Envato / ThemeForest
Reviews and Complaints

Codecanyon feed lot of freelance workers into a real time manner. Not only one time effort to any freelance workers. It's a great platforms for all (including start ups to big company) depends on codecanyon for their growth. Definitely codecanyon (envato site is trust worthy site for all).
Cheers...

OK. Look. Its a marketplace. They don't own what you are buying. But what they do is provide a mechanism for script writers to sell their stuff, and for people wanting them to buy them.

Has every script ive bought been perfect? Heck no. But Codecanyon.net handles issues with care and common sense, without some referring you to some "suck it up buttercup" fine print.

I always feel confident spending my money there knowing i will get value, support and should something go wrong, reasonable considerate customer service.

This review for a item on CodeCanyon. There are many stock notification system for woocommerce. But this plugin comes up with all features. You can send product updates by email, mobile & desktop push notification, instant SMS. You can send scheduled message on daily, weekly, monthly. It has 26 different messaging libraries integrated with. Everything is fully configurable. You can use your custom notification template in admin panel. You will notified for low stock product, back in stock product, product sale. You can enable disable each option. There detail report on stock both in tabular and graphical. You can export data. Hence, it has a combination of every option we need to increase our product sale. Here you will see the product: http://codecanyon.net/item/woocommerce-stock-notification-builder-sends-desktop-mobile-email-notifications/

I was purchasing a theme for the first time, however after filling out everything including card details, I got a BLOCKED ACCOUNT nag. I filed a ticket and received this response:

Zepol (Market)

Dec 2, 2023, 01:51 GMT+11

Hi ,

Thanks for reaching out to our team here at Envato regarding your disabled account.

We have reviewed your request against our user terms and unfortunately in this instance, as outlined in clause 55 we won’t be able to offer you our services.

We appreciate that this may not be the news you were hoping for. We have refunded any recent payments that you have made or that may not have automatically been voided by the payment processor.

As detailed within our user terms, if an account is disabled you will not be able to apply for a new account as unfortunately, you will no longer be welcome to use our services. This decision may also apply to any other accounts you have on other Envato sites.

You can view our full terms and conditions here; https://themeforest.net/legal/market

Thanks again for reaching out to us.

Envato Market Help Team

_____---------_

I repeatedly asked which part of the clause I violated, I never got a response back. As far as I know, I have not violated that clause. It would be impossible for me to have violated that clause. And the worst thing---I was told that my other envato subscription could be affected. I'd say what Elon Musk said recently.This is just simply arrogance!

I have been using Envato Themeforest for nearly 7 years. I have purchased nearly 10 licenses so far. Recently, I tried to purchase two more licenses. When I made my purchase, Envato decided to lock out my account out of nowhere. They didn’t give me any reason. When I tried to reach the Envato Help Team, they didn’t even give me any explanation.

When I searched a little bit, I noticed that I was not alone. There are a lot of customers whose account is locked out without any reason. And this creates a reliability problem for the themes purchased from Envato. I can no longer rely on themes from Envato.

I am no longer able to purchase new licenses. But, I am also not able to access my previous downloads. It means that I will no longer get updates. I cannot access my previous purchase codes. I got literally robbed by Envato.

Do not think that this cannot happen to you. I used Envato Market for 7 years without any problem. One day, without any reason, they just stole all my licenses. It will happen to you as well, sooner or later.

I bought a theme and was directed to but thru this company - I paid and so called got a license. My developer then tried to install the theme and was told we cant use the theme it has no license? I tried to login to my account to query this and am told Account Locked! Have you ever?! So now I have to contact their support to unlock my account - who locks people/clients accounts? Then the support email says I have to wait 4 days for it to be answered? So now I have a site thats unusable Im out of $ no license no support and losing business! Disgraceful - I would use stronger terms if I could.

When purchasing a template that has several versions and when I download it I only have one version that is not compatible with my software version, I complained to Paypal and they blocked my account, where I had several paid downloads. They still threatened me, I don't recommend this site or their downloads, full of viruses and poorly written code. There should be more choices.

I had a really bad experience with ThemeForest. I purchased a theme for $61 on May 31 and since then, I haven't been able to log in to my account. I tried to contact their support team three times, but I didn't get any help. The first time I contacted them, they told me that my account was being controlled by their team. I was confused and didn't understand what that meant.

