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EyeMart Express

EyeMart Express review: Glasses not received

T
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5:06 pm UTC
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On 9/18, I went to Eyemart to get three pair of glasses - Computer, Normal and Sunglasses. I was told that the first two would be ready in the afternoon but the sunglasses would be six days. I made a trip later that day but only the computer one were ready due to being short handed. Two more trips had the same excuse. I went again on 10/7. My sunglasses were ready. When I asked about my regular glasses, I was told that I did not order any. It is odd that they were being made on my previous visits but now they say I did not order. I remember sitting down and choosing the frame that I wanted because they said my old frame would not work. The associates I spoke with were very curt and unconcerned.

Claimed loss: One pair of glasses

Desired outcome: My new glasses would be nice

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