Engine & Transmission World
Reviews and Complaints

Purchased a used transmission for a 1995 Lexus 1995 LS400. Invoice included details of 12 month or 12000 mile parts and labor warranty. Transmission failed after 1000 mies. Company denied warranty was for stated interval, though the information appears on the sales invoice for the transmission. Said "look at the website, the warranty is only for 30 days" Then "I've got to hang up now" These guys are obviously crooks.

I ordered a transmission and not only did they send the wrong one, they made no effort to help me find the right one or even respond to my inquiries. Their products are awful and in terrible shape. Even if they had sent the correct one, my mechanic would not have accepted it. They will not return my money, respond to emails or return phone calls. The gentlemen I dealt with were John and Dale. What miserable human beings they are. Please do not ever buy anything from Southwest Engines, gottransmissions.com or engineandtransmissionworld.com. I am so ashamed for not doing more research because I am not a stupid woman normally! Some day when their wives, mothers, sons, and daughters fall victim to people like them, they will begin to realize the harm they have done to others.

WARNING! Working with this company is a NIGHTMARE. Do NOT order from this company and PLEASE read all the other complaints on this company if you doubt me. If ONLY I had checked the BBB website before I purchased and engine from them. By the way, I now have a complaint at the BBB on this company as well. Called the Wisconsin Consumer Protection Agency after my troubles and it was confirmed that Engine and Transmission World seems to be a company with regular complaints. SHAME on me for not doing what you are doing right now (reading the independent reviews) before I ordered the engine for my 2000 Pontiac Montana. I got only 500 miles out of that engine and it never ran correctly to start with once it was installed. Finally figured out that the heads were bad. It overheated and blew coolant out through the radiator. EATW was willing to give me my money back IF I sent the engine back at my expense (labor and shipping) and ONLY IF the heat tabs were not melted or missing. EATW could not tell us where the heat tabs would be located and if they did it probably wouldn't matter...IT OVERHEATED! As far as the "warranty". I received it 2 months after the install and the paperwork said that I needed to take it to a mechanic, have them change the oil, record the mileage, put some tablets they sent to put in the radiator, verify that the work was done, and then I would have to drive the vehicle an additional 500 miles before the warranty would start. Nowhere on the website was that information divulged. So today, three months after purchasing the engine, I am $3000 poorer and right back where I was prior to purchasing and engine from EATW, plus a lot of time and headaches as well. DO NOT DO BUSINESS WITH THIS COMPANY!

I purchased a low mileage engine and transmission. The after the time and expenses of the install I found the engine had worse compression and blew more oil than the one I was replacing. My first clue that this company was disreputable should have been that the motor came with bolts broken off which my mechanic patiently extracted. The trans was as bad. My complaints to customer service were met with snarky even cranny responses. The answer was try some additive to your oil or take them out and ship them back at my expense and pay the mechanic again for the labor.
BOTTOM LINE: I threw away thousands that could have been spent at a dealership getting a new or rebuilt with a warranty. ETW sells junk and doesn't stand behind it!

The transmission they sent me had a bad selenoid and ended up costing me and anddition 160.00. They refuse to give me my money back for the additional charge. They act like this is normal and I get no response on the other end of the line when I ask for a credit. They gave me a song and dance saying they would take care of it. But, I called again and again to no avail. Many times I would just get silence on the other end of the phone. They should be put out of business.

I purchased an engine that was 'supposed' to have been bench tested with only 57, 000 miles on it. It could NOT have been tested because it was incapable of running. It had a melted piston in #4 cylinder, a blown head gasket and a warped cylinder head. They refused to warranty it. Their game is simple: Since they probably do not have business offices in your state, Small Claims Court will not take the case. It is out of their jurisdiction. Your only option is to hire an attorney and go the civil route or travel to Milwaulkee. This will likely cost you more than you got screwed out of and they bank on that. Avoid these people at all costs! They are a scamming outfit and are as disreputable as the day is long.

Needing a motor for my Land Rover I ordered what was advertised as a clean low mile engine from Engine and Transmission World for $2070 delivered. What I received was a junk motor that cannot even be rebuilt. All internal parts including the cylinder sleeves are rusted.

Engine and Transmission World claims they test ran the motor and verified oil pressure, compression and cylinder leak down. The motor they sent could not have been test ran; nothing is operable on this motor. They had filled the cylinders with ATF in a lame attempt to hide the rust. The motor was full of mud and looked like it had been sitting in the bottom of a lake.

I have the pictures and witnesses to document everything I am saying is true. Someday, someway I will get these ### and they will pay harshly.

