I made a purchase on the 19th, unfortunately before reading all these reviews. I had researched for a WordPress theme for hours, finally making the decision to make a purchase after reading many articles, and coming across the same "theme" mentioned (SociFly).
Naturally, I downloaded it right after purchasing, because let's face it that's the only way to upload it. However, WordPress kept saying it was a failed upload due to missing style.css stylesheet.
I contacted support, who responded that "it sounds like your mistake, it is only a template and is impossible to use on WordPress".
I explained I had been researching for hours and it was my understanding it worked with WordPress, otherwise I had no use for it. At this point I asked for "a refund or store credit" and asked if they could direct me to a similar theme that was compatiabl.
The response I got from Themelooks stated they did not have any other community / social network based themes and I would need to contact Evanto Market about a refund. So, I asked how to do that because I thought I had contacted Evanto Support...
They gave me a link, I send the request & the next morning I had a "denied refund" email and a message, not from Evanto, but once again Themelooks - the one's that said I had to issue the request via Evanto. Therefore, they already knew it was up to them and wasted more of my time.
After that email, I responded stating I disagreed with the decision - then disputed the charge through PayPal. Not only was I not able to use it, I later found out it was not all there as advertised, several people in the comments section (way down) stated it did not have a login page design and it claimed to be a fully ready template.
Immediatly upon filing this claim, I received an email from Evanto stating that they locked my account due to a PayPal claim being opened. Guess what? 3 days later, no response from Evanto on the open claim, account still locked, and that means I cannot get into my account to further respond to the open claim on Evanto...Additionally, if I am stuck with this useless download the 6 months of support on the purchase is impossible to use with a locked account.
Their English was very poor when responding, so I have to agree with several other bad reviews. I am starting to think the website may be registered in the U.S., but operated somewhere else and possibly selling pirated downloads. Too many people claiming incomplete themes to be professional.
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