CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #542-561

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: locksmith fee

Jean-Paul Mauger of Cromwell, US

Mar 28, 2019 5:10 pm UTC

Resolved

Replied

This concerns Rental Agreement # 579436 on March 14, 2019 which started in Fort Lauderdale.

When I was inspecting the car, the Enterprise agent had deposited the key fob in the car and while I was signing the papers outside, somehow, the drivers door closed and I was locked out before having set foot inside. A locksmith was called and I was informed there would be a $25 charge.
I am asking for a refund based on the fact that the agent should not have left the key in the car without my being inside given the new safety devices built into the key fob. Enterprise admitted this had never happened before then they should acknowledge their procedure was faulty.

I sent an email to the Enterprise office on 3/20/19 saying essentially the same thing but I have not received a reply.

Enterprise Rent-A-Car response

Apr 24, 2019 1:38 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Jean-Paul Mauger,
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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