The complaint has been investigated and
resolved to the customer's satisfaction
Enterpriseinsusance rip off!

This review was posted by
a verified customer
Verified customer

Car Renter Beware!

Recently I needed to rent a vehicle while mine was in the shop for repairs. It was a short term rental, only 3 days. When I picked up the vehicle they tried to talk me into taking their bumper to bumper car insurance for $12.00 plus some change per day and I informed them that I had excellent insurance and would not need the extra coverage. I walked around the vehicle with the agent and looked for any obvious damage before signing for the vehicle. I noticed small chip in paint but figured this was normal wear and tear and did not examine every square inch for any type of damage. I drove the vehicle less than 100 mile and had no incident with the vehicle. When I returned the vehicle a different agent walked around the vehicle and stopped by the windshield. When he can in to the office he asked me about the stone chip in the windshield and how the accident happened. There was no accident and nothing flew up and hit the windshield while I was driving. I also informed him that I didn’t note every little stone chip in the paint or examine the windshield for stone chips. He tried to make me sign 3 different forms about me having an accident with the vehicle and I refused. I did sign one form acknowledging that there was a chip in the windshield and that I wrote on the form I did not examine it for chips when I picked it up. I watched him walk around the vehicle and he walked right to where the chip was as if he already knew it was there. Enterprise had my insurance information and made no attempt to contact them, infact they had the windshield replaced the same day I returned the vehicle. Within 2 weeks of returning the vehicle I received a bill for $160.00 for a new windshield. My son took a picture of the chip with his camera phone and 2 different glass companies and my insurance agent all state that it was fixable and didn’t need to be replaced. My insurance agent filed a claim and the windshield will not cost me anything but still Enterprise is ripping off my insurance company. The moral to this story is check every square inch of your rental car for damage and make sure it is documented on the form and you get a copy of the form. And second DO NOT rent from Enterprise.


The complaint has been investigated and resolved to the customer's satisfaction.

  • Enterprise Rent-A-Car's response · Jun 03, 2016

    Trafton Foster,
    Thank you for your post and comments regarding your recent rental experience. My name is Kat and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email [protected] with your contact information and rental agreement number so we can follow up with you directly. Please also type reference number [protected] in the subject line of your email.

    Best Regards,
    Social Monitoring Coordinator
    Enterprise Rent A Car

  • Enterprise Rent-A-Car's response · Jun 29, 2016

    Trafton Foster, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at [protected] with the complete details, contact information (including a phone number) and any rental agreement numbers. Also reference #[protected] in the subject. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car


  • Valerie Feb 12, 2007

    I had rented a vehicle from Enterprise and I had a non-vehicle incident. When I checked the car in the lady who checked me in would not have seen the problem had I not brought it to her attention.

    Someone had come along and either knocked the rear view mirror off on the drivers side or they had used something to pry it out but left no marks. I took a picture of the vehicle and hopefully can attach it to this email. Enterprise is now trying to charge me over $200 for damages which I did not cause or create. The lady that checked me in went around the entire vehicle and found nothing wrong. Remember, I had to show her the rear view mirror was missing. Now they are stating there was other damage to the outside of the vehicle. The damage that their employees did not notice or make any comment about. Yes, the ladies boss came up and she also checked the vehicle over from stem to stern and found only the rear view mirror missing and NO damage, or so she stated, and did not incorporate it into the report she did. I gave them $25 for the rear view mirror and stated if they found it was more than that they were to contact me and I would get the rear view mirror here in my town and ship it to them for installation. I tried to attach three or four photos I took of the car on the left (drivers) hand side but was unable to do so. They are available on request.

    0 Votes
  • Ig
    iguanna May 23, 2011

    I have been renting from Enterprise lately & i was very happy until recently, they over charged me on my rental for a Vauxhall Mereva i was charged £75 instead of £44 for the special weekend, i mentioned this to them & i was fobbed off they told me the prices may have gone up so i accepted that, after a few hours of having the car i got a puncture, there was no spare tyre & jack in the boot just a stupid puncture repair kit, so i phoned the AA because Enterprise was closed i only had the car Friday half day Saturday & Sunday & Monday half day & lost out on Friday nights rental because of the tyre, the AA man came & said the tyre was damaged on the tyre wall & could not be repaired, i phoned Enterprise in the morning & they told me i would have to pay for a new tyre which was £65 so i had to spend my Saturday morning having the car tire replaced at Kwik Fit at my cost, when i eventually took the car back on Monday morning i mentioned the £75 i was charged & showed them a print out from the internet on a group C car they then apologised & refunded me the £31, just over a week later i received a letter from Enterprise saying that i was not covered for the AA even though they supplied me with the telephone number in case anything went wrong they admit there was an operator error (the AA said they would put the kit on for me but never did they just left without doing anything because the tyre couldn't be repaired) they are now saying this operator error is being passed to me & i am having to pay £72 call out charge, if this is how they treat their customers i am no longer a customer & i am in the process of speaking with trading standards about this, Enterprise are are ok when all is going well but if anything goes wrong then they jump on you like a ton of bricks, all this for a tyre puncture which in my opinion is wear & tear.

    0 Votes
  • Jn
    JnotrentE Jan 04, 2014

    Fresh out of college I worked for Enterprise for about six months. It was pushed to sell insurance even if they had their own or used a credit card that covered it. We were taught scare tactics to convince the customer to purchase the extra insurance. Enterprise made a lot of money this way on this needless coverage. Each employee had to meet a quota (up sale) and the ones that were very good at conning the customers received bonuses and were considered for advancement. Our branch did not have a drop (bad area) and the contract never ended on a Sunday. It was all about the money! I will never ever rent from them!

    0 Votes
  • Tr
    Trafton Foster Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The driver's side mirror was dangling loose when we went out to the car at our motel in Moab. I taped it onto the mount and when we got back to the intake center in Salt Lake City explained to the young men there what had happened. They took the mirror off and found a plastic ring that held the mirror on the mount had cracked. The repair seemed minor. When we got an itemization we discovered that we had been charged 250 for the repair because we had left 250 on a charge card and all of it was there. The claim says that a 100 part was used with 60.80 in labor including painting. There was a charge for 17.20 for paint. None of this is remotely believable. I believe that the plastic disc was inserted, the mirror was put back and various charges were added on to use up the deposit.
    I would not use enterprise again and urge everyone to be careful,

    0 Votes

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