Today, I received a new response from their support team. They said that they had investigated my account and decided not to re-enable it. They didn't give me any explanation or reason for their decision. They also said that their decision was final and couldn't be revoked.

I'm really disappointed with ThemeForest and their support team. I spent $61 on a theme that I can't even use, and they won't refund my money. I don't know what to do now. I feel like I've been scammed.

If you're thinking about buying a theme from ThemeForest, I advise you to be careful. Their support team is not helpful, and they don't seem to care about their customers. There are other sites out there that are more reliable and trustworthy. Don't make the same mistake I did.

Let me tell you, my experience with ThemeForest was not good at all. I've never had such a terrible time dealing with customer service before. I'm not one to usually write reviews, but this was so bad that I had to share my thoughts. I would give them a 0 out of 10 if I could. They are completely incompetent, unhelpful, and don't seem to care about their customers at all.

I wasted so much time, money, and energy trying to work with them. Not to mention, I lost clients because of their lack of support. I had to start from scratch and purchase another template because of their poor service.

Honestly, this is just the beginning of my issues with them. But I'll leave it at that. My advice to you is to never purchase anything from ThemeForest. You'll save yourself a lot of trouble and frustration.

Overall, I'm extremely dissatisfied with my experience and would not recommend them to anyone.

website, themeforest.net. They sell themes that are not worth the money. I was looking for a theme for my business website and decided to give themeforest.net a try. I purchased a theme and installation for over $100, but it turned out to be a complete sham. The theme didn't work at all, and I was very disappointed.

When I tried to claim the money back guarantee, they became very rude and unhelpful. It was clear that they didn't want to give me my money back. This is a common tactic used by scams, and it's very frustrating for customers like me who just want a good product.

I would advise anyone looking for a theme for their website to avoid themeforest.net. It's not worth the risk of losing your money. There are plenty of other websites out there that offer high-quality themes at reasonable prices. Don't fall for this scam and waste your hard-earned money.

In conclusion, themeforest.net is a scam website that sells bogus themes. They promise a money back guarantee, but when you try to claim it, they become rude and unhelpful. I lost over $100 with this scam, and I don't want anyone else to make the same mistake. Avoid themeforest.net and look for a reputable website that offers high-quality themes at reasonable prices.

I recently had a not-so-great experience with Themeforest. I purchased a WordPress theme from them, but unfortunately, it was riddled with bugs. I tried to reach out to the developer for help, but they never responded. Frustrated, I decided to contact Themeforest's customer service team. However, they too were unresponsive, leaving me feeling helpless and stuck with a theme that I couldn't use.

After waiting for four days with no response, I decided to reach out to Themeforest's customer service team again. But once again, I was met with silence. Feeling like I had no other options, I opened a dispute on PayPal to try and get a refund. However, instead of resolving the issue, Themeforest decided to suspend my account, leaving me unable to access any of the products I had previously purchased.

Overall, I would not recommend Themeforest to anyone. My experience with them was frustrating and disappointing, and I wouldn't want anyone else to go through the same thing. If you're looking for a reliable and trustworthy platform to purchase WordPress themes, I would suggest looking elsewhere.

This website ain't trustworthy at all. I had a bad experience with them when I requested a refund for a theme I bought. I mean, come on, when you invest your precious time and hard-earned money on your website, you expect to get what you paid for, right? But that's not what happened to me.

I bought a theme from themeforest.net, but after just one month, they sent me an email saying that my refund request had been successfully processed. How can customers trust this website when they take so long to process refunds? It's like they're sleeping on the job or something.

Honestly, this website needs to face some serious legal action. They don't have a professional team, and their support system is just plain awful. I tried to contact their support team using the "contact us" form, but the option wasn't even showing up on my dashboard. What kind of website is this?

Overall, I wouldn't recommend themeforest.net to anyone. It's just not worth the hassle and frustration. Save yourself the trouble and find a more reliable website to buy your themes from.

