Exclusive Furniture

I purchased a couch (sectional ) here and the delivery team could not get it through my apartment door which is average size. They refused to refund my money but of course they don’t tell you the fine print. They offered store credit but it sucks bc I feel that I’m being forced to find something else and I really just wanted that couch. They wanted to remove the door to my apartment but my management advised not to. So they still have my money and I still have no furniture. My experience has been a nightmare bc I was excited to buy new furniture and now I hate the process! Also the fine print does say that upper management can refund your money but it’s 25% fee. Never mentioned to me!