I was contacting by Etour and Travel after looking at their website. We were looking into different traveling companies to see what they had to offer for future use. The representative on the phone said that he would send me information and that it would not cost me anything until I had made a decision.
When I got my visa statement, Etour and Travel had charged me $415.00 and this was without my authorization. I called them and explained what happened. The date of the transaction on my visa was January 14th and they said that in their system it was the 12th. So, because I was calling on the 29th it had already been past their 15 day cancellation period. This was something that I was never informed about when the call was made to me or when I received the DVD in the mail. The DVD did not come with a letter or any information about me having an account with their company.
Their customer service representative would not let me talk to the manager and when I finally decided to pretend to cry they gave me customer service's email address. But that's as far as I could get. Their customer service is very unwilling to help you when it comes to refunds when you didn't authorize them in this first place.
Called to cancel vacation package, and what ensued was a half hour battle with rep over why I wanted to cancel my service. I told him I never received confirmation email (they had my email listed wrong) and I didn't like the things I'd read online regarding the company and it's practices. He then attempted to offer an auto upgrade to 2 bedroom hotel with living room and full kitchen, but I was still unwavered in my decision. Just really upset that it took such a fight to have my money refunded and have the order canceled.
Others were traveling with my children and I, but are not now. My children want to go to Disney and I have no need for the universal tickets now.
Please reimburse these to my Mastercard. If you have any other questions please let me know. I am displeased with etour and travel and would not want to deal with this company again. I wanted to take my presentation day on another day and this is not agreeable with your company. I have had numerous problems along the way. Rene Saulnier
The travel agency called and spoke with my boyfriend juan f franco. Said yes to the vaction, but quickly changed his mind and said no to the offer, but the travel agent said that they couldn't cancel the order. They said that they had to process it and that we had to wait to get it in the mail. Which all took place aug. 15,2007. We were never told about the fifteen days to cancel. When I estella garcia called to find out why it was taking so0 long to receive the package, which was about a month and a half ago. Was told that it should have been there already, but we still didn't get it until last month. I then called to tell them that we didn't want it and that we wanted our money back. The person that I spoke to told me that we couldnt have our money back because the package was purchased in august so the fifteen days had already passed, but I don't see how that should affect us getting our money back if we were never told about the fifteen days and we didn't receive the package until months later. I also feel that when my boyfriend asked for his money back during the original conversation back in august they should have given it back instead of saying that we had to wait for the package to come in the mail. We have no hard feelings only want our refund back of $398.00. I also feel that you should see to it that the agents make it more clear about the fifteen days.
juan f franco & estella v garcia
I was billed $198. when I told the salesman that I did not have the money for a trip. He said "lets just see...
I received a call from the sales rep that my vacation had expired and that I had till Nov. to use it or it would be lost, unless I could pay another $20 to extend it for another 6 mths. I ask him if I could just get my money back and he informed me that the only way is to sale it to someone else. I would not wish for anyone to go through this. I think this is a rip off to charge someone and then keep their money!!! I just has surgery and will not even be able to use it at all. Is there anyway of getting my money back from this company with out getting a lawyer involved?
Plz advise smb!
My complain is basically similar to the other complain's. I was contacted by etourandtravel offering me also a Mexico vacation package and this was actually why I responded to them,because I was interested to go to Mexico and to relax on the beach,last year I was in Cuba for 7 Day's and the package was $ 1450.00 all included for me and my wife. Anyway a lady called me after few day"s and started to talk about orlando and daytona I told her that I was looking for Mexiko but she managed to convince me that the other package is better,on the end of our conversation she asked me for my CC # and I gave it to her thinking that they are not going to charge me until I see the DVD.Few day's later I got the DVD and I was not very much impressed,so I send them an Email to cancel the package,this was only 7 day's later,they respond to me that they can not cancel it via Email!!!??? Why? They want to talk with me I knew if I talk to them they will try to convince me again,I told them if they want to talk with me they can call me in canada and whe will talk. They never responded to that. Well now the 15 day's cancellation timeframe is past and I am charged $498.00 and I can not do anything about it. I am not going to this trip I am not getting my money back, I think I did cancel on time but they does not accept Email cancellation, I don't know what to do. I don't know how is it possible to have companies like this, somebody should shut them down because this what they are doing is not human. I hope somebody will break their neck and I wish them to get the same back what they did to us but 1000 times worser.
