Extended Stay America reviews and complaints 2
View all 271 complaintsExtended Stay America - Questions and concerns remain unaddressed
I have concerns about the steady weekly increase in our rental payments. Is this standard practice for customers with extended reservations or is it possible that, when someone inadvertently canceled our original reservation, our rent was reassessed at higher rates?
That accidental cancellation created problems with the wifi and cable tv, as well. The television is working correctly now but the internet is still unreliable.
Our weekly payments, thus far:
Oct. 18, 2022-$502.74
Oct. 25, 2022-$502.74
Oct. 31, 2022- $533.52
Nov. 08, 2022-$543.78
Nov. 15, 2022-$558.60
I was aware that there would be an increase in November but had no idea that with each week the rates would continue to rise, with no apparent discount applied for committing to a longer reservation time. Our reservation is set to expire on January 2, 2023. Will our weekly payments continue to increase weekly between now and then?
One other concern that I have is that there is no working laundry facility on the property. Due to plumbing issues at this property, are any concessions being made for the inconvenience to customers of the lack of access to laundry facilities? I was informed last week that it will be at least a month before renovations are completed. This information was shared with me, after already not having access to the laundry facilities for more than a week now.
Thank you, in advance, for any information and assistance you can provide in these matters.
Desired outcome: Concessions should be made for lack of access to the laundromat for at least several weeks and transparency in the weekly fee structure to justify weekly rent increases for extended reservations.
Extended Stay America - dorothy is a horrible manager!
I've stayed at this hotel now for over 60 days. On several occassions we've had to use their washers/dryers. On November 6, 2010 I reported to the manager, Dorothy that their washer wasn't working. By the 5th day, I reported to Dorothy that the washer wasn't working still and maybe they should put a sign up. I had to do this myself. It got to th 38th day...
Read full review of Extended Stay America and 15 commentsLatest Extended Stay America Reviews
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