CB Airlines and Air Travel Etihad Airways Complaints #2-21

Etihad Airways review: Would have gave negative

KothaS of US

Oct 05, 2026 5:32 pm UTC

Verified customer

Featured review

I had a terrible experience with Etihad Airways on my trip from Austin (AUS) to Charlotte (CLT), then to Abu Dhabi (AUH) and Hyderabad (HYD).

The Austin-to-Charlotte flight was operated by American Airlines. The check-in/boarding process was extremely slow, taking around 30 minutes per customer. Because of this delay, we arrived about 43 minutes late, and American Airlines refused to board us.

At that point, no alternative tickets were provided. I contacted Etihad, and they told me they would rebook us through Boston. However, they kept us waiting and wasted valuable time. By the time they finally responded, the departure time had passed, and they then told us that, according to the ticket rules, they could no longer rebook us.

This was extremely frustrating and unacceptable. We were left stranded because of the delays and poor coordination between the airlines, despite having a confirmed itinerary. The entire experience was stressful, especially because we were traveling with our family.

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Etihad Airways Contacts

Etihad Airways phone numbers

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Philippines

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Etihad Airways emails

socialmedia@etihad.ae

100%
Confidence score: 100%

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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Oct 30, 2026
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