This company, ThemeForest, is not a good company to deal with. Their "customer service" is not very good. I bought a theme that was not what I expected. They said I could get a credit, but not a refund. Then they said I could get a refund. But then they said I couldn't because I bought "credit" instead of buying straight across. I finally went to PayPal and filed a claim. PayPal found in my favor. If you have a problem with ThemeForest, do not close the case. Their customer service will try to talk you into it. If you close the case, you will have no recourse. Given their track record, it's likely PayPal will find in your favor.

I recently had a not-so-great experience with ThemeForest. I was trying to verify my email address, but the link they sent me was broken. This meant that I was locked out of my account and couldn't access any of the themes I had purchased.

I reached out to customer service, but unfortunately, they were not very helpful. They asked me to email them from my PayPal email address to confirm ownership, which I did. However, they then sent me an email saying that they would only communicate with the "account" email address, even though I had clearly explained that I was trying to verify my ownership of the PayPal account.

To make matters worse, the emails I received from customer service were very generic and didn't seem to address my specific issue. It was frustrating because it felt like they either didn't understand what I was saying or were intentionally being difficult.

Overall, I was disappointed with my experience with ThemeForest. It's a shame because I've purchased themes from them in the past and have generally been happy with the quality of their products. However, this experience has left a bad taste in my mouth and I'm not sure if I'll be using their services again in the future.

I recently purchased a script template from ThemeForest and Evanto, but unfortunately, the details were not the same. I requested a refund, and while ThemeForest and Evanto agreed to return the money to my account, I asked them to return it to my PayPal account instead. However, they refused to do so, which led me to file a complaint with PayPal. As a result, ThemeForest and Evanto blocked my account.

After conducting some research, I discovered that ThemeForest and Evanto are an India-based company registered in Australia. In my opinion, this is not a good platform to buy from.

There are several reasons why I believe this. Firstly, many of the items on the platform are incomplete. Secondly, the items do not always look the same on the front end as they do in the preview. Lastly, the customer service and support are not honest and reliable.

In my experience, ThemeForest and Evanto are a pure scam. I strongly advise against buying anything from them, including Codecanyon. They are a bad company that will steal your money. Do not fall victim to their scam!

I recently made a purchase on ThemeForest and was quite disappointed with the Reflector theme that I bought. Despite its 4.5-star rating, it did not meet my expectations at all. So, I decided to request a refund. However, the response I received from Envato left me feeling frustrated and angry. They claimed that I did not have enough expertise to use the item, which I found to be quite insulting. I mean, I have been maintaining over 20 websites for years now, and I have used many plugins and themes in the process. So, how could they say that I lacked the necessary skills to use their product?

To be honest, I think ThemeForest is a terrible web portal. It's no surprise that they have such a bad rating. I feel like I wasted my hard-earned $40 due to their greed. I hope they go out of business soon, and I will definitely be looking for alternative sites to purchase themes and plugins from.

Overall, I would not recommend ThemeForest to anyone. Their customer service is terrible, and their products are not worth the money. If you're looking for a reliable and trustworthy site to purchase themes and plugins from, I suggest you look elsewhere.

I have to say, I was a bit hesitant to try out ThemeForest at first. I had read some reviews online that made me a bit nervous about the whole thing. But, I decided to take the plunge and give it a try anyways. And boy, am I glad I did!

I was blown away by the selection of themes available on ThemeForest. There were so many different options to choose from, and they were all so well-designed. I was able to find the perfect theme for my website in no time at all.

The checkout process was quick and easy, and I was able to download my theme right away. I was a bit worried about the quality of the theme, but it turned out to be even better than I had expected. It was easy to install and customize, and it looked absolutely stunning on my website.

Overall, I would definitely recommend ThemeForest to anyone looking for a high-quality theme for their website. Don't listen to the naysayers - this site is the real deal. Just be sure to read the reviews carefully before making your purchase, and you'll be sure to find the perfect theme for your needs.

Sure, there may be some people out there who have had a bad experience with ThemeForest or one of its sister sites like AudioJungle or GraphicRiver. But, let's be honest - there are always going to be a few bad apples in any bunch. That doesn't mean that the entire site is a scam or that you should avoid it altogether.

In fact, I would argue that ThemeForest is one of the best places to find high-quality themes and other digital assets online. Sure, there may be some issues with customer service or account locking from time to time, but that's just par for the course when it comes to online marketplaces.

