The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Epoch.comfruad

Hello every one, My boyfriend account was being charged 34.95 for something and no purchess were made by him but by someone else Epoch has been taking this money out monthly and it made a neg. amt. in his checking which caused problems at the bank. The bank looked into this and said it was someone he knows name that made a purchess they have been taking out this amt since July Epoch never checked to see if it was this persons account and if they had they would had found that the account did not belong to the person who made the perchess. The company should have notified the bank and had them notify the person of the account that this purchess was made and if he oked it to come out of his account. The total of 473.95 was taken out before my boyfriend knew it 3 payments all on the same day. Who is responcable for this ?

Responses

  • He
    helpful person Jan 29, 2010

    most of epoch's clients/merchants are high risk or adult services such as pornography and cam sites. read all of the print on their website at epoch.com and try accessing your purchase history from there. it takes a few minutes, but you may be able to find the source of the charges. you may have accidentally signed up for a recurring monthly service by hitting a trial button without realizing what the full terms and conditions include.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.