We ordered a used engine for a service truck in our fleet. Engine took 20 days to get to us, and when we had it installed, the mechanic called and told us it was locked up. Over the next couple of months, we tried to get either a refund, or return, or credit...anything to resolve the matter. When you call, no matter what number you choose from the menu, you get Bill. Customer service is sorely lacking and the whole outfit is as unprofessional as any we have ever encountered. Bill is threatening over the phone, until you tell him lawyers are involved. He seemed to get a little more agreeable after that. Do yourselves a huge favor and avoid these cheats.

Took my money, cannot produce product. Very rude cusromer service, cannot tell me where my shipment is after 28 days. Claims shipping is to be 10-14 days from purchase. Customer service people just want to say "we'll call you" and then never do.
Always the same answer, claims they need to trace the shipment and will call me within the hour. Then told that a trace takes 24 hours then 24 to 48 hours then no response at all.
Do not do bussiness with Engine and Transmission World. They are not what they calim to be. Now I have to deal with getting my $800 back and locating another part for my vehicle after being incredibly patient. Don't waste your time order your part from somewhere else.

These people are the most unprofessional, Unreliable and rude people I have ever dealt with. First of all I ordered an engine from them which came weeks late and when it did arrive it was damage. The sure didnt mention that when I talked to them. So I got the engine repaired and they agreed to refund me for that. I waited well past when I was told I would get my refund and called them, they told me they already credited my account. Yeah right. Well after fighting with them for 45 minutes (38 of which I was on hold). DALE finally said oh ok well I guess you'll get it in the next couple of days. Still haven't received it. I would really like to know who owns this company and have some words with him or her about what kind of people they have working for them representing their company.

The one time I don't properly research before purchasing, I land on these guys. DO NOT BUY FROM THIS COMPANY! The motor they sent (late) failed not long after I had it put in. Then the real fun started. They stalled long enough to then be able to say, "The motor is out of warranty." Their responses have been ridiculous and infrequent. Flee! Flee for your lives!

WARNNING! WARNNING! I unfortunatley became a victum of Engine and Transmission World because I over looked this site. These guys are wolves in sheep skin. Polite as you are buying and item from them then... BAM! You get hit with their childish name calling rude comments! My only hope is that someone will take these guys down. Its in Jesus name I pray..Amen

On Saturday, Feb.26, 2011 about 1:00p.m EST We 've placed an Internet order( #194889)of motor engine (mileage 33, 229) for our 2002 Subaru Forester S. on www.engineandtransmissionworld.com and instantly paid $1995.00 with credit card.
Unfortunately, We have been forced to cancel our order after we made a shocking discovery about 'Engine and transimmission world' shody business practices from BBB and other consumer advocate agencies. To mention a few as an example, since June 2009, more than 120 complaints of various nature have been filed against this 'company' and scored 'F' in it's BBB rating. The complaints from it's innocent victims range from delivering junk motor engines to it's customers and Scamming them by charging 25%' restocking fee' when they return the item. Actually, according to many complaints reported to consumer protection agencies by these victims, this is it's main method of scam. Here I'm not argueing that charging restocking fee for returned merchandise is unlawfull business practice. It becomes, unethical and unlawful when companies delibarately used it as a method of enriching themselves at the expense of unsuspecting customers. This is exactly what the above mentioned company is doing here.It advertises on its website unbelievably low mileage motor engines for sale (we began to suspect that they have those engines in their inventory after we observed their sytem generating the same mileage of 33, 229 now and again when we placed fake order on their website) They ship out junk high mileage even sometimes dead engines to its customers fully knowing that the item will be returned to them. In both cases, they have nothing to lose. if the customer returns the item, he/she pays return shipping and 25% "restocking fee" on average about $500.00 per engine. If the customer keeps the engine on the other hand obviously still they enjoy their profit.
In our case, They charged us 25% (498.75) "restocking fee" for the order we canceled with in hours if not days, after we placed . even before they begin processing the paper work let alone to pull our order.We have material evidence at our desposal to support our claim.
We would like to see this sharks to be removed from the web as soon as possible.

I just ordered an engine from the company and after the extremely rude customer service I've received I attempted to call and cancel my order. The engine hasn't been shipped and I have received several different responses after requesting the CarFax. The last Customer service agent got very upset when I asked to cancel my order and said I agreed to a 25% return fee, (over $400.00) when I ordered the engine, even though the engine hasn’t even left the building. I informed the, what I assume was a manager after being transferred several times without warning, that the customer service agents were very rude and his response was, "Well they get angry after you ask them the same question over and over, I just told you four minutes ago all of our CarFax reports get emailed on Friday afternoon." I said okay, I guess I'll wait, but before I could say goodbye he hung up on me. Let's see what happens from here. Do I take the $400.00 hit or try my luck and wait until the engine gets shipped? I also purchased the 3 year warranty; I'm thinking I just screwed myself.

