EyeMart Express review: Customer service and frames

8-26-2026 went to get glasses. I don't like change so I wanted my same frames, they inspected my frames and said they were good. I only had them for a year. they asked if I wanted my same lenes, I said no so they threw them away then I was told it would be a week to ten days to get my glasses. thought this was one hr. I had them put the plastic in my second pair so I could see. Two weeks later I finally called customer service and complained He did not cuss just said it was a bad place to do business with. I stopped to talk to the lady I was talking to while we waited and was told to leave. Funny how a manager is never there. funny their machine will be up the next day. I live 70 miles away n I am 80yr old. But got a text that my glasses were ready so went to get them. Waited almost a hour to be called to be told that I had to buy one of their frames because they broke mine. They were very rude and said that I couldn't have my frames. that I could buy a new frame or nothing. I believe they broke mine because I called on them in the first place. My husband got upset and we was told to leave. Funny how a manager is never there. I asked for one when I was there the first time, asked for one when I called and asked for one the second time. At 4.50 a gal of gas at 70 miles each way times 4 and to get nothing. This is in Las Cruses New Mexico. I will go back to Stanton Optical Never again eye Mart and if anyone ask I would never recommend them. I have been asked where to get glasses I told them not eye Mart