The complaint has been investigated and
resolved to the customer's satisfactionResolved Everstar Wine Cooler — new wine cooler that doesn't work
resolved to the customer's satisfaction
I made the mistake of buying the everstar beverage cooler from home depot last year. It did not work right from the start, did not cool properly and made funny noises. The temperature would reset itself and then i noticed water in the bottom of the cooler. I called the customer service line and they told me to return the product to the store and exchange it because it had been within 30 days and they only handled warranty items after 30 days. Didn't help. . . The next one was just as bad. Water gathered in the bottom of the cooler and overflowed onto my new tile flooring, leaving rust stains from the dirty water. I was finally able to get a service call (They sent out techs from sears) . Wonder of all wonders!!! It was determined the manufacture forgot the drain holes inside the cooler which allows the water to drain just like a refrigerator. Therefore, the cooler was defective and would never work right no matter what they did to it. At one point the technicians said they could "drill" holes in the back of the cooler which would allow the water to evaporate but i rejected that idea. . . I did not want holes drilled in the back of a cooler i had just paid almost $500. 00 for and never worked properly. Called customer service again and was told to fax over my receipt and the work order from the sears service team that stated the problems and the unit could not be repaired and they would replace the cooler for me with a franklin unit instead of the everstar, telling me the franklin cooler would be a better unit because they make they a little better than the ones they sell at home depot. Since i had purchased a stainless steel color unit, the rep told me they were expecting a shipment of that color within the month and would send it out. When they sent the unit, it was black, so i rejected it thinking i would not be able to exchange it for the color i wanted when it was available. One day when i was not at home, they delivered a package to my home, which was nothing more than the doors to the unit. . . No unit! I have called and emailed in the past to the customer service rep i had been dealing with, but he no longer responds to my emails and recent telephone calls to the phone number tell me it is no longer a working number. The unit was returned. . . I do not have a new one so i am out the money completely! Do not buy this unit or anything else from franklin or everstar. . . They do not respond and do not stand behind product!!!