Exclusive Furniture review: I am extremely disappointed with my recent delivery experience from Exclusive Furniture at 10:35 PM

I am extremely disappointed with my recent delivery experience from Exclusive Furniture at 10:35 PM. As a customer, I felt unsafe and extremely inconvenienced.
My furniture delivery was scheduled between 2:30 p.m. and 7:30 p.m. I confirmed the delivery as requested and remained available during the entire delivery window. When the delivery had not arrived by 7:25 p.m., I called the store and was told the driver was running behind and would arrive within approximately 30 minutes. After waiting even longer with no communication, I attempted to call back only to find the store had already closed.
What made this experience even worse was that I ultimately received a phone call around 10:15 p.m., and the delivery team did not arrive at my home until approximately 10:35 p.m., remaining there until around 11:35 p.m. Receiving a furniture delivery that late at night was unacceptable. I was never informed that the delivery would occur so late, nor was I given the opportunity to reschedule. As a customer, I felt unsafe and extremely inconvenienced.
After the delivery window expired, I emailed customer service detailing the situation and also left a voicemail at the store location. Rather than addressing my concerns, acknowledging the delayed delivery, or providing an explanation, I received a text message the next day simply asking whether I was happy with my furniture. There was no reference to my email, no response to the issues I raised, and no effort to resolve the situation or make things right.
While the furniture itself is fine, customer service is about more than the product. It is about communication, accountability, and respect for your customers' time and safety. Unfortunately, I experienced none of those things. I expected a sincere apology, an explanation, and some acknowledgment of how poorly this delivery was handled. Instead, my concerns were largely ignored.
Because of the lack of communication, the late-night delivery, and the inadequate response from customer service, I cannot recommend Exclusive Furniture based on my experience.