Etour and Travel put us up in a hotel in Daytona, FL that was absolutely disgusting. There was mold on the wall by the bed, a dirty plate next to the bed, crumbs on the floor, a used bar of soap in the shower, hair on the tub and floor of the bathroom, the kitchen was dirty and greasy smelling, the ceiling looked like it was about to fall in, and the bathroom drain in the tub was orange and discolored. The hotel was called "THE ISLANDER". When I checked in one person at the front desk said if we didn't like the room we would be able to switch rooms. So I called the front desk and another person said there were no more rooms. He sent a maintenance person up to the room and all he did was pick up the plate and said he would have the front desk call up to the room. They did not. So we called other hotels and had to pay for another hotel room for 2 nights!
Very poor service!
I had an aggressive tele-marketer from e-tour and travel based in Orlando call me and sell me a 3nights in Orlando and 2 nights in Daytona package, for $198.00, no mention was made that presentations had to be attended by husband and wife for their time share or what ever it the con' is when they sold it to me!
I purchased the package in 2006 then could not go straight away as my husband got called to active duty in Iraq, so I paid $50 extending the time period for the offer, then they called me again in June 2007 to say I needed to book or extend, so i told the agent I would like to book it but my spouse was on military duty, he said no problem its in your name so you can do that, but wanted another $50 for a non refundable fee to hold the reservation? Which I am sorry to say paid.
So I had booked my flights to travel August 2007 then got a call from one of ETours Managers late in July 2007 to book my presentation, he says I have to do this presentation with my spouse or I can't have the hotel room I have already paid for? I told him I would be traveling alone, he said he was canceling my hotel because its written in the rules you must do this presentation with your spouse. Then he refers me to Kings Creek Vacations and says thats who sold it to me, I call them and they say they have nothing to do with the actual booking, and I must deal with ETour and Travel. So I have tried to call and e-mailed ETour and Travel but they do not respond back to me, and are ignoring me, they have $400 of my money and I have no hotel and my vCtion is ruined, nice way to treat the wife of a veteran serving your country ETour and Travel!!
Don't be conned out of your money by ETourand Travel.com they are rude, mean, and do not care about their customers...
July 10/07, I had a call from Kenny Whitington whom was promoting a trip. After much hesitation, I agreed to look over the information. After discussing our budget with my husband, we decided that this trip was not for us. I purchased the trip for $169 on my visa and I was told that I could cancel anytime within 15 days. On July 16/07, my husband went to cancel the trip (I was away camping for 2 weeks), and he was told that he could not cancel the trip because his name was not on the form. A few days later, after receiving the information package, my husband tried to cancel again. He was denied because my name was on the form. On July 27/07, I returned from camping and immediately phoned to cancel. I was told that the 15 grace period was over and that the trip was mine. I could sell or transfer the trip to a friend or family. This is a trip that not just anyone would go for since you are required to sit through one to two hour presentation on time share. We regret ever getting involved in any of this. My information number is 1196409 and I would like to talk to the supervisor regarding this matter. This is the only solution that I was given when I phoned to cancel. I'm not sure how reliable a email complaints department is and I look forward to some sort of solution resolved from this.
I tried to contact etour and travel to cancel a package deal but every time I tried the wait was too long or the phone was not in service. I e-mailed them and no one contacted me back and I would like a refund on the deposit I put down which was $98.
I received a DVD after the 15 day time limit to cancel out our "vacation" with this company. Funny thing is they promised me a "packet" of information AND a confirmation email -- I had NO idea who to call as the guy never gave me any names as to who was selling me the package (yes, I was stupid, I admit it that I didn't ASK which company this was). The guy promised 7 night stays in 2 locations of their property (yes, THEIR property, I made sure to ask THAT one). When I got this DVD (which is ALL I received from them) I watched it and was shocked that I'd be staying at "their choice of hotels". I called immediately (well, the next day - it was at night I watched it) and found out it was after their 15 day time limit to cancel.
