Expedia
reviews and complaints

I went to bundle a trip from 07/02/-07/11/2021 with a partial booking of a hotel to the moon palace cancun from fll, it looks like your company allowed only the flights to be taken out of my account! Where is my room?

I asked for the itinerary to be sent to be under MY EXPEDIA ACCOUNT and i was given 2 numbers from 1970?

[protected]
[protected]

seems neither of these are what was charged out of my account

I paid C$530 deposit with Expedia.ca to book a 7-night Baltics Cruise from Stockholm. The scheduled departure date was June 29, 2020. The cruise was later cancelled due to Covid.
Since I did not get the service I paid for, I thought it would be a simple matter to get a refund for the money I paid - AND I WAS SO WRONG.
Expedia sent me a notice about the cancelled cruise on May 22, 2020. I was given a choice of cash refund and 125% future cruise credit. I responded on the same day, opted for cash refund. I immediately got a confirmation on the screen saying: "You are all set ... we will provide a refund ...within 30-45 days.". I was reminded many times not to contact them, because they will be busy. I was assured that my request would be fulfilled as promised.
3 months later, when I still did not hear from Expedia, I called their Customer Service Hotline. The staff told me that he could not effect the refund. When I told him that I had a confirmation, he did not care, and told me that sending such confirmation to him would be useless.
I then tried to contact Expedia by email countless number of times, but got no response.
I tried to get a refund thru my credit card, but Expedia rebutted my request, claiming that I missed the deadline for requesting credit card refund.
I think it was perfectly clear that:
(1) I paid Expedia for a service (Cruise)
(2) The service was cancelled not by my own will
(3) Expedia promised to provide a refund
(4) Such refund has NEVER been made
(5) When I tried to follow up with the company, they simply ignored me
It is clear to me that Expedia simply wants to unreasonably forfeit my money. I cannot help but wonder what kind of company is Expedia. It is operating like a scam.

My booking number for the cruise is: 4126050
My Expedia itinerary number is: [protected]

have now spent over 3 hours on the phone with Expedia representatives trying to resolve the inability to access $305 of remaining United Airlines credit I have in Kevin Weidenbaum's name on Expedia (see Expedia email below). As of 4/18/2021 I had a $413.20 credit on United Airlines, originally booked through Expedia - meaning I can only rebook through Expedia. My original Expedia reservation number was [protected]... this number was showing as valid as recently as yesterday morning, but now it is not. My original United Airlines reservation number was [protected].

When I went to use my $413.20 credit, Expedia app - to my surprise - would only allow me to book a 1-way ticket at a time. I booked an inexpensive 1-way ticket for Kevin Weidenbaum, whereby Expedia noted at both the time of booking AND THE CONFIRMING EMAIL BELOW that I had a remaining balance of $305 to used by March 2022. When I went to book Kevin's return flight, Expedia stated no credit is available. AFTER 2 Hours of talking and actively holding for Expedia reps to check with airlines, Expedia said my confirmation number [protected] no longer exists - Despite EXPEDIA Emails still showing both that reference number and a $305 balance.

I've received 2 confirmation notices from Expedia on the 1-way fare I booked PDX-SAT with part of the credit, BUT when I click on the link it states "trip cancelled." Please help coordinate Expedia's app to activate my remaining United Airline credit and stop this Expedia nightmare I am experiencing. Thank you very much.

From: "Expedia.com"
Date: April 18, 2021 at 2:50:28 PM CDT
To: [protected]@hotmail.com
Subject: Your flight details and updated itinerary
Reply-To: [protected]@expediamail.com
Logo
Thanks!
Your new flight is confirmed. No need to call to reconfirm. You'll find all the flight information you need below.
Updated flight itinerary: Portland to San Antonio

Travel dates
Jun 4, 2021 - Jun 4, 2021
Itinerary #
[protected]
Total flight cost
$0.00
Flight overview
Departure Fri, Jun 4
United 2151
Portland (PDX)
9:10AM
flight to
Denver (DEN)
12:44PM
2h 34m duration
Confirm or change your seats with the airline.
United 555
Denver (DEN)
1:25PM
flight to
San Antonio (SAT)
4:30PM
2h 5m duration
Confirm or change your seats with the airline.
Total duration 5h 20m
Contact your airline directly to confirm:
Specific seat assignments
Baggage fees
Upgrades to your fare class
Special meals
Frequent flyer miles
Special assistance requests
Traveler(s)
KEVIN MATTHEW WEIDENBAUM

Price summary
New fare for traveler 1: Adult $108.20
Flight $79.07
Taxes & Fees $29.13
Original fare applied -$413.20
Fare difference -$305.00
Airline change fee $0.00
Total paid today: $0.00
Collected by
Airline credit for future use on
Traveler 1: Adult: KEVIN MATTHEW WEIDENBAUM $305.00
All prices are quoted in USD.
To use your airline credit, start by searching for flights on Expedia with the following in mind:
At least one leg of your trip must be on .
Airlines issue separate credits for each traveler. They are non-transferable and cannot be combined.

