Extended Stay Americarude management, overcharged

I
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Verified customer

I stayed at the burr ridge ill location. I reserved a smoking room. The room's door was broken because it wouldn't catch on to the latch. It took two hours for the manager to switch my room which delayed me for my meeting as I couldn't leave my valuables in a unlocked room. After my room was switched, the lamps on the wall didn't work but I was already late and decided to not complain about it. Two days later, I received a loud knock on the door with a girl telling me rudely that I should have been gone and check-out was at twelve. I asked why didn't she ring the phone she said because she didn't have to and I needed to leave. I was dead asleep because I had a long birthday gathering the night before. I asked her to not speak with me in that tone and not to point her finger in my face. Ten minutes later she came back with the police while I was gathering my belongings. Not sure why that was necessary but it only added fuel to the fire. On the day of check in, another girl introduced herself as manager but the rude girl on the day of check-out screamed that she was the manager. She charged me a $275 smoking fee after I left the hotel when I clearly bought a smoking room! I went back and asked her to fix it and explained that she'd over drafted my account and I couldn't get back on the road because I needed that money for gas. She made me leave the establishment and I was so angry about being stuck in illinois that I threw the bell at her. She was behind the counter and I am glad. But I should not have been charged a smoking fee

rude management, overcharged

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