Extended Stay America

I have concerns about the steady weekly increase in our rental payments. Is this standard practice for customers with extended reservations or is it possible that, when someone inadvertently canceled our original reservation, our rent was reassessed at higher rates?

That accidental cancellation created problems with the wifi and cable tv, as well. The television is working correctly now but the internet is still unreliable.

Our weekly payments, thus far:

Oct. 18, 2022-$502.74

Oct. 25, 2022-$502.74

Oct. 31, 2022- $533.52

Nov. 08, 2022-$543.78

Nov. 15, 2022-$558.60

I was aware that there would be an increase in November but had no idea that with each week the rates would continue to rise, with no apparent discount applied for committing to a longer reservation time. Our reservation is set to expire on January 2, 2023. Will our weekly payments continue to increase weekly between now and then?

One other concern that I have is that there is no working laundry facility on the property. Due to plumbing issues at this property, are any concessions being made for the inconvenience to customers of the lack of access to laundry facilities? I was informed last week that it will be at least a month before renovations are completed. This information was shared with me, after already not having access to the laundry facilities for more than a week now.

Thank you, in advance, for any information and assistance you can provide in these matters.

I've stayed at this hotel now for over 60 days. On several occassions we've had to use their washers/dryers. On November 6, 2010 I reported to the manager, Dorothy that their washer wasn't working. By the 5th day, I reported to Dorothy that the washer wasn't working still and maybe they should put a sign up. I had to do this myself. It got to th 38th day and I went to the front desk to ask Dorothy when the washer would be fixed and she glared at me and didn't say one word. We are now on the 52nd day and do you think she has taken it upon herself to have it fixed? I asked today when butter would be ordered. Butter! For breakfast bagels. Again, she said glared at me. Earlier this a.m., a very nice gentlemen approached her asking her to order butter. Her response, "when I get around to it". When the gentlemen walked off, she freely spoke her mind in front of myself and another employee stating, "if he wants god damn butter go up and get it yourself A------!" She is constantly smoking cigarettes on the patio, speaks horribly of the Area Operations Manager and other employees with hotel guests. HOW UNPROFESSIONAL CAN YOU BE. Like the old saying goes, "If you don't like your job, get into something you like". She certainly isn't qualified as a manager and certainly shouldn't be in the hospitality area. After being here only 20 days, hotel guests all speak of her citing her unprofessionalism and her behavior towards guests and employees. Create a better atmosphere for customers and quit talking about everyones personal business and what happens with other guests here. Show you can be a suitable manager or move on down the road! (Your employees are even tierd of it and think it's awful you bring them to work). I hope the right person finds out about your unprofessionalism. I have to say that I have seen Travis Cornell here on numerous occassions and what a professional he is! He is extremely hard working and seems to have to handle all Dorothy's issues that she can't take care of herself. Then she has the nerve to speak horribly about him to employees and guests. Who do you think you are? Employees and guests love stability, structure and a business-like atmosphere instead of a circus that you are running! Move on Dorothy. You certainly DO NOT BELONG IN HOSPIATALITY!