I originally bout a 7 a.m. flight to Dallas with Jetblue. That flight was inexplicably moved to 9:30 a.m. I called customer serviced and was told i could change to an 8 a.m. flight with American. They told me explicitly there was no charge to change. I asked "is there a cost" and they said "no". Next day my flight is CANCELLED. Turns out they cancelled my jetblue flight but I was never booked with American. I try to rebook my original flight and they tell me its $308 more than my original cost. Customer service was very unhelpful. Could not get a straight answer. Asked to speak to a manager, they said I couldn't, but they would call me in an hour. 12 hours later, still no call.

Booked 2 night stay at Quality Inn in Clarksdale Mississippi (04/16/2021 and 04/17/2021) on 03/21/2021. Received email from Expedia confirming reservation. Itinerary number [protected], confirmation number [protected]. Called Quality Inn 2 days later to confirm, no record of any reservation under my name or confirmation number. They were all booked that weekend because of a festival in town. Called Expedia (03/23/2021), talked with Luis V/sallmejiavalle to get a refund for $267.39. He said he had to contact the hotel on this issue. Luis send email on 04/2/2021, stating he talked with Quality Inn and they decided not to issue refund (lie). I called Quality Inn on 04/5/2021, they again said no reservations under my name for those dates. Called Expedia again on 04/09/2021, talked with Franklin C, he said he would work on the refund. Didn't hear back from him so I sent phone number for Quality Inn to him 3 days later. Have not heard anything from those people. Tired of calling and put on hold for hour or more. Had made reservation in Batesville Mississippi to attend the festival. Stopped at the Quality Inn in Clarksdale to check in, knowing there was no reservation. Showed them original email from Expedia, again confirmed by them no knowledge of any reservation under my name or the confirmation number. Expedia has my money and I demand a refund.

Thanks

itinerary # [protected]

Hi,

I am writing to you with an issue that you might be able to help me and many others with.

Following the news of the Air Canada bailout I received the following email:-

Case Number: CAS-3161315-S1B2H7

Dear Trott,

Thanks for contacting us about your request for a refund of your booking.

We are now issuing refunds for all cancelled flights (including partially used tickets) with travel dates on or after February 1, 2020 and tickets purchased before April 13, 2021 - no matter if it was cancelled by you or Air Canada. We are also issuing refunds if you've already exchanged the value of your unused ticket for an Air Canada Travel Voucher, Aeroplan Points or eCoupon for a cancelled flight during the same time period.

To get your refund started go to aircanada.com/refund or contact your travel agent. Please remember that in order for your refund to be processed, you must submit your request by June 12, 2021.

We want to thank you for your patience and understanding during these unprecedented times. We look forward to welcoming you on board once again soon.

Sincerely,
Gazala Ali
Customer Relations

Like many others I booked through Expedia so Air Canada tells me that they do not have my money but Expedia does. The Government had not made it clear to all agencies that they HAVE to refund us our money.

I tried to contact Expedia - They give me the runaround.

All their emails do NOT work and phone wait on hold time is 3 hours.

I took the option to leave my number for a call-back and nobody returned the call.

No bailout should be given until the whole process is streamlined.

How can I get my money now that AC say that Expedia have it and that they have to initiate the refund process?

Thank you,

Ian Trott

Why when you TRY to contact Customer Service and you request a call back it can take 4 plus hours then the person who does call you back they don't understand Expedia's Policy's or the customer can't not understand their language ?

To whom it may concern,

This is to notify you that Expedia.com is attempting not to honor an airline credit for $5500.00 on Hawaiian Airlines that would have been valid through June 2020, but for COVID. As you know, no travel was permitted as of March 2020, so I am unsure how I was supposed to use a credit if I was not legally permitted to travel.
Expedia has been saying that Hawaiian is in charge of the credit, but Hawaiian is saying that since I purchased thru Expedia, they are in control of the credit. The latter makes more sense, since Expedia is the one that charged me.
I am a mom of 3 little kids and lost my job due to COVID. $5500 is a lot of money to just throw away. The only light at the end of this dark tunnel we have all been in is that we can finally take a trip this summer and use our credit. However, we are learning that's not the case.
This is extremely unethical of Expedia to not honor the credit due to something that was out of my control, especially since my account on their website shows that the credit had been extended until May of 2022.
Expedia needs to take responsibility and stop stealing money from people who have suffered enough during a very challenging time.

