The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Today / Wells Fargo — billing
resolved to the customer's satisfaction
I had floors installed in my living room and dining room. I was advised, "If you pay it off in a year, no interest. Sounds great! The total amount was close to $3, 000. I get the first statement and pay $240... I do the same every month. Surprise, surprise... I get the last statement the other day, expecting to see a bill for $185 or so and Wells fargo has billed $500 interest. The closing date for the last statement was 07/15, if they did not pay off by that day, they billed interest for the year. I contact customer service and was told... "If you pay the full amout, I'll refund $100. Per the rep, I had to pay it off during the 11th month, because the 12th statement closed on the 1 year date. This is banking at it's worst.. And to think, we (tax payers) bailed these fools out.
The complaint has been investigated and resolved to the customer's satisfaction.