1) unable to get even least bit of shine. Shows footprints. Spills or pet urine seems to have ruined floor in that place. Never looks healthy or clean. Very unhappy.
2) The quarter rounds are covered in paper? What stupid idea. Parts of them have peeled off due to mopping floors. Unable to get rest of paper off so I can paint them.
3) Installers did not install openings for registers enough to reinsert register covers. The inside metal is very bent making registered uncovered. Register on floor in front to kitchen sink is completely covered up. The floor becomes quite hot.
4) TV advertising is untruthful.
I've been so unhappy but hesitate to complain but I can't stand these floors.
Maureen Basch
Desired outcome: I honestly don't know because I would want replacement & end up with the same results. Otherwise. Replacing them would be only option.
The complaint has been investigated and resolved to the customer's satisfaction.