[Resolved] Etihad Airways5 days delayed baggage delivery

S Aug 01, 2018

Mr. Tony Douglas SECOND REMINDER 25th July 2018
Chief Executive Mr. Peter Baumgartner
Etihad Airways

I have already mailed to the above mentioned gentlemen and to Etihad had no response from anyone which is very surprising and upsetting.

Dear Sir,
Few facts from your frequent flyer Silver card no [protected]. I was a frequent flyer silver card holder on Emirates but stopped travelling with them due to their bad service and attitude to the customer on the ground and in the air. I switched to Etihad because of the service and convenience for London. What is mentioned below is for your favorable consideration.
I stared my journey from London Heathrow on the 18th of July 2018 for Karachi. My itinerary was London, Dublin, Abu Dhabi than Karachi. Flights and dates were EL169/18Jul/EY48/18Jul/EY200/19Jul. Ticket number 60728679463441Tag Numbers EL211607/EL211606. On reaching Karachi I found out that my bags did not reach. I was informed by the Etihad Airways Baggage Tracing at Karachi airport that the bags were left behind at Dublin airport. They confirmed that the bags has been traced and they will reach Karachi on tomorrows 20th July flight at 7.00 pm EY200. I kept on inquiring every day they kept on giving fabricated stories that the bags will reach on the next flight at 2.00 am than evening flight at 7pm so on so forth. I informed them that I am diabetic I only have medicines for two days only all medicines are in one of the bags but no one paid any attention to my request. I received my bags on the 24th July 18 in the afternoon at 12.15pm. I opened my bag in front of the delivery driver Mr Kabir and showed him that all my medicines were in the bag he is witness to it. It is unacceptable and unbelievable that it took Etihad to bring my bags 5 days knowing that I was diabetic and frequent flyer silver card holder. I never expected to be treated in such irresponsible manner and I will get this treatment as a reward for being a loyal customer of Etihad.
The amount of anxiety, problem, stress and sugar disorder caused by this whole episode is every disturbing and annoying. To compensate me for the problems caused to me with no fault of mine you are kindly requested to please give me a complementary return ticket for London and 30000 tier miles on my frequent flyer Silver card no [protected].
Further more I am still waiting to receive my card. I went to your office in Karachi and requested Mr Jamil Siddiqi who sent a message to the head office requesting for my card three months has gone by nothing as yet I am once again sending you my contact details please arrange dispatch of my card to me and update your records. My e mail idee is [protected] and my addresses are
Pakistan Address England Address
Shoaib Bashir Siddiqi, Shoaib Bashir Siddiqi,
House No 42/1, 27th Street House No 5, Benhill wood Road
Off Khayaban e Mujahid Sutton
Phase V Defense Housing Authority Surry SM1 4HG
Karachi. Pakistan England
Cell: [protected] Cell: [protected]

You are kindly request to consider my above mentioned request favorably.
Thanking you in anticipation

Your loyal customer
Shoaib B Siddiqi

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Updated by Siddiqi Shoaib · Aug 01, 2018

    Every thing mentioned above

  • Etihad Airways Customer Care's Response · Aug 01, 2018

    Hi Shoaib, we're sorry to learn about this. We can understand that this situation is not ideal. In order for you to protect your personal data, we would recommend you to remove your booking details from the public page. To investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thanks. *Ivy

  • Etihad Airways Customer Care's Response · Aug 01, 2018

    Shoaib, we will forward the details to our Guest Relations team, so they can create a case for you and investigate what has happened. We will use the email address registered in your Etihad Guest account. However, we would recommend you to delete to remove the post, as it contains private information. *Ivy

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