Woman Within
Reviews and Complaints

I read in this website a review that doesn't show the lady very satisfies about the products.
She should realize that they have an excellent service, but if she decide to buy cheap cloth
And invest very little money, that's what she will get in any store, like Wal-Mart and so on.
Of course she can buy much better items if she wants to spend more money, some people
Can't like I do!

I found woman within thru Amazon. When I got my order, they had included their own magazine. I was immediately accepted for a WW credit card. I love the stylish clothing for us bigger girls. I have had 4 abdominal surgeries and this year a neck surgery. I have gotten bigger over the last couple of years cause I can't exercise like I would like to. It's great to have a place to buy clothes that don't just say "potato sack".

I ordered a pair of jeans from this company last june. I ordered 1 but received and was billed for 2. Neither package had a return slip enclosed so I couldn't return them for a refund without paying the postage myself I called and texted so many times. They kept promising me the return slips but they never showed. Now it's september. I know I'm never getting my $40 back. That's a big chunk when my whole income is $8000 a year from SS

It's difficult to find quality large size clothing that isn't astronomically priced. Woman Within has good quality clothing for large women and their prices are affordable... especially during sales! I've never had a problem with the items I purchased (sooo many items!) and the shipping and packaging is great. The website is good about indicating when things are no longer available or on back order. If this is your market, Woman Within is definitely worth a try. I love it!

I have spent a lot of money over the past 7 years with this company. I am in Australia so delivery charges are very high. I ordered a pair of black denim pants light twill pants arrived The company does not care and will not take responsibility for the mistake. I am caught between a rock and a hard place because to return the product and re order will cost me on far more than the cost of their mistake. They had me they lost me they will never get me again. Beverly Cook NSW Australia

The first time I ordered from them I was unable to get help returning the item and I gave up trying.
The second time I was getting something for my mother-in-law so I decided to try again. It said 40%off so I went ahead. It took me 45 minutes to order because of pop up ads asking me to create an account or buy more merchandise. When I finally got to checkout I found that standard shipping was $18.
Next time I'll skip Woman Within.
By the way, the first review website that shows up if you want to review Woman Within is Consumer Affairs. It showed good reviews and it wouldn't let me create an account.

Well after being a former customer service rep and fired for finding fraudulent activity within the company they don't give a damn if you get the correct order or not they trick you into ordering then you sign up for a members reward program that charges you the site is setup for failure. They turned it around on me fired me for doing the right thing and I knew it was going to cost me dearly. I am now homeless they didn't pay me just threw me out the door if you are smart get your money back and don't order from any of them they taught me a valuable lesson don't order online you don't know what kind of hurt you are doing by giving them your credit bank and PP account information. They had me going by my government name and turned it on me when I got proof I didn't take nothing. Roam in is like roaming in your phone they get the reward they are crooks and I might be homeless but the longer I would have stayed with MCI Communications Clarus and that company that handles the claims and rewards the more damage I would have been blamed for. The only reason they fired me because I found out about them snooping in my phone the videos are public you can see on my Trey Haziq page and I am going to report all these sites that push them because they didn't have to fire me

Poor quality it's quite the scam they have going on... They offer you all these promo codes for all these name brands. There are no name brands everything's made in China. It's extremely poor quality Sweatshop material... So if you don't like it guess what you have to spend 7:50 to send it back and they change their prices on a daily basis so now you're going to get whatever discounted price they have now even though you receive will clearly show you paid full price for overpriced crap... So basically in all reality you already paid for it multiple times over.
Customer service is basically scripted? They will yes you to death. I finally only got results after I had called and emailed multiple times that I finally demanded to speak to a supervisor and I refuse to be put on hold once again with no results. Customer service tells you yes. I have it I'll do this I'll do that they don't do anything that yes you to death. They were sure you're able to accept my credit card number in my PIN number but yet on three separate orders were not able to apply the promo codes. I had to get on the phone to get refunds which took me multiple calls and emails to accomplish that... Listen if you want to buy crap at five times the price it should be be my guest!
They're selling crap- crap -crap crap. Overpriced overpriced shipping return rates that are ridiculous customer service that basically is scripted to agree with whatever you say. Call me old school! Just go to the store at least if you want to spend $5 for something you know you're getting $5 not spending $55 for a $5 item. A
A horrible horrible experience very poor quality even the items I kept you wash them twice and they're absolutely useless $30 for a dress that you can see through its crazy do not shop with his company there is scam..

