is an Oklahoma area code. I currently live in Lynwood, IL, South suburbs of Chicago. My phone number is [protected]. This is a Brooklyn, NY. where I lived up until 5 years ago when I returned to my hometown of Illinois.

Desired outcome: Gain back my Facebook page

Read full review of Facebook
Hide full review
ComplaintsBoard
C
8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Payouts

Facebook Marketplace is giving refunds on orders that there was not a problem with. Orders that were paid for, shipped and received with no problems.

User: Carol Lowery/carol.lowery.984

lowery2007@cox.net

291254963602595 Refunded Sept 1. 2023

1306361413399159 Refunded Sept 1, 2023

332676582525254 Refunded Sept. 1, 2023

1719234721823493 Refunded Sept. 1, 2023

746010466766356 Refunded Feb. 11, 2023

2033851650143394 Refunded Dec 14, 2022

and more

Desired outcome: Receive payouts

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
S
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook No customer service to help resolve a hacked and disabled account

My personal FB account (Shaun McQuitty, [protected]@gmail.com, phone number [protected]) was hacked and subsequently FB permanentely disabled my account for violations I did not commit.

The same day my personal account was hacked my linked payments for advertising were charged (see above). I had to close some accounts and have worked with my fraud department) Paypal did not want to give my money back because I have done business with Meta for years. so they said it wasnt fraud. But I just raised my billing threshold from $60.00 USD to $100 USD. I have never paid Meta more than $100 at a time in the past 10 years I have paid for marketing.

Since my personal account has been hacked and it was linked to 3 of my business pages I can no longer access those pages. The hackers have gotten into my FB business account and changed my profile picture to say I had a HUGE SALE going on. I have not changed my business profile (which is of my and my daughter Clover) in about 4 years. The hackers now have access to thousands of my customers. I have lost all of my customers information and communications. facebook.com/paintedclovers

page ID# [protected]

I have another business page that I run ads on as well and its facebook.com/paintedcloversvintagemarket

page ID# [protected]

combined these pages have over 20k followers. I have paid Meta over $50,000.00 in marketing since opening my businesses. I have lost total control of my livelihood

Can a human please contact me, review my personal FB page that has been disabled and see that I have been hacked and they have taken away almost everything I have built in the past 10 years. Please help me

email...

[protected]@gmail.com

phone

[protected]

please help

Desired outcome: to get my disabled account activated so that I can access all of my business accounts.

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
J
J
John Churchill
West Wareham, US
Send a message
Nov 03, 2023 4:08 pm EDT

Did they respond to you. Same thing just happened to me. The fact that they do not have customer service is so frustrating.

ComplaintsBoard
F
4:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook app

Kathy Scally Abrignani - Facebook profile has been hacked - never had a problem like this before

My email is [protected]@comcast.net - my telephone number is [protected] - I have a new iPhone 14 Pro Max and live in Clinton Township, Michigan

Facebook confirmed I was hacked but I am unable to secure my account and have tried everything but want to get back in

I am unable to use the mobile phone number text to get a code, email or anything - all passwords have been changed even the old ones don't work - I was able to get back in last night and the hacker gets right back in -

I have sent screen shots of the ip address - iphone 15 that hacked me and it says Brazil - would like to get back in as it has been 3 days now.

Desired outcome: Just to get back in - because I cannot reach Facebook at all - I would appreciate a response or to fix my account as soon as possible

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
I
2:17 pm EDT

Facebook there are many sites from China being per trade as legitimate sites like QVC and Orthopedic shoes clothings stores etc,

they put up orthepic shoes and sketcher shoes and rip us off. How come these people can put up these fraudulant sites but I cannot put my link to my direct sales company website? That is a legal udiness and not scammers but these people can get away with ripping people off. I orderd a pair of shoes never got them . i ordered pants and got a shirt the size of a child and not pants as adverti sed. There are many of these fraudulent posts that are made to look ligit and they are not. how do I get my money back I don't because when they sent this shirt it came in a usps bag with not return address or paper inside to show where it came from. I totally got taken.

Read full review of Facebook
Hide full review
ComplaintsBoard
K
8:20 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Full restoration of my account and photos

My Facebook page has been hacked! No one will respond! Someone is texting under my name asking for money! I do no need it! I want my account to be restored immediately! You have already suspended one account I have tried to set up! Please call [protected], or [protected]@gmail.com ASAP!

Started when a friend by the name of Steve Campbell texted me to send my phone #. To make sure it was him I called him on video messanger to make sure it was in fact him. Got a video of him but phone hung up. They texted back that they needed to get into their messenger! They got into my friends list, and have contacted everyone… wanting money!

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
B
B
blcs716
Clendenin, US
Send a message
Oct 31, 2023 12:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same thing happened to mine on 10/11/2022. Not one reply to the numerous help center for and emails.

ComplaintsBoard
M
4:29 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Close down original page (wearing papa hat)

I have had a Facebook page for many years under my name of Michael Phillips. The photo of me is one wearing a baseball cap in blue with the word "Papa" on it. It was recently hacked and the password changed. I have now set up a new page with a similar photo but hatless. I want to cancel/delete/block the original page but having tried all your suggestions am unable to do so.

HELP!

Read full review of Facebook
Hide full review
ComplaintsBoard
P
5:28 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook There is an outstanding amount on my account that should not be there

I've noticed there's an unresolved balance of $816 on my account for advertisements that were run after the sale of my previous business. As I've been unable to reach a representative to discuss this matter, I'm finding it increasingly difficult to resolve this issue. Could you please review my account and remove the outstanding charge? I have a new venture that I'd like to promote, but I'm hesitant to proceed with this lingering balance from 2016, the year I sold the previous business.

And here's a version that omits the specific amount of $816:

I have a lingering balance on my account for advertising expenses that were incurred after I had already sold my previous business. Despite numerous attempts, I haven't been able to get in touch with anyone to resolve this issue. Could you please review the circumstances and clear my account? I'm planning on advertising for a new business venture and would like to proceed without any outstanding issues from my previous one, which was sold in 2016.

Desired outcome: Under limitation laws, I request removal of the $816 balance from my account, accrued post-2016 business sale. It's unresolved and hinders my new business advertising plans. Please clear this amount.

Read full review of Facebook
Hide full review

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Live Video on Facebook was posted on Jun 26, 2025. The latest complaint Facebook log in process was resolved on Mar 23, 2025. Facebook has an average consumer rating of 1 stars from 1432 reviews. Facebook has resolved 134 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 84 84 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 178 178 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  6. View all Facebook contacts
Facebook Category
Facebook is ranked 2 among 44 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.