Our 2001 Subaru engine suddenly conked out - the piston went through it and ruined it. It was difficult for the repair shop to find a replacement engine. Another mechanic told us that it would be difficult to find one. I decided to find one on the web, and was thrilled to find, after putting in the VIN and all other information, a reasonably priced low-mileage engine from Engine and Transmission World in Wisconsin. The repairman thought it was a great deal, and told me to go ahead and get it, particularly since the shipping was free. I was worried someone else might get it, and did not do the research I should have. I paid $1745 for the engine with a credit card.
I e-mailed the company four days later to find out when it would ship, and was told I'd be notified "when it ships." I became somewhat disconcerted by not getting any sort of receipt. The company claimed that they sent one, to check the spam folder. I did, and did not find a receipt. I googled Engine and Transmission World, and found all the complaints. I decided to cancel the order, so we would not be stuck with having to ship back a defective engine. I received an e-mail stating "your paranoia is overwhelming" for cancelling the order, and was told that I just lost $4o0 because "we deal with customers like you all the time and win." This suggests to me that the company is in business by pocketing the "restocking fee" when customers begin to wonder where their engine is.
I called the Wisconsin Consumer Complaints department and was told that they receive numerous complaints about this company. I was advised to contact my own state's consumer protection agency, and I did. I also left a complaint on the Federal Trade Commission Consumer Complaints website.
I received 75% of the purchase price back on the credit card. The company claimed that they prepared the engine for shipment, and thus are entitled to the restocking fee. I researched the company in the Wisconsin Corporations website. Their agent for service of process (the person contacted when they are sued) is a New York law firm, C T Corporation, registered in Delaware, which advertises that it helps businesses "counter lawsuits in a timely manner."
I wish I had researched this company before ordering - I was just worried that the engine would be sold before I could get it. Rereading the documents, I noticed that the parts E a TW advertises are "OEM replacement parts." The company has logos of all the major automakers on its website, however. They claim to have been "in business for many years, " but they have been registered under this name only since March 2010. Beware!

I ordered an engine through Engine & Transmission World back in October for my 2001 Cadillac DeVille. The engine they advertised online came with a Carfax report and only had 37k miles on it. When the shop received the engine they said it looked very clean. After installing the engine my wife drove the car for a day or two and it began to overheat. We took it back to the shop and they tried several different things. Finally, they thought it was the head gaskets. I called E&TM and they said they check the head gaskets on all engines before sending them out. The parts person told me to have the shop check the radiator. The shop did find the radiator was bad and we put a new one in. After doing this the car still overheated. The shop checked with the local Cadillac dealership and the dealership told them it was probably the head gaskets. I called Dale at E&TM and he said to have the shop send over an estimate on how much it would cost to have fixed. The shop did this. After finding out it would cost more to repair the engine then to send a new one, E&TM sent a new engine. After this it took over a month to get the 2nd engine sent to me. Now, the shop still needed to charge me to take out the first bought engine and put in the 2nd bought engine. E&TM said they would not pay for this expense. I called and basically they didnt seem to care that they sent me a junk engine in the first place. I also never saw a Carfax report and neither did the shop for either engine. So I am now on the hook for an additional $1400 to take out/replace the new engine. I called E&TM and asked if I had paid the $295 for the 3 year labor warranty if that would have covered the fee and Dale advised me it would not. So I am not sure what the labor warranty actually gets you. Now today after almost 2 months since sending the 2nd engine I get a call from E&TM asking to pick up the 1st engine they sold me. I am not sure if they are planning to try and re-sell a piece of ### engine to someone else or not. Anyway, I would purchase an engine someplace else if you can.

Engineandtransmissionworld.com 2100 E College Ave, Cudahy, WI 53110. [protected]. We placed our order with them on Sep 29th, but due to having the engine shipped to a different state than the billing address, Dale Jones said they couldn’t process it without me faxing my VISA and drivers license to them. After I did, they processed the $1, 290.00 on Oct 4th. Oct 7th I called them to get a shipping number and they said they couldn't’t find my engine and the shipper had lost it. But the email I have with the tracking number on it (received Oct 25th) says the shipper (R&L Carriers) didn’t even pick up the engine till Oct 22nd! I called them to verify this and they told me they picked it up from a Mathew Stuart in IL. 62254. When it arrived on Oct 27th, a month after I placed my order, it was laying on its side with a broken pallet. The shipping tag didn’t have my invoice # on it and said it was a 93 GMC.

