123 Triad Web Design
reviews & complaints

I had 123Triad Web Design created a website site for me about 8 years ago I sort of retired and let the website go.
I decided to resurrect my business and have tried to communicate with 123Triad several times but no response by phone or return message.
I was happy with their service and what they provided it was quick and efficient so I don't understand if they are out of business or changed their name. Need help.

Thank you

Absolutely Horrible Customer Service, Paid for custom 5 page website design (not a template). They produced a nice home page after 2+ months of revisions and kept telling us that we could see the other pages after the home page was done. Well all they did was create a template and change a small box on each page. It was absolutely horrible, full of spelling mistakes (paid extra for professional content writing). Now they will not refund the web hosting fee I paid them even though I already owned the URL and they were only going to host once approved. Discover Credit card will not dispute the transaction because their contract says it can only be cancelled within 15 days of signing yet they don't get you an approved page for almost a month. This is a horrible company - stay far away from them there are lots of better companies that don't sub out their work and can't grasp a simple concept for a website.

I had a most challenging experience by hiring Triad Web Design. Their work was shoddy, and filled with errors and mistakes. I was never able to speak to a web designer directly because these designers were located overseas. When I questioned the typos and poor work, I was told, "Don't worry about the content. Just look at the design." Since they were using a templated design, there was no opportunity to customize an indiividual page. Small changes would incur an "extra" fee... from taking off their company name from the bottom of my page to including the full amount of content that I provided to them. Save yourself time and trouble. Do not work with this company.

I have nothing to show after nearly a year, 3 project managers and $1750 spent trying to get a social networking website developed through 123 Triad. I paid half upfront and was just notified that if I didn't pay the other half even though the website was not complete they would turn this over to collections. 123 Triad boasts of a "satisfaction guarantee" but this only applies for the first 30 days. I did not get the response I needed to complete this site in 30 days as they require you send an email and the update was usually done in about a week but rarely did it come back as requested. I was promised a custom website and was willing to pay good money for it. They promoted themselves as world class web-developers and expert boonex developers but offered no professional assistance and in the end could not deliver a custom website. I wish I had known this upfront because I could have gone direct to a dolphin developer for a fraction of the cost. I did everything I could to communicate with my latest project manager Todd Mann via email, voice-mail and personal visits but its been a waste of time. I even hired a PM to help but she found out the same thing you tell them what you want and you get something back completely different. I am starting over with someone new and am filing a complaint with the BBB and strongly considering a small claims suit for the $1750 already spent.