Extended Stay America review: Deceptive misrepresentation of exclusive member rate, false rate descriptions

Extended Stay America has engaged in deceptive practices by failing to honor its advertised “Exclusive Member Rate.” Despite booking as an Extended Perks member with valid promo codes, my folios list unrelated local businesses such as “Jenny’s Market,” “Walmart,” and “Old Chicago” instead of “Exclusive Member Rate.” Jenny’s Market is my place of employment, but it has no affiliation with ESA, and I never requested or authorized an employee discount. In a recent call, Guest Relations falsely claimed “Jenny’s Market” was a promo code—an outright misrepresentation, as no such code exists. Staff also instructed me not to book online, which deliberately blocked me from receiving the proper member rate. These actions deprived me of the promised loyalty benefit, misrepresented the basis of my charges, and caused financial harm. By substituting arbitrary business names and then lying about their origin, ESA misled me as a consumer, denied me the benefit of its advertised program, and engaged in deceptive billing practices.

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