3/25 book trip for $527.75.4/8 same flight I requested to be modified as there was a price drop. To $397.75. Was told to call back in 3 days to redeem flight credit and to see the updated flight credit in my account. The credit is still not reflecting in my account and the flight I modified is showing now at $975.50! Called back on sunday, only to be told the flight credit is not showing and the site is still being updated but they can see the credit and the correct ticket changed price to $397.75 but I cant. And to callback in another 3 days. While I worried about the new reservation tickets still being available I was reassured that the price would still be the same. 4 days later (today) been calling back and forth all morning, waiting 1.5-2.5 hrs each time for a call back. First call back, rep;s computer was down, pormised a callback, she never called back. Had to call again and be pplaced on the 2hr min+ callback waiting list. 2nd rep calls me back. Now im beyond furious. I explain all my troubles to him, he explains to me that I couldve called delta 7 [censored]n days ago to redeem that same credit! He goes ahead and right before applying the credit to the new reservations that in fact went up in price, he offers to transfers me to delta to speak to their rep. I said im already on the 4hr wait callback list to speak to a delta rep from this morning, will I get to speak directly to someone, he reassures me yes that expedia has different phone numbers. He goes ahead and transfers me for me only to get asked to be placed on another waiting list. Finally got the call back from delta (im writing this and spoke to the delta rep all while still being on new phone call wait for an expedia rep) delta rep informed me that info from expedia was not true and that they dont see any travel credits from my name, conf #, or itenarary #. Worse part the flights I need r now down to only 2 being left. When I tell u I will neverrrrr book anything through expedia ever again. Im a disgusted by your customer service. Not only do I have to pay for a higher fair but now the flights I need may not be availble by the time a customer service rep decides to take my call.

Expedia used to be the most trustful site around for traveling. Me and my relatives were booking everything through Expedia. I booked, like lots of other people, a ticket with Air France to Bucharest, on the 30th of June 2020. The flight was cancelled. I talked to them. They were really nice and asked me to call them back two weeks before the flight and check that. I did it and they told me I'll get an answer soon. Indeed, I received an email from them letting me know that I have to call them after the 1st of September 2020 for filling the documents for a refund. I did it, a nice representative was staying with me about 15-20 minutes to file it. When I didn't get the money back after 6 weeks I called them back. Another representative answered, and she told me kind of rough that the money have been reimbursed. I needed to talk for a while to understand that she didn't really understand what she was reading. She was referring to the fact that the refund has been filed with Air France, not that I got my money back. Finally, she told me to wait for the reimbursement.

Nothing happened until now. It's mid-April 2021. Some friends, booking with real agencies, FOR THE SAME PERIOD, with Air France, filed the reports later than I did, in November, but got their money back. I called them again. Oh well, a complete change of Customer Service attitude:
1. Waited for more than 2 hours and nobody answered.
2. I chose the option: "Get a call back from one of our agents" and got the answer from the robot that a call cannot be scheduled.
3. Tried the chat option on their site and got the "virtual agent" answer, repeatedly (about 20 times) that all chat agents are "busy".
4. Tried to give them feedback and they recommended to choose "the email option", to get a reply. Guess what: there is no email option anymore.

Is there a way to contact them? Clearly Air France reimburse their flights.

Due to the global pandemic it is impossible to make my flight that I purchased through Expedia on October 11, 2020. I asked them for a refund. I got the usual where they say they will contact the airline and get back to me. I waited 2 weeks and did not hear anything. I contacted Hahn air and they responded saying that Expedia never contacted them. They did say that they are a Business to Business Company, so Expedia would have to issue the refund request. I contacted Expedia again. They told me they would look into it. Again I did not hear from them in a timely manner. I then filed a complaint with the BBB. After almost a month Expedia responded. Their Customer Resolution member told me that Hahn air would only issue a refund if my flight time was involuntarily changed to 3 hours or more and that mine was not. They said I could pay a penalty of $118 and get the remainder refunded and to contact them if that is what I wanted to do. I called them that day and was on hold for 2 hours. They finally took my call and then put me on hold for another hour then the call disconnected. I gave them a couple of days to see if they would contact me. They did not. I called them again and explained the whole situation again. They told me they would push this to their support team. 3 days later I get a short email telling me that Hahn air is sticking to their fine print agreement that I agreed to when I purchased the ticket. My flight time has now been involuntarily changed by 3 hours and 15 minutes so I called Expedia back. They told me that Hahn air is not issuing any refunds to anyone but they are issuing credits. I told them about the email I got from their Customer Resolution stating that I could get a refund. They told me they would look into it and get back to me. I have not heard from them about this.

