The complaint has been investigated and
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Emirates Airlinespoor services

S Review updated:

Dear Flyers

I frequently travel to Bangladesh on other airlines but this time I wanted to fly the worlds favourite airline. Me, my partner and 18 month old baby were looking forward to traveling to Bangladesh with Emirates. When we enquired about the coach service the travel agent told us thet the coach is modern, air conditioned ect and the journey from Dhaka to sylhet is about 4 hours. Were we in for a shock!!!.

When we landed in Dhaka we waited about an hour before we were told we can make our way to the coach. When we got to the coach to my shock the coach was something out of 1950's or 1960's. The windows were broken, seats were torn and smelly ect and I feared for my familys safety. That time of the night there was no alternative so I decided to travel on the coach. After half an hour or so the driver was ready to leave and the coach wouldnt start, so we the passenger had to get out and push start the coach and that happened two other times. After travelling for about 3hrs or so the engine caught fire, so they used mineral water from the passenger to put out the fire and we had to wait in middle of nowhere for the driver to check the engine. Then at some point at night we stopped at a service station when we were told 3 of the tyres were punctured so we can wait or seek alternative transport. I approached various coach drivers including a company called Green line but unfortanitly they didnt have 2 spare seats. I also asked the driver the journey time from Dhaka to sylhet, he said 4 hours. We fineally came to sylhet at approxmatley 7.45 am. We also had to pay the driver money (1000tk) which he insisted.

From the journey by road from Dhaka to Sylhet myself, my partner and the baby were unwell from flu, temperature and aches all over the body. We went to Bangladesh for just under 3 weeks and we lost a week from illness.

When we complained to Emirates I got a apology, 5000 air miles (wasent worth anything told by staff when enquired) and blamed the third party who were responsible for the coach journey which they will look into.

I would not recommend anybody to fly to Bangladesh on Emirates, espically to sylhet.


  • Ra
    Raju Miah Nov 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Yes I had the same issue, the bus was old no AC and you can’t open the window I was boiling all the way to sylhet, I had to take private car on the way back to Dhaka
    However the bus service was really good back in 2006 onwards 2010 after it just went absolutely horrible
    I would advise people to pay little extra n fly with Biman

    1 Votes
  • Mo
    Mohammed Alam Jan 01, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Raju Miah Can you tell me if the bus goes to sylhet airport?

    0 Votes

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