On 3/29/10 - I ordered a "Trial" of the Everbrite Teeth Whitening System. It was supposed to be free, you just pay $2.62 for S & H.
On 4/5/10 I called and spoke with "Kim" who said that she shows that the product had been shipped, but she would extend my free trial 10 days, and that the $87.47 that shows as "pending" on my bank account would not go through, she said they just had to verify that I had the money in my account.
On 4/13/10 I called again because I had still not received my trial and the money was taken out of my account on 4/6/10. Today I spoke with "Pam Walker" who again stated that she shows the product was already shipped, and that the charge of $87.47 would not go through. I said that it already had been taken out of my account. She said that she would email another dept above her with my claim, but that I still had until the 17th for the trial period. She "supposedly" cancelled my account and said that a refund should be given within 10-15 business days. If not, call them back.
I explained that I would be calling the BBB if not refunded, and whoever else I needed to.
I cancelled my bank card, filed a claim and my bank will be researching the incident for fraud.
I applied for a trial period for this teeth whitening product and paid for the delivery charge, which was requested.
I did not receive any trial product and after 10 days - today 12.04.10 - £58.94 was taken from my account, the full purchase price for the product.
I am to call them tomorrow regarding this matter, and will also be calling my bank.
It is always best to read the smallprint if there is one before purchasing any item, as the small print has all the scammy details!!!
I am concerned now of all the extra time and effort i will be wasting on this to get my money refunded (if possible) and i know that this will cost me.
This is also the case for bright shiny smile as a friend did this one at the same time. so be careful wtih internaet promotions that appear on other web pa
 Transaction never completed because of an error. I received this error:- The cc payment type (Visa) and/or currency [USD] is not accepted.
 I still got billed on 30 Mar 2010 AUD$4.39 and on 6 Apr 2010 AUD$ 98.00. Even though the online transaction never completed because of the aforementioned error.
 Even though the company continued to bill me after it refused to accept my online payment I never received the product.
Bottom line:- I wasn't expecting to see a transaction posted to my account because the transaction never completed.
Consumer Beware: Everbrite Scam...
These people to say it nicely are COMPLETE CROOKS! I read that testimonial from the mother who found an inexpensive way to whiten her teeth by combining two products for the trial price of shipping only. THAT IS A COMPLETE LIE TO SUCK YOU IN!!! I am ashamed to admit, it sucked me in! My vanity got the best of me again!
I wanted to whiten my teeth, so I purchased the Crest Strips Premium whitening kit and paid about $30.00 (seemed a bit pricey for over the counter whitening strips). I was not happy with the results! The strips are only long enough to cover 8 teeth area on my upper row of teeth in the front. Also, they didn't whiten the spaces or crevaces in my teeth. So if I smiled widely, you could see the darker teeth looming in the back. REAL ATTRACTIVE!
I was directed to two websites through that article, Everbrite & Celebrity White (think thats the names).they I filled out the order almost completly, but didn't finish it all the way. So, they called me and offered a deal I couldn't resist: I could use the product as long as I wanted and pay only $11.90 per month for the life of my subscription! I just had to provide a testimonial, thats it.
So, I said great, the scam artist told me his name was Robert Simpson, and he was licensed in the state and blah blah blah. I asked licensed in what? He could never give me a straight anser and gave me a phone number to verify his standing: 800-DOA-HELP? Gave me the number [protected] to call to cancel at anytime in the future. He said he was recording my authorization for the charge of only $11.90. After, he then starting trying ti sell me magazines and all of this other stuff which I said no thanks. I kept on saying no thanks as he went from one additional product to another. I kept saying no I just want the tooth whitener only. THEN HE HUNG UP ON ME! The phone # he called from was unavailable so I couldn't call him back. Then I called the [protected] # to talk with them since I noticed my account was already charged for the $11.90, They said they did not have my name in their system! I was like, I am looking at the charges right now on my bank account and it has this very number listed that I called you on. I finally hung up after 30 mins of arguing with them and called my bank.
I had to cancel my debit card and go to the bank to fill out an order for a new one. They said there is nothing they can do because they got a preauthorization to charge my account for their product? It's not a legitamate product or at least not this company. I have to call the credit bureau and log a complaint! Man I screwed upo my day off for sure.
