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ETSYgetting paid

I recently closed my Etsy shop I had 4 orders to fill and submit tracking numbers for I did that but Etsy is saying my account is under investigation and they have until Jan of 2020 to complete the investigation..I hv contact customer Service 10 times in 2 days and still hv not gotten this issue taken care of.. why would my account be under investigation why are the holding my funds totaling 188.00 I ship the order submitted shipping confirmation numbers and still no payment to my account has been posted there is no customer Service number other than representative who can't help u but only escalated your case my case has been escalated 9 times and still no call no email no anything..
Shonte Thompson
Jackson Ms 39213
[protected]@gmail.com
[protected]

Th
Jul 25, 2019

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