I cancelled within the 24 hr period. The airline confirmed my cancellation time. According to Expedia I had to cancel on Their site not the airline which I also did however they have no record of it. I made the reservation on April 5th and 10:33 pm and cancelled on April 6th at 2:08 pm.

Reservation was set for 4/3/21 at International Palms Resort in Cocoa Beach, FL. This property is awful. Their buildings looks abandon, paint falling, rust doors, bathroom door did not lock and the curtain had blood on it, which I complained about and it was not addressed during our stay. Their prices are high for such rooms with old beat up furniture, this property looks more like a motel than a resort.

I am trying to use my credits from a trip I booked with expedia.ca last year. The trip was cancelled due to covid and now I am trying to use my credits to rebook my trip from Toronto to St. Johns NL. I tried to book online using my credits, however, it would not allow me as it says I need to book before the actual date(current date).
Before I attempted rebooking, I did call Air Canada, that I have a credit with. The other is with West Jet. Air Canada said that expedia never moved over the credit to Air Canada and so I would need to book with expedia.
I have tried to reach customer service two days in a row and wait time was over 15 minutes. Yesterday, I was on hold for 4 hours, no success and today on two separate occasions over 5 hours. I NEED TO REBOOK MY FLIGHTS. And have no idea how to do this.

I have received an email from expedia.ca regarding flights I had booked. It read "urgent" contact us immediately. I have been trying for 6 days spending up to 6 hours on hold at a time.
I looked at my itinerary and half of my flights have disappeared! No one will answer.
I contacted the airline directly and they told me they could do nothing I had to deal with expedia directly... And they won't answer

I spoke with a representative on 3-26-21. The representative did not inform me I was not dealing with the hotel directly. I made a reservation for Dec. 9-12 confirmation # H-3463946 and the rep. Ensured me it could be canceled with a full refund. When I received my confirmation email it noted non-refundable. I called within the hour to cancel but I don't know if I will receive a refund of 582.00 dollars. The customer service is substandard you are on hold for hours and cannot get the issue resolved. Please help. Thank you in advance.

My husband got a round trip ticket to FL. While he was there he had to come home a night early for a family emergency. I called Expedia, I had even paid the extra cost to insure the cost of the trip as they only had 1 fight a day out of the airport.

I called the company before the flight the next morning. I waited on hold for 35 minutes to talk to someone. He said instead of my waiting on line he would call me back when he was finished processing my refund.

That call never came.

I called back today and was told I should call the airlines. I said I wanted to speak to a manager and I was told they would only tell me the same thing. I said I wanted to hear it from them. I waited on hold another 10 min. and no one came on the phone.

This company is a scam.

January 29, 2019 - we booked hotel accommodations for House Beletage Budapest, Hungary for 3 nights March 29 to April 1, 2020 (Itinerary #[protected]) and then for 16 nights April 16 to April 29, 2020 (Itinerary #[protected]) for total cost of 2, 384.41 Canadian.
Due to the pandemic, all travel was cancelled and this is the only non-refundable travel that we are still unable to resolve.
We have a credit with Expedia for this hotel for only 2, 037.00 that will expire December 31, 2021. There is no possible way, as we are waiting for the vaccine, that we will be able to complete this travel in 2021. Request to either extend this credit to December 31, 2022 or a refund have been declined by Expedia blaming it on House BeIetage policy. I have been in contact with Manager (Susan) at House Beletage and she has stated they do not have our money and it is Expedia issue.
I have spoken to several Customer Service Representatives, spent hours on hold and been spoken unkindly to by a Supervisor.
I have no where else to turn to.

We booked flights for 4 for April 2020 travel on United through Expedia. Travel was cancelled because of the pandemic. United, via Expedia, issued travel vouchers for future travel.

The travelers are now too elderly to travel and are confined to a care home so I requested a refund. Expedia said they couldn't issue a refund unless United agreed. After many explanatory emails to United, they agreed and said they would have Expedia issue a refund.

Subsequently, Expedia informed me that they we refunding some arbitrary amount and issuing 4 new flight credits. So we are back to where we started with 4 flight credits that can't be used even though United has issued a refund to Expedia.

How do I get Expedia to follow through with the full refund?