If this happens to you, please cancel your credit card or whatever you used to pay for it. Because my bank says that once they got an authorization for me, they can continue to charge my account! Thank God they only got me for $11.90!
We need to band together and do something about these people! please contact me via the comments tab is you have any ideas as to what we can do to stop this from happening to other consumers!
That's me "ignorant consumer!!
This company is a total scam! I cancelled EVERBRITE well within the trial period. The main reason I cancelled was because seven days had alerady passed and the product had not yet arrived. The very next day after I cancelled, my credit card was charged $87.47. Fortunately for me my bank had flagged it as a suspecious charge, declined the transaction and called me to let me know what had happened.
I spoke with three different people at EVERBRITE who all claimed that no such transaction had taken place as I was looking at my bank statement online! They refused to provide a letter or email confirming that the transaction had been cancelled. Also, be aware that a company called CELEBRITY WHITE TEETH. Both companies operate from the same location outside of the United States.
DON"T USE EITHER COMPANY! It is a scam! If they have your credit card information close that account before they charge something else. One of them sold my information to a company called DEBT2WEALTH. They called me saying that I had a trial membership for something I NEVER signed up for. The only companies that had my information was EVERBRITE and CELEBRITY WHITE TEETH. Don't be stupid like me. Call the Credit Bureaus and put fraud alerts on your accounts. RESEARCH BEFORE YOU CLICK SUBMIT!!!
There was $87.47, plus a foreign ATM fee of $2.44 taken out of my checking account without my authorization. This money was withdrawn before I even ever received the product. When I called to get a refund I spoke to Tina which she would not refund me, then passed me over to a supervisor, Brian. I had to argue with Brian and he said he would refund the money. I waited the 10 to 15 days and called back and spoke to Andrew. He said he would process refund and it would take 10 to 15 days. I said I already waited and wanted to refund immediately. They then put me on hold to again talk to a supervisor. After about 5 minutes Jaymie Martinez came on the phone to check out my account. She refused to give me a date for refund and said she wasn't allowed to call me back with any information. I asked for the owner of the company and she also refused to give me that information. It has been well over a month since I requested the refund and now they will not commit to when I will get the refund. What a scam and the product is horrible, not even worth the $2.44 freign ATM fee let alone the $87.47 they illegally took out of my of my checking account.
I saw the ad on my AOL main page, thought I'd try the trial sample for the cost of shipping. You have 10 days to cancel, so they say. By the 6th or 7th day I didn't receive it. I called the company [protected]) and asked them to please cancel. They tried to talk me into waiting, repeatedly I said no, that was my final answer. Well they credited my account for $3.87 and the same day took out $87.47, they said it was a mistake. Give it 2 weeks for a refund. After 2 weeks of calling and speaking to Becky, Lisa, Meghan, Crystal, Chris, and today it was Cloey and Monica, they all just so happened to have the same voice! I am no closer to getting back my car insurance money they took out of my account. Something has to be done about this so called company.
I have had similar problems with this company. On Feb. 18th I order the product. I was charged $3.97 that day. Waiting for the product to arrive 1 week went by I knew I only ten days. On Feb. 26th my credit card was charged $87.47. I still had not received the product. First thing the morning of Feb. 27th, I tried calling to check on my order, they are not open on the weekends. All I could do was wait till Monday morning March 1st. I spoke with a guy named Sam he gave me an order number #1045635 told me to cancel on-line at www.xmorders/mc and cancel my subscription, I would recieve a refund in 7 to 10 days. Not!!! On March 12th (23 days later) I finally received the product (it's not even the same thing, it's called Dazzling White Pro System. I called today and spoke with a supervisor she said, because I didn't cancel within the 10 day trial period that I could not get a refund. I also explained to her that I tried calling on Saturday, but they were closed. The first clerk I spoke with before her Monica said they were open on the weekends. But even in their terms and conditions it says they were closed, of course I read that after I tried calling. So they give you 10 trial whether or not you receive the product. So I also explained that instead of ten days I only got 5 days excluding the weekends. She had the nerve to tell me that I needed to call on Wednesday or Thursday prior which acutally only gives me a 3 day trial for something I hadn't even received yet. Same with an extension. I was so mad I just hung up. Hopefully my Credit Card Company with remove these charges...way to many people are getting ripped off by this company...me..never again.
