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EyeMart Express

EyeMart Express review: Replacement lense cut wrong, there is a big gap in the corner.

C
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8:19 pm EDT
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I had my Nike prescription sunglasses lens replaced. The lens has a big gap in the corner allowing light to come in between the lens and frame. They told me that there was nothing that they could do about it.
That is shoddy workmanship and is not acceptable. I paid over six hundred dollars for these glasses There is a matt on the counter that guarantees custom quality glasses!

Desired outcome: New lenses cut correctly or order a completely new pair of Nike sunglasses.

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