Everbrite Smile

I ordered the trial and did not receive the product. They extended my trial another 10 days. I still did not receive the product and canceled within that trial period. They charged me $85.50 anyway, and I am still in dispute with them, even though they acknowledge that the account was canceled and the product was returned. The "billing" department cannot be reached by phone, and every time I've called, it's either call back in 3-5 days, or wait and check my statement. I haven't gotten a credit and it's been several months. My credit card company is going after them for the charge.

product never arrived but money was taken

I am having the same issues. I canceled and they cahrged me another 87.47 a month later (April) I have not been able to get a refund at all despite calling 5 separate times.

I just followed steve's comment and got a cancellation form for my order. Thank you so much. i am going to call the number and make sure my order really got cancelled.

i am sorry . I am in the www.xmorders.com/ct/ and i don't know about the password and the digital signature, what should i fill out there

I called their customer support number on the bottom of their Terms & Conditions page at 9:51 am MST on a Friday; I got through in less than ten minutes. The representative was polite but she tried rather than allowing me to cancel, to extend my trial period time. This would have still charged my card after 14 days of signing up. I insisted that she not extend the trial, that she send me no further products and that they be absolutely no further charges on my card (I did not have any charges because I cancelled as soon as I realized that people had been charged after 10 days). She obeyed my wishes at that point. She sent me an email and directed me to the following website: [www.xmorders.com/ct/] She had me fill out my information and there were four boxes that required her assistance to fill out. I should be receiving a conformation email within 48-72 hours, and if I do not I was told I will have to repeat this process.

I feel sorry for the people at the call center taking these calls—what a horrible job—talking to people who have been tricked by a big company. Please remember as you talk to these people on the phone that this is their job and they are not the ones that "stole" your money.

I'm not sure. It was easier to cancel my card and wait for a new one. I didn't want to take any chances since it was impossible to get a hold of someone. Better to be safe than sorry.

This is absolutely terrible! I just went through the same process as all of you! How ridiculous! Question, I finally got through on the phone and talked to someone and they directed me to that website where i entered everything, but is that all I need to do now? I just put in all that information and then was directed to a screen that said they would send me an email confirmation. Is that all that is needed to finally get this mess over with?

THESE PEOPLE NEED TO BE REPORTED IF THEY IS SOMEONE OUT THERE WHO KNOWS SOMEONEM PLEASE INFORM ME THEY NHAVE GOTTEN ME FOR 200 HUNDRED + DOLLARS. GWEN A. MAD AS HELL.

The number you can call is [protected].
These guys are nothing but scammers...even though I properly cancelled my accounts they went ahead and charged me anyways. The supervisor said that the agent I spoke with did not do it correctly. Now they are reversing the charges. I filed a complaint with the BBB.
Another company to watch out for along this same lines is CelebritySmile...BEWARE! Do not use them either...the same exact problem and they charge even more!