Ever Pretty
Reviews and Complaints

I ordered 2 dresses for my engagement party. They are well done and exactly color like the images. Thanks for your nice job Ever-pretty! I'll recommend this website to my friends.

Bought several bridesmaid dresses, they were all beautiful. But I only needed one, I sent the rest back and they promptly refunded the rest. I would definitely purchase again x thank you

I ordered a stylish gown for my fiance to gift her on her birthday and she loved that outfit. She fell in love with the quality and the material this brand used in designing. She found it comfortable and flowing. Thanks to Ever-Pretty brand for making her day, on time delivery and regular support. Highly recommended.

The dress was beautiful but I will never buy anything from this company again! Dress was to small, contacted customer service and that went great. Sent it back. Dress was received Jan. 30th by them. Feb 10th I contacted customer service. They said they couldn't process my return without proof of sending it back with a tracking number. Thank goodness I had mine. What if I hadn't? The dress was supposed to come right back to the same address. They weren't going to send me my dress without it. Customer service said it was stated to me from the previous conversation with their colleague. I pulled that previous conversation up and no where did it state that. I copied and sent it back. All they could say was thank you for my patience and would send it back when they could.
DO NOT BUY ANYTHING from this company. Looks to me like they were hoping I sent it back regular mail with no tracking so they could say sorry about my luck. They never notified me they had received it and made me pull the tracking to prove it even though it was sitting in their stock. They are rip off and scam artists! You will be out of luck with your money dealing with them.

I was a bridesmaid and unfortunately, the bride picked these dresses due to the affordable price. We ordered them off of Amazon. I didn't want the bride to freak out and think I was never going to order so I ordered back in January to give her peace of mind even though the wedding wasn't until May. I got pregnant shortly after ordering the dress and didn't find out until March. In April was when I had to go try to get the dress altered. The dress was too small and I needed to get the next size up. I reached out to the seller on Amazon and they told me they couldn't do anything because it was out of the return window. I did not want to return, I wanted to exchange. They would have still gotten their money from me, and I would have gotten the correct size dress. I ended up having to order the correct size and pay for it all over again. They didn't like my recent review on Facebook about them and told me to reach out to them privately. I did, and they told me again there was nothing they could do and to contact Amazon. It's not Amazon's issue as they are a third-party seller. I would never EVER order from them, and I don't recommend to anyone else.

My fianc?e ordered a wedding dress from Ever-Pretty on 22nd June 2020. She received an email from them, claiming it had been "delivered to letterbox" on 1st July 2020. We are 100% certain that this was not the case. Due to the nature of my fianc?e's job, during quarantine, she was working in the living room all day. The living room is connected to the front door, with a view of the outside. Thus, she can say with absolute certainty that nobody came to the property that day.

She has been incredibly frustrated by the poor customer service and extreme lack of concern that Ever-Pretty had displayed. She has now emailed them 6 times. Most of the time, she hasn't received a response. And on two occasions, she was just given an automated response, claiming that the dress has been delivered. No apology. No desire to investigate her case. I would say that this is the worst online customer service I had ever witnessed in my life.

She rang them 3 times to attempt to speak to a proper human being. However, it is not possible to get through to a UK number, so she had to go through a US number; costing even more money. It just went through to a voicemail, asking for the order number and claiming they would get in touch. Today, we just received the same automated, uncaring, futile email, falsely claiming that the dress had been delivered.

She does not even want the dress anymore; she just wants her money back. I wish I had checked this company out myself before she purchased it, since reading the other reviews on Trustpilot, of which 47% are Bad', have all but confirmed to me that this is a recurring theme. Lots of people are emphasising the poor customer service, the difficulties in even making contact and the refusal to refund purchases.

I am now left with no choice but to report this case to the financial ombudsman. My father is a lawyer and specialises in cyber-fraud cases. It is a time-consuming exercise, but since Ever-Pretty are refusing to deliver a refund for a dress that was never delivered to us, we are left with no other option.

If you are considering making a purchase from this company and are doing what we should have done, reading the reviews first, I would strongly advise you to steer clear of Ever-Pretty. It's just not worth the risk. There are plenty of other dress providers that my fianc?e has used, and she has never had this level of stress and frustration from any of them.

EDIT: Ever Pretty have finally refunded us the money. I think the fact that I wrote this review on four different websites made them wake up. They don't want a bad reputation. However, it shouldn't take a public forum to get a refund. They seriously need to review their customer service telephone and emailing system so that it does not get this far in future.

Oh man, I gotta tell you about my experience with Ever Pretty. Let's just say, I'm not a fan. So, picture this, I'm scrolling through their site, all excited to find the perfect dress for my friend's wedding. After HOURS of looking, I finally find one I love. I decide to take the plunge and order it.

Now, I'm never really sure of my size, so I go ahead and order a 6. I mean, I don't want to be swimming in the thing, you know? So, when it finally arrives, I eagerly try it on. And... IT DOESN'T FIT. Like, not even close. I can barely get it on and when I try to zip it up, I'm pretty sure I'm going to need a professional wrestler to help me out.

Needless to say, I was pretty disappointed. Like, come on Ever Pretty, get your sizing under control. I don't have time for this kind of hassle.

Overall, I wouldn't recommend Ever Pretty if you're looking for a dress that actually fits. Sorry Ever Pretty, but it's a no from me.

Much love,
KLB!