Online Complaint with Woman Within - www.OneStopPlus.com If this is deleted I will still place this review on 100s of other sites worldwide.

I had the worst experience. I will go into greater details after I have contacted the right authorities. I will say when I placed my order I asked what my subtotal amount is before having them charge my credit card. I decided to call back in to see if I could add something else to my order. I gave the representative my confirmation number and asked what my subtotal is for the order I had just placed. This person gave me my subtotal and it was over $100.00 more than what I was told from the person who took my order by phone! WOW!:(

I told this representative this is unacceptable. I had all the prices in front of me which included my discount coupon.

There online store system, I was told jacked up several clothing items! FOR Example, a short sleep shirt was $13.00 with coupon code $9.97, was jacket up to now $29.99! Several prices went up over $20.00 per item and my new total with adding nothing else to my order was $100.00 MORE!

What I was told AND agreed to pay when ordering was not the fact. When the lady took my order by phone she gave me a confirmation number with my
Subtotal amount that was to be charge to my credit card. That is what a confirmation number is all about. In the beginning I was going to place my own order online but the online system would not take my coupon code for some reason. The coupon code was not expired I was told. I called in to have my ordered placed and the person I spoke to said the coupon code works on her side and she will take my order by phone. I said okay. I had the prices right in front of me on my computer with my calculator with my totals before calling in. I just needed the tax amount. I am a osp member, however; since this whole thing wasted hours of my time, I am giving my business to a reputable company who doesn't work hard on stealing from their customers. The people in charge of this operation know what they are doing. I have a close friend who is an attorney who I am going to have his office take a closer look at this company policies. I am also going to report this to the right authorities! They have their system change the prices on purpose.

How do I know? Please continue to read on.

This is the reason onstopplus, women within, etc does not send you a confirmation receipt to your email address with detail information of what you just purchased. They will send you an email concerning your shipping but not a detail receipt. I interviewed dozens of employees from the call center and recorded what each one of them said about the prices after a purchase is process. Basically, the representative at the call center are told if a customer calls in about an over price item or purchase to refer them to customer service. Customer service is careful about what they say to a customer and makes an excuse as if there are different prices for the same items within thousands of other catalogs they send out. Customer service does not care and according to my interviews and recordings I believe they are fully aware of over charging and taking advantage of their customers. This is illegal and something must be done about it. When all of this was taking place, I had decided to call back again with in a few minutes later. I had resolved the $100.00 over charge to my order, but it was still off a few dollars more out of my pocket. I spent an extra 30 minutes on the phone going over my order and the person at the call center made the corrections. Before hanging up I had my subtotal, the amount that is to be charged to my credit card.

I am keeping great records of names and what was said to me.

I called back in and spoke to another person and wanted to know what my total amount that was charged to my credit card and this person told me
Now $76.00 more! WOW! It was just corrected and the system over charged me again or what I was told! We went back over the charges and this person corrected it but could tell this person didn't care about making the corrections. I again recorded the conversation and wrote down more details and I decided to call onestopplus.com again a few hours later on to see what is really going on here. I did and AGAIN THEY WERE CHARGING ME NOW $47.00 MORE than what I agreed to pay. This is called false advertisement and is against the law. This company is NOT TRUST WORTHY. It appears they do not send out email receipts to their customers because they don't want anyone to acknowledge they are taking advantage and over charging their customers whatever their system is setup to do. At this point, I have canceled my order. I will not be a member and of course, they will not refund my money but this is okay with me. It is better to acknowledge this is an on going problem than to be swindled out of your money. When you place an order you know what you are spending before giving the company permission to charge your credit card. Later on when you get your order delivered your mind is not so fresh about the total amount you had paid.