It says on their site they provide a free CARfax with each purchase but they won’t let us see the entire thing. When we looked up the engine serial #T0627AAC, the manual from GMC tells us the “T” means it’s a ’96 and is NOT compatible with ours. They sent us a '96, we ordered a '99. The '99 is metric with small bolt holes. The '96 is SAE with large bolt holes. We shouldn't have to buy all new hardware to make this fit what we already have. IF we bought new SAE hardware, the bolt holes are still too big and would have too much play. IF it was a close enough fit, the ‘99 Starter doesn't match the ’96 flywheel. So there's a new starter and flywheel we have to buy.

The engine they advertised had about 33, XXX miles, but interestingly enough, the last time that VIN number (1GNDT13W8X2154007) was sold was Oct 7th (The same day I asked them for a shipping number). They can’t advertise an exact mileage if they don’t have possession of it yet (false advertising).

When we attempt to tell them this they interrupt us and say our mechanic (who is a certified mechanic and my father-in-law) doesn't know what he's doing and is trying to rip us off. We have asked them for a full refund since this is NOT what we ordered, but they refuse saying “the shipping to you is non-refundable, you pay the return shipping and there’s a 25% restocking fee”. When we try to talk to them they yell at us and hang up. Dale Jones and Allen have stated they will no longer be doing business with us because we are seeking legal help, they will charge us the 25% restocking fee and we “had better return the engine”.

We oiled the engine, put on a pressure gauge and spun it. Our test PROVED the engine was no good. Here's what we got: valve 1:210. 2:ZERO. 3:180. 4:165. 5:155. 6:110. They are suppose to be within 25 of each other.

I have contacted my attorney. I have contacted the local police of Cudahy, WI. I have also spoken with Erin Morgan with the United States Attorney’s Office, Eastern District of Wisconsin [protected]) is aware that Engineandtransmissionworld.com has changed their name many times, to include: “Midwest City Auto salvage” & “SW engines Inc.” and is investigating them. They have also been a fulltime member of “uneedapart.com” since 2002. I reported them to the BBB on Nov 3rd 2010 (they have business ID [protected]). I reported them to the FBI on Nov. 7th 2010. I reported them to "Internet Crime Complaint Center" at www.ic3.gov on Nov 7th 2010. I reported them to the FTC ftccomplaintassistant.gov Consumer Response Center, 1-877-FTC-HELP on Nov 7th reference number is: [protected], OMB number: [protected]. I have reported them to NBC channels 4 and 15 on Nov 10th. I have reported them to ABC channel 12. I have contacted the city hall of Cudahy, WI. on Nov 10th. I have contacted the city of Cudahy, WI. on Nov 10th. I have contacted Fox news channel 6 on Nov 10th. I have contacted 20/20 on ABC, Nov 10th. I have contacted 60 minutes on CBS, Nov 10th. I will not rest till they cannot rip off anyone else again.

Thank you for your time in this matter that has gotten out of hand.

We have recently ordered an engine from Engine and Transmission World and the engine they sent us is not what was advertised. We believe we have been ripped off and really do not know what to do. The company says that they " provide every one of their customers with a valid Carfax to verify the mileage of the vehicle, as well as the year make and model the part was pulled from. " So we figured hey this is a standup company lets try them and see how it goes. Well we are trying to get them to honor their company policy but to no avail. We had purchased an engine which listed " 43, 445 miles on it for $1, 495.00 (Includes Free Shipping)" They charged us an additional $75.00 for shipping to a residential address which is no where stated until you are already at the final payment page to place your order. Even their ads say free shipping in all 48 states. The Carfax in no way verifies or even comes close to the engine we thought we ordered and when we contacted we were told that this is normal and everything is fine. Fine ? The engine we recieved had been extremely abused and neglected. It had to be totally taken apart and inspected and cleaned. Actually looks like it has well over 100, 000 miles or more on it. It was possibly seized due to cylinder wall scoring and burnt oil smell as well as the completely gunked up internals. There was water in the cylinders (no spark plugs at all, nothing to keep moisture out of the heads, the oil pan was crushed and someone had hammered it out so it has a crack in it and it looks really bad. One of the valve covers is also damaged and much more. It is nothing like what their website boasts about as far as quality and all the other false wording they use. If I try to ask for a refund they want us to pay for return shipping costs and that is not right. So we have a lump of metal sitting here and would like to know what to do to get the engine we paid for. Much time has been wasted already just in inspecting and trying to prep this "mistake" with no happy ending in sight. Their adevertising is misleading and false. There is no way we can have this engine installed and be sure it will last for any length of time. We may try to get an exchange once the mechanic decides what we may or may not do.( as far as doing the installation and maybe having to do it again before the 180 day warranty expires). We tried to take pictures with a cell phone but they do not come close to what we see and smell (burnt oil) ourselves. Our advice to anyone considering making a purchase from these people : get the Carfax first before you pay for anything. Insist on it or walk away. We believed them and trusted them. They decieved us and have lost good customers and much more.