So, here's what's up with Ever Pretty. I placed hella orders for my boutique and it was pretty disappointing to see how things panned out. A bunch of items that I ordered were missing and what's more, I wasn't even refunded for them. You'd expect some sort of communication from them in such a situation, but it was crickets on their end. I mean, talk about a letdown. Needless to say, I won't be doing business with them again and I suggest you stay away too, unless missing items and subpar customer service are your thing.

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So, I was trying to surprise my girlfriend with a nice dress from Ever Pretty. But, the problem was, I wasn't sure about the size that would fit her better. So, I took my chances and ordered one from their website. When the package arrived, there was no return label in it!

I was like "What the heck?" and decided to check their website. It said that you can request a return label if it's not included in the package. So, I filled out all the information online and even called their customer service and left voicemails but guess what? I didn't hear back from them!

Now, I am stuck with a dress that doesn't fit my girlfriend and no way to return it. It's not like I have money to throw around. I am warning you guys, be careful when buying from Ever Pretty! Make sure you have all the information you need before making a purchase.

OMG, if you're thinking of buying from Ever Pretty, stop right there! Seriously, I'd rather go naked than give them my money again. Their customer service is a total joke - don't expect any kind of help even if they're the ones who messed up. You'll just be wasting your time and your hard-earned cash.

And don't even get me started on the delivery. When my dress finally arrived, it looked like it had been through a tornado - it was so wrinkled I could barely tell what color it was! Talk about a letdown.

Save yourself the hassle and steer clear of Ever Pretty. Trust me, you won't regret it.

So, I was scrolling through Ever Pretty's website because I needed some dresses for a wedding I'm going to and yeah, quarantine hits hard. I ended up ordering one and when it arrived, it looked nothing like the pics online - just wasn't what I was going for, ya know? So I returned it, it said it arrived and all that. But then, I waited for the refund and nada. Zilch. Zero. I called and they said they didn't get the dress and then 180'd and said it was way over the return policy timeline. Okay, I get it, timelines are timelines but I was stuck with no refund or dress. Just remember that sometimes what you order online doesn't end up being what you expect, and always keep track of those pesky timelines.

Oh boy, where do I even begin with Ever Pretty? Let me tell you, I've been trying to return this dress for three whole weeks now and it's been a complete nightmare. I mean, seriously, what kind of company makes it that difficult to return something?

I originally bought the dress thinking it was the right size, but alas, it was not. So, I reached out to customer support via email to see what my options were. And guess what? No one responded. Not one single person. So, after a week of waiting around, I decided to call customer support directly. And what did they tell me? "Sorry, you have to email us to process the return."

Are you kidding me? At this point, I'm pretty convinced that Ever Pretty is just one big joke. I mean, why bother having a customer support phone line if all they're going to do is tell you to send an email? Don't even get me started on the fact that the dress wasn't even close to the quality I was expecting.

So, my advice to you? Save your money and avoid Ever Pretty at all costs. Trust me, it's not worth the hassle.

OMG, guys, Ever Pretty is a total fail! Let me tell you, the customer service is straight up awful and you only got like a millisecond to get your returns sorted. And get this - you gotta pay for all the shipping malarkey and packing and whatever yourself! If you miss their stupid cutoff date, tough luck, because they ain't give you your moolah back. And don't even get me started on the dresses...yikes! The one I got was like cheap and nasty AF, nothing like I thought it would look like IRL. Seriously, don't waste your time and cash on this site, there are way better places to shop for stylish outfits!

Hey guys, I gotta share my experience with Ever Pretty. Shout out to those who haven't heard of them. They're an online fashion store from China, your go-to for stunning dresses that won't break the bank. Now, let me tell you something - if you're thinking of ordering from these guys, here's the scoop. The return and exchange policy? Not great, not great at all. I made the mistake of ordering a dress that didn't fit quite right, and I knew I had to return it. But guess what? The return fee was a massive $100! Mindboggling right? And that ain't it. I tried reaching out to them through the phone but no one answered. And when I emailed them, it was a different story. The responses I got were so confusing and misleading, it felt like they were playing mind games with me! Was super frustrating and stressful. Honestly, I strongly suspect that this whole thing was a scam - get people hooked on cheap dresses then make it impossible for returns. Not cool, Ever Pretty. Not cool at all.

Holy heck y'all, Ever Pretty done messed up my order! I tried to cancel it but they shipped it anyways and then refused to refund my shipping charges like they had promised. What a load of shenanigans! So I decided to keep the darn thing so I wouldn't be completely out of pocket, but when I opened the package, I found snags on the front of the garment! Seriously?! Now I'm waiting on them to respond to my request to exchange this janky piece of clothing. Not impressed, Ever Pretty, not impressed at all.

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So, I needed a new outfit for a summer party and stumbled upon Ever Pretty. Decided to take a risk and ordered two rompers. First impression - they looked great on the website, and the prices were affordable.

Upon arrival, I tried them on, but unfortunately, the sizing wasn't quite right. Thankfully, I remembered them mentioning the exchange option, so I contacted customer service, feeling confident that I would get a prompt solution.

Boy, was I wrong! The process was a nightmare. They did not have the sizes I needed for exchange and told me the only solution was to send the items back, pay the return shipping, and order again from their "sister company" in China - what?! No one mentioned that before.

In the end, I gave up and accepted that my romper dreams were not meant to be, but it left a sour taste in my mouth. It's almost like they tricked me into buying something I could never return or exchange properly.

In conclusion, if you decide to shop at Ever Pretty, don't forget to read all the fine print and ask all the questions upfront. And be prepared to have to deal with their crazy exchange policy that might end up costing you extra bucks.