Just because I have invested hours of my time to experience this horrible situation I'm going to see what I can do about getting the right authorities involved. There are laws in our land to protect us from theft. I am going to call a investigator news reporter, etc. I am interested now in pursuing this matter and getting to the bottom of this. If a Company over charges each customer $1.00 and they to this to a few million customers. That adds up to million of
Dollars of stolen money. OneStopPlus with all the other stores involve over charge you and then act like it is not a big deal. I recommend you find another place to spend your money and energy.

Ordered a gown and robe for 38.00 dollars for my wife on her birthday,which is a lot if your elderly and on social security. They manage to get their catalogs to us every month but managed to ship to an old address over 4 years old. Checked the shipping address as same as address on debit card to no avail. Customer service lady was rude and told me it was on me. Never received receipt, or proof of order. It's been in shipping for over 15 days now going from my old address to who knows were as customer service refuses to research my order. My advice, stay as far away from this company as possible.

I purchased over $170 of clothing and the package was shipped on 11/14/23 through FedX. Women within debited my account the same day. I was given several delivery dates as each date arrived and the package had not been delivered. In tracking the shipping history of my package I found it has travelled through the same 3 locations two times each and has been stuck in the last location since 11/28/23. Today, 12/2/23 is my most recent delivery date.

I have followed up with Women Within. It is an automated line where they only repeat the tracking info they post on the website. Then they disconnect my call.

I have followed up with FedX and their response is the same.

On10-13-2023 I tried to order item #0034-24498-9999 online taking the $10.00 reward cert# RW00502988826621 which expired on 10-18-2023. It would not take the $10.00 off so I called customer service and spoke to James who assured me that the $10.00 would come off. On 10-27-2023 I received an email that confirmed the order but the price was the same, the $10.00 did not come off. I called customer service and spoke with Susan who once again assured it would come off. I received my account statement and it was still the original price. I want to be reimbursed the $10.00 asap. Why send an award cert thru the mail if you can't use it.

Carolyn LaBerta

4A Carteret La

Whiting, NJ 08759

[protected]

Long time customer. Today FedEx texted me my order was at some store. I had to travel to pick up an order I had paid to have delivered to me. One pair of pants were missing. I called customer service and they would not ship the missing pants to me. They would only credit me the price of the pants. So if I want the pants, I again, have to pay shipping. I asked the representative to pass to her supervisor my complaint. She said she would take the complaint but only her department would see it. This to me is bad customer service. I am not a happy customer.

After doing 3 different exchanges at different times I get a different answer each time. One person said I need to return it, then they will put the money on a gift card and I can re buy it, but would have to pay for shipping. I said no, I just want it exchanged. Then told if I wanted money back on my credit card it will be a $10.99 fee. It is so hard to make a return/exchange with them.

Also, I'm so tired of paying so much for shipping with even just one item. Each item you order the shipping goes up. I can understand that it will go up some, but STOP sending me 3 or 4 catalogs each time. Those weigh a lot. I don't want them, I don't even open them, just toss them. Hate this company so much.

I placed an order on October 5, 2023 and a gift card for $14.99 was used. The final amount of the order was about $21.00.

However, Woman Within charged my bank account $36.97 which was the amount prior to the gift card.

My bank has already deducted that full amount from my checking account and when I complained,I’m was told it could take up to 3 days for the correct amount to appear.

How dare you! What kind of company treats customers this way, The only amount that should have been deducted is the $21.00. But that didn’t happen and now I have to be penalized because of how you do business.

Well you’ve lost my business for good.