Veuillez canceller la commande # 1066867 faite via le site internet en date du 24-02-2010 pour l'adresse de courriel [protected]@hotmail.com
Comme je n'ai jamais recu le produit pour l'essai gratuit et qu'une charge de $87.47 us a été prise sur ma carte de crédit AVANT la fin de ma période d'essai de 10 jours soit la 8è journée [protected]) les termes n'ont pas été respectés et le paiement n'était pas autorizé.
J'ai tenté à maintes reprises de joindre la compagnie pour annuler le tout. Finalement le 8-3-2010 j'ai parlé à une dame qui a refusé de canceller ma souscription. J'ai retéléphoné et parlé à Ron Mills qui me demandait de retourner le produit et APRES qu'ils l'aie recu je dois rappeler pour effectuer la cancellation. Je ne peux pas retourner un produit que je n'ai jamais recu...donc comment annuler ?
Ceci est donc une annulation officielle de la commande. Veuillez m'envoyer un courriel de confirmation d'annulation avec la mention qu'aucune autre charge ne sera prélevée de ma carte de crédit et qu'un remboursement sera effectué dans le plus bref délai.
Le Bic, QC G0L 1B0
I ordered 2 different free samples after reading an artile on msnbc that offered to brighten teeth for...
This company were offering a special [protected]@£2.40. It was detailed on Martin Lewis' site via GMTV It was a promotional offer along with another called Clean White and was afree offer all I had to pay was £3, 99 p&p. This product arrived very quickly, but the everbrite Smile has not arrived, although the payment of £2, 40 was deducted in February. However, I now notice in my bank statement that a further payment has been taken from my account at a cost of £60.07.this has not been authorised by me.
Ordered what I thought was a free trial offer...only pay for shipping. Realized company was not reputable. Cancelled withing 15 min. of purchase. Received cancellation number & was told I would not be charged for product. Visa was charged for trial plus $87.oo for product. I have contacted Visa & had charges removed multiple times but they say they can't cancel charges from company. We will now have to cancel Visas & have new ones sent. It's amazing that this company of frauds can't be stopped! Beware of any brands from XM Brands. they have multiple products from Everbrite teeth whitening to acaiberry diet supplements.
I am officially canceling my order #1046334 as of [protected]
I have made several attempts to cancel this order within the trial period as stated in the contract. This is my official notification of cancellation with in the contractually agreed trial period time frame for cancelation to avoid charges; as there is no other contact information posted to notify EverBrite Smile of this full intent to cancel my order.
However, I was charged an additional $87.47 as of today 2/27/10 (on the 9th day of my trial period by your calculation of the time frame) during which my trial period has not ended. As well, their next available business day is not until Monday, March 1, 2010 in which will be the 11th day following the beginning of my trial period. When I attempted to contact the Everbrite Company @ [protected], I never received a live person to take my call to cancel this order. I even attempted to respond to the email that was sent by them to me on Sat, February 27, 2010 3:55:24 PM to [protected]@donotreply.com, but received an email delivery failure notice on Sat, February 27, 2010 4:02:06 PM. Finally, I researched the internet for their email address as per their terms states to cancel “by phone or email” to ensure you received my cancellation timely. But you do not offer the email opportunities.
Again I reiterate, because your next available business day is not until Monday, March 1, 2010 in which will be the 11th day following the beginning of my trial period, I have also forwarded my request to dispute these charges with my banking institution as you have prematurely charged me for this order as today is only the 9th day of my trial period as per your calculation of the trial time frame; yet you have already charged my bank account (not following the terms of the agreement your company set forth.)
Furthermore, I have not received any product from your company to date. I am no longer interested in receiving any future shipments of your products. I have also unsubscribed my email address: [protected]@yahoo.com as of 02/27/2010 as well as a support to this cancelation.
To conclude, I was forced to provide your company with all of my contact information to place this order, yet you have very limited communication access to your company. Therefore unlike your company, I shall provide it again if you need to reach me regarding this cancelation:
I agree with everything that has been written. I have called on Feb. 24 and 25, 2010, to cancel the order I placed on Feb. 2o, 2010. I am still not sure the order has been canceled. The representative could not give me cancellation number. Jon Garcia said I should receive an email. As of this writing I have not received the product or the email cancellation confirmation.