At the end of the day, I think that ThemeForest is a great resource for anyone looking to improve their website or online presence. Just be sure to do your research and read the reviews carefully before making your purchase, and you'll be sure to have a great experience.

My account was closed without any reason. As soon as I made a purchase, I received a warning that my account was closed.

When I conveyed the issue to the authorities of the site, they said that they closed my account just for their pleasure. This is unacceptable. I am a customer and I do not accept the closure of my account without any explanation and my deprivation of service.

I stated that I would take legal action regarding the issue and they did not respond to this.

Hello, my name is Park Kyung Nam. I am from Busan, Republic of Korea. On March 17, I paid $1402 via Envato using a debit card. I then without receiving any message that Envato had cancelled the purchase and software guys didn’t get their money, and blocked my Envato accounts without any notice. I have contacted Envato support about the reasons for what has happened. I received an answer that Envato has a number of internal policies that are not made public for business reasons and after reviewing my application, the purchase was cancelled and my money was not touched by Envanto. Yesterday my bank office manager confirmed that the money from my account had gone to Envato and that Envato had received my money. I was also given the bank approval number 048742 for the transaction. Bank manager also said that an order from Envato to the bank to send the money back was needed.

I am not interested in the reasons for this situation, but I would be very grateful if Envato would return the money to my bank account.

My email: [protected]@cbfi.app

Hi,

I was searching for themes for my website, and I saw the voice theme. I went forward and decided to purchase it. Put in my payment details, went to make an account and bam. Account locked. No reason. So I contacted support and let them know, and they came back a few hours later and said they are not reinstating my account? For what? What did I do? Try and make a purchase?

Absolute horrible customer service when you ask them for help they try to divert you to somebody else and you can never find that person. Customer service is the worst I've ever seen they could care less after they take your money.I paid for the extra 6 months of support however it does no good when they don't support anything and the thing that they sold me is not working correctly.

I've spent over $600 on themes so far, and regularly build websites for myself and others. Sometimes the themes you purchase (even the more popular ones) are misleading. I have over 5 years of experience building WordPress sites, some of which became fairly successful, yet I find myself constantly making a theme purchase, and then finding out shortly after that real-world use of them such as customization options, plugins, and comparisons to the demo are lackluster. Many things often break and contacting the producer for item support is usually difficult as there are communication barriers (many are not native English speakers).

There isn't too much of an issue with sellers though. The issue is with Envato/ThemeForest. They have a near absolute zero return policy, even when purchases are made by mistake (which has happened before as you can easily purchase the same theme for the incorrect platform such as HTML/WordPress). The best I've ever squeezed out of them was a discount after numerous back-and-forth requests. Even now I'm trying to locate a contact form for Envato support and can't recall how I did it in the past or if it's always changing to intentionally make it complicated or impossible to find. I'm confident this is by design.

I'm now in a position where I've purchased a theme, and customization options are lackluster. Compared to other themes, this one is not that great. Simply put I am not satisfied with it and now I need to spend about $65 or so for another theme.

I went on their site and purchased a theme and also paid for someone on their team to install it for me. Not only this agent took forever to reply to his messages, the theme I bought from them was not working. It wasn't a minor issue. There were several areas that were not working. I contacted them regarding this issue several times and every time they sent me a message saying that the agent fixed one specific issue. But when I went on the website, nothing was fixed. This was a joke. I asked them for me to return the license to them because it was not working out and I requested a refund for the theme and for the service. After several going back and forth with them, they send me an email with a link to submit a request for it. The refund was approved for the theme but not the service. Now, since I returned their theme that was not working, which by the way was not my fault, I also requested a refund for the service that I paid them. It was back and forth with them refusing to give me back my money for the service. So, if I don't get a theme, why should I pay them for a service that did not happen? The theme was on their site and they offer the service to install it. If I am not getting a theme that works, neither should they get my money. Unfortunately, it seems that they took $50 from me for nothing. I need my money back. Their customer service really sucks. I shouldn't have to ask for the return of my $50. Where is the customer service? I am not backing down. What good is their so called service to me when I did not get a theme that works? So, the customer is supposed to lose money when she paid them in good faith to get a proper job done? I will never do business again with them. I don't care if they have other great products, their customer service says it all. They are all here for their pockets, not caring about the customer's. David or Alex, refund me my money