Ordered and returned the same day. Reordered thinking the credit from return would cover it. Billed twice and never a credit issued. Then when I emailed about it, they said they would issue an E-Card. No, I wanted it refunded back to my credit card for the order. The day after I emailed them about that, they charged my credit card without my permission and bill me for some rewards/loyalty program. I did not sign up for that or give them permission to charge my credit card for that. Out 200.00 and received one CHEAP item. The worst company ever. Do yourself a favor and do not do business with them. I called them and requested the loyalty program/rewards they billed me for be taken off. So far, it has not. On refund issued either. I will have to get my credit card company to reject the charges.

I purchased a woman's shirt but received men's pj's. I immediately tried to start a return. I selected the option of refunding the money back to the original card. Instead I got an email saying they gave me a credit to their site. I told them again that I did not want a credit as I do not want to purchase anything from them again. The past three purchases needed to be returned. The sizes have changed and are not consistent. And the quality of their items has been unacceptable. So this has been going on since February. It's now August. They still owe me $64. I do not expect to get it. I initiated my return within the limits they allow. At first they said no need to return the wrong item. then after three more attempts to get my money they said I would need to return it. So I did but they said it's too late to ask for a refund. Totally pi*d. I give up. Bad company.

on 4/30/23 I placed an online order through Woman Within for a woman's denim shirt Item #[protected] $48.22 total. I received a mans sweat pants and shirt in XXL. There are no XXL men in my home. I did not order this. But I was charged 63.62? So I initated a return and asked for the credit to be made to my original card. But they gave me a credit for their site. I replied that I am done with their company because everything I ever ordered was just not what I expected and am not interested in purchasing from them again. they replied that I was ok that they would issue a credit to my card. But they sent me another message that the credit would be a store credit. So I have been going back and forth with this since then. I initiated the return within the time they said I had in order to get a refund to my card. Still waiting. They have stopped replying to my messages to give me my money. I am so done with them. their products quality has degenerated over the years and their sizes keep changing. I am sick of this treatment. Been a customer for years.

I placed an order for three items of clothing and returned two pairs of pants that were much too large. I received an email notifying me they had received the two pairs of pants, which were $9.99 each, for a total of 20.98 plus sales tax, bringing the total to $21.18. I received a refund on my PayPal account for $10.19. I called customer service three times. On the first call I was told that there was a store credit for one pair of pants (amount not given) and the other pair had been refunded to my PayPal account. I asked why one was refunded and one was a store credit when both were ordered and returned at the same time. She said she would do a refund on the second pair and void the store credit. That refund never showed up. When I called the second time saying I had not received the second refund, he said to give it a few more days. When I called the third time, this rep would not listen to anything, was rude, and flatly stated that I had received a full refund and the case was closed. I asked for transaction tracking numbers so that I could verify whether a second refund had been indeed made to PayPal. She said she did not have access to that information. I asked to speak to her supervisor and she tried to discourage me. I was on hold for over an hour with the customer service rep stepping in periodically to say her supervisor was busy with other customers. She also said anyone else I talked to would tell me the same thing she was, which is that I got a full refund. Case closed. She eventually reluctantly gave me a number to call as well as an email to an unnamed department that should have the transaction tracking information. I tried calling twice but was just caught up in an automated loop saying the office was closed (in the middle of the day during stated open hours - and yes, I figured in the time difference). The message did provide an email address, so I emailed and received no response.

I was ready to complete a ~$300 order, but the standard shipping costs were >$30! I started a chat with 'Anthony' who gave me a code to adjust the shipping costs. The code did not work. He then said that because I used a sales code on my order, he could not provide a code to adjust the shipping costs. He claimed to be a Supervisor, but could not resolve the issue. I told him I will go to Amazon instead if he couldn't assist me. He did not respond. Your system doesn't allow me to paste/attach it, but I have a Word doc copy of the chat if you would like it.

My email address: [protected]@comcast.net