"Sorry, nothing I can do, you can contact our complaints department via EMAIL (only, get that???) and see what they say" ... I did but NOTHING BACK FROM THEM of course!
I filed a dispute on my credit card for the $69 I was already charged - the dispute was canceled and there was nothing my cc could do because ETourAndTravel refused the refund to my cc company as well! The rest of the money, we'll see. I've actually canceled my credit card because they will NOT take any more funds from ME. They do NOT do what they tell you they are doing - and I refuse to pay liars.
Do NOT get ripped by this company, it's a big scam and everything I've read about them - seems others have been scammed as well. (they even told me I'd have to pay MORE if I wanted to stay in their resort!!! Can you believe it??? After I ASKED and was told differently!!)
I was offered the 7 day and 6 nights orlando florida and3 night accommodations in daytona beach area. THEY ALREADY GOT $250.00 OF MY MONEY. My daughter talked to someone at the phone# they have listed on there purchase conformation letter1-[protected]. I decided I could not afford to go because of gas prices and a rental car also a few other things. When my daughter called and talked to them they said I was screwed more or less because I had and obligation to them and they would take the rest of the money out of my account. Now they wont I changed my account. When they go to get another payment boy will they surprised! They will not get the last $150.00 they are expecting. I know$250.00 is a lot of money to me and a lot of other people at least they did not get it all. I will not ever let this happen again. I have learned my lesson.
Etour and travel called me with an offer after contacting me at the end of last year and I refused the initial offer. The person I talked to offered me the package for $169.00 and I stated that I would need to discuss this with my wife and the person turned me over to their manager who said that if he could make the deal better would I do it right then and he then said the cost of the package would be $69.00 for me and that was what I agreed to and left it at that. I did not open the package immediately after receiving it because I had understood the agreement over the telephone and now my two objectives were to find a time that we both could go and talk my wife into going to the presentation because she does not like doing that, which is why I wanted to speak to her before taking the deal. However after opening the package under balance due were four monthly payments of $25.00. The individual who I talked to never said this and so I called and wanted to cancel the deal because how do you start off with some company that wants me to refer my friends to them when they start off by lying to me. The person who I talked to was very nice and made several concessions by trying to upgrade the package and she did give me a deadline which I missed by one day and they could not cancel the account and refund my money. The situation is this if I stop payment on the credit card they would have to cancel the account but for whatever reason they can't cancel because I do not want to have much to do with the company after the initial first impression that I received.
I booked a trip with them to Orlando, getting there on the 14th of Feb and leaving. I was to take a tour on...
A few months ago I received a phone call from a lady offering a 6 night vacation with rental car, 3 star major hotel hotel, free tickets to Universal, as a few were left over for $149. Well the only requirement was that I had to listen to a company's presentation for 90 minutes. It sounded ok so I accepted the offer. We went this last weekend. The hotel was a run-down Ramada in Orlando that was nasty. Our presentation was over 180 minutes long (we could not get away with out walking out) and we received no attraction tickets or discounts of any kind. When I questioned this the website further explained (referred to website) that the free tickets are for Star Passes and they are not free but discounted for a large sum and only in addition to entry tickets at your expense to Universal. What a racket - say one thing, give another playing on words. We left one day early to get out of the hotel and went home. It is sad. Yes you get to go to Orlando but oh, get this, if I go to Daytona (the second part of the 6 day "vacation") I have to listen to another presentation - a 2nd one not mentioned. Basically you get nothing and they take your time. I have, in a sense prepaid for the hotel (they advertised $39.99 night and book 3 nights get 3rd night free.) Terrible experience.
I received an Email indicating I could receive 2 free tickets to Universal Studios. On 10/21/06 I received a...
This is a complaint about the services offered by E Tour & Travel, a vacation ownership broker ...