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Embassy Suitessanta clarita manager refused honest complaint

1
W Nov 17, 2017

We booked through Hilton website for a room last night. We had driven two hours to a concert in Santa Clarita only to discover the venue cancelled the show and did not notify us. But they gave us free tickets to another Brand X show in Pasadena. They did the right thing.
Embassy Suites did NOT do the right thing. They refused to give us a refund. We drove over to the hotel and again explained our problem. After 10 minutes of complaining that this was not our fault and we did not want to stay in Santa Clarita, the manager called me condescending and was making her look bad in front of her employees.
So I got the refund, but have very bad feelings about Embassy Suites. Will never stay there again.

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