Empire Today review: installation quality on stairs ( 1 comment)

Issue began in February 2009 when carpet was installed. 3 installers who spoke Spanish came to my home. The one installer with the ability to speak & understand English left our home while the other two installers worked. The sides of the stairs were originallycovered with carpet. When I saw the boards were stained I asked the installers not to put carpet on the sides, not knowing they didn't understand English. The installed the carpet and did a horrible job. I complained. Empire had a supervisor come out and hot glue the pieces of carpet together. It looked like a pre-school had done a project on my steps. I complained to corporate and asked that the carpet be removed from the sides of the stairs. They sent the original installer out who removed it & put new carpet on. He did not move the pile so you can see where each nail is and it looks terrible. The inspector came by in 11.2009 to report it was a poor job and they would send NEW installers out. He promised to train them on proper technique. On 12.2.09 Empire sent the supervisor out (who hot glued it before). I did not let him in & have insisted on a person who is trained in this type of work to install it. They promised to have the inspector install it, since he has prior experience in this area. 12.9.09 installers showed up 6 hours early and none of them were who I was told would come out. I spent 50 minutes on the phone and was eventually told that the installation supervisors were busy putting together the schedule for today and would call me back later. NEVER AGAIN. I would rather my carpet look like a crime scene then have Empire do any work in my home.