I purchased a trial size of Everbrite for $3.99 but never received the product. I was charged an additional $87.47. When I contacted the Everbrite company @ [protected] on 2/11/10 at about 2:30pm, I was told that they would not refund the money from the first order, nor would they refund the $87.47. The person I spoke with was Alice. They told me I was outside of my 10 day trial period. I informed Alice that I could not have a trial period to test the product because I never received the product. She told me to give it a few more days. I told her I wanted my money refunded to me immediately and they could keep their product. I read online that other people have fallen for this scam. Can we not start some type of mass lawsuit for breach of contract because they did not deliver the product within the 10 day trial period for me to try the product first?
Apologies for my initial complaint posted, when I stated that the Cancellation Form cd be located at...
I ordered a s$2.19 ample online on January 22nd. On the 9th day of the trial period I called and complained that I had not received it and would like to cancel. The representative said she would extend the trial period until February 7th. The mail went on the 6th and NOTHING arrived. I tried to call again and cancel but the services are not open on Saturday or Sunday.
I called this morning to cancel (after a 45min HOLD!) and they said I could not cancel because it was outside the trial period. I waited another 15min to speak to the manager, who also told me that I could not cancel, even though they were closed on the last day of my extended trial period. He said I should have checked the office hours on the website.
I am being billed $69+ for NOTHING (they tried to satiate me with -$20 off the bill).
If you do not receive the trial initially and call to cancel, DO IT. CANCEL. They will hook you in until you make a mistake during the trial period.
I will never use their product again and will warn anyone else away from it. If the customer service is this horrible, I can't imagine what their normal system is like.
My husband ordered the "free trial" on 1/21. By Feb. we had the fee for the shipping, a foreign transaction fee, and another fee of $87.47-ish plus another transaction fee, plus another pending charge from a company, 'Build Wealth' that we had never heard of. Thanks to all the complaints here at complaintsboard.com, I got on the phone with BofA who uder writes our Visa, and they blocked the pending charge, opened a dispute over the $87.47 charge, attempted to call EverBrite while I was on the phone with them, they got the same on-hold, no response that we all have gotten, then called with me the number for the pending charge to cancel any further charges coming from 'Build Wealth." Turns out 'Build Wealth is known as "Debt 2 Wealth" which has been associated with the other company that I'll be complaining about, Celebrity White. Looks like they are all set up to get your credit card number to establish ongoing charges until you cancel... but you cannot contact them. I think I may have taken care of Celebrity White & Debt 2 Wealth (we'll see as time goes on if there are future charges or not) but EverBrite is the worst as they do not respond to incoming call for cancellations, nor do they process them even *if* you get a live person, judging by all the other posts here (complainsboard.com). So, although I have spent 1/2 my day trying to mitigate the damage, I would be just beginning my journey with these scammers if it weren't for all the others who have posted here. THANKS TO ALL!!!
Given that there is a foreign transaction fee associated with these charges, I'm guessing that they officially do business outside of the US, and therefore cannot be prosecuted under US laws, so I guess no one will be able to shut them down. Good luck to all! Oh, BTW & WARNING: doing the web cancel form for EverBrite, notice that in their Terms & Conditions on that page, the very last sentence states that this new agreement you are entering into with them "...also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final. Limit one per household." Meaning, this would undo the dispute (which will result in a charge back to EverBrite) that I filed with my credit card over their fee. *AND "Limit one per household suggests only one agreement modification per household. !! So, I didn't fill out the form. I don't want to modify my "agreement" with them, I want to sever all relationships with them, forever. Good luck to all. Mean people suck.
I thought i was just paying £1.40 for a trial of teeth whitening. The payment left my account on 27th Jan. I haven't received any products & yet there is another payment of £56.64 that has left my account on Feb 3rd. I was un aware of this & thought it was just a one off payment as i dont recall signing up to anything. I am now finding it very difficult to contact them due to the time difference.
Here is a few numbers i have found in case anyone else has the same problem.
I haven´t been able to cancel the "free trial" as the phone number given is not reachable. I have also been given the wrong order number, because when I eventually got through the queue and gave my details and order reference number they told me that they don´t have my details in their system!! There is also no email address to cancel this "subscription". It´s all full of all lies.
This is FRAUD.
People, please please do no ever order anything from those thieves.