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Enterprise Rent-A-Car review: One way rental

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2:03 pm EST
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I had a very unpleasant experience with Enterprise Rent-A-Car. I rented a SUV from the West Palm Beach 1889 North Congress Ave on Jan 20th 12:51pm and returned to the Huntington WV Airport location on Jan 22nd 11:30am. I gave the keys to an employee who assured me that everything was fine, and I left. However, I later received my receipt which showed the vehicle being checked in on Jan 23rd @ 7:57am. This is unacceptable and inaccurate. I have tried to contact customer service multiple times in the past 8 business days, but I have not received any satisfactory resolution. I have been told that my case has been escalated to different levels, but none of them seem to exist. I have been promised that a manager from the branch would call me back, but I have not received any calls. Meanwhile, my card has been charged with random amounts of $5, $10, and $50. I have had to cancel my card and file a fraud dispute because of this. This is very frustrating and inconvenient for me. I am not satisfied with just getting a refund for the extra charges, I want a full refund for the entire reservation. This is the least you can do to compensate me for the trouble you have caused me. If I do not hear from you soon, I will write a letter of complaint to Chrissy Taylor, the CEO of Enterprise Holdings. I wonder if she knows how poorly her company treats its customers.

Desired outcome: Full refund

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Feb 15, 2024 12:46 pm EST
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600 Corporate Park Drive, Saint Louis, FL, 63105, US

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We would like to know more about your experience. Please email the details to review@em.com and include the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
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