on engineandtransmissionworld.com out of wisconsin

My name is Brandon Ogorzolka my phone number is [protected] my email is [protected]@hotmail please call me or email me...
engine and transmission world is FRAUD and here is my story..

I ordered a 2002 GMC Duramax engine and transmission from www.engineandtransmissionworld engine spost to have 45, 000 miles and transmission spost to have 39, 000 miles after waiting 19 days I received a transmission from a company called LKQ out of california but the pallet had been broke and the transmission fell off the pallet on to its top and broke 4 sensors and bent 2 brackets. First thought was well I have the parts off my other transmission to put on this so no big deal! Well I decided to refuse the order and get one with all the parts in good shape! So the shipping company asked if he could leave the transmission at my location due to it was his first delievery, I said ya of course not big deal and he said also would you mind sitting it on a new pallet and tieing it down I said ya no big deal.. So I did so and in the middle of doing this I decided to pull the tourqe converter off and just look at the condition of the oil and I found brown burnt oil looked like it had 300, 000 miles on it and it was spost to have only 39, 000 miles so that worried me and got me to thinking so I got it all tied down and loaded up later that day when he came back by... Then decided to call up engineandtransmissionworld and tell them that I was going to need another transmission due to this one had been damaged and the guy laughed at me and said thats between you and the shipping company and I thought ya your right but then said actually its not due to the fact that I rejected it that makes it your problem! He said we will send you another transmission right away and we hung up.. I later called back and asked why I have not received a carfax on either item? Engineandtransmissionworld said you will get a carfax with your item! I said well thats not going to be good enough I want to either cancel my order or you provide a carfax now.. We went back and forth for quite awhile and finally he said the carfax's will be emailed to you and hung up on me! So I waited around for a carfax and did recieve a carfax on two different VIN numbers.. both duramax pickups with the maching parts that I needed one 2 wheeldrive and one 4 wheel drive. Due to the fact that I ordered a 4wheeldrive transmission and a engine I knew that the engine had to be coming out of the 2 wheel drive pickup.. So I decided to run my own carfax on that same VIN number and I got one and it matched almost perfect other than on the one they sent me it said vehicle purchased by engineandtransmissionworld well guess what on the one I ran it didnt say that and Carfax does not give out names like that anyway! So off the carfax that I ran had a city where this vehicle had been taken apart. So I started calling salvage yards until I found the one that had that VIN in there system and asked them who they sold that engine to and if they happend to have that serial number off that engine.. The guy looked up in his files and said I do not have the actual serial number because all we go by is VIN but I did sell that engine to a place called low mileage engines in memphis, tn.. So I got there phone number and asked them if they happend to have the serial number off that engine and who they sold it to. The lady started digging a little and said um Sir I have that engine in stock for sale and have never sold it to anyone.. So I presented this proof to engineandtransmissionworld and told them I want my money back in full right now or im calling the cops well the guy there named DALE extension 102 told me basically ha good luck.. I said sounds good see ya then about 5 mins later he calls me being all nice and said your money will be refunded in full you will see it in your account in about 3 days and I said ok sounds good.. Then about 5 mins later I recieve another phone call from that same number and its a guy saying oh and by the way I just wanted you to know it must have been a typo when entering the VIN.. Well if anyone knows anything about VIN numbers its a little hard to typo a 17 Character number and come up with the same kinda pickup with the same mileage the has been wrecked! I have proof of all this and think that engineandtransmissionworld should be shut down and the guys running the joint should be put in prision for fraud.. I did get my money back but look how much research I had to go through to prove they were commiting a crime! Do not fall for this company because they are exactly what they tell you to look out for! Brokers with no inventory Thanks for reading this and I hope this makes the news because this company needs shut down...

Engine and Transmission World is an ongoing criminal enterprise currently under investigation by the Dept. of Justice. The company has had two other names at the same address and all have had D- or F ratings with the Wisconsin BBB. Buy from these people and you run the risk of joining the victim list (now over 350) with the U.S. Attorney in Milwaukee.