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Bedroom Furniture Discounts Customer Service Contacts

311 W 43rd St.
New York, New York
United States - 10036

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Bedroom Furniture Discounts Complaints & Reviews

Bedroom Furniture Discountsbedbugs in the headboard

On February 7th we purchased a Pulaski headboard, bed frame, dresser and two night stands totaling over $4000 from bedroomfurniturediscounts.com. We began having difficulty with our purchase because the dresser failed inspection and thus was delayed in shipping with the rest of the bedroom set. The store we purchased it from did not bother to inform us of this. The delivery was supposed to take place on Friday, February 15, 2019 however due to a transportation problem was not delivered until 8 PM on Saturday night February 16, 2019. The driver informed us of the missing dresser! The dresser was finally delivered to our residence on March 9th, and we thought the ordeal was finished, despite the shipping issues. However, we later learned, to our unpleasant surprise, that the headboard was infested with bedbugs. When we learned of this situation we immediately contacted bedroomfurniturediscounts.com in an attempt to resolve this infestation problem. When I spoke with representative Jade via phone and e-mail on several occasions, she assured us she was working on resolving this issue with her company and Pulaski, the manufacturer of the furniture. I informed Jade of the damage the bedbugs caused, including us having to throw away our mattress set; washing and drying all of our clothes, purses, house hold items, etc. as well as fumigating our home, as the bedbugs had spread throughout the house. The exterminator confirmed that due to the number of bedbugs found and the number of bedbug skin shedding that the headboard is where the infestation started. I have also attended several doctors' appointments to treat the bedbug bites. As such, I provided pictures and informed Jade and her boss Shequan of the steps we were taking. Jade tasked me with disposal of the infested headboard, but my wife and I were physically unable to move the headboard. Shequan never responded back to us and Jade informed us she was handling this situation! As of this date bedroomfurniturediscounts.com has yet to make arrangements to retrieve this headboard, as such we are unable to sleep in our bedroom now going on 6 weeks. We were hopeful that bedroomfurniturediscounts.com and/or Pulaski would resolve the issues caused by the bedbug infestation. We are asking for bedroomfurniturediscounts.com to reimburse us for the cost of the fumigation, and to replace the headboard bed set (headboard, sideboards, and footboard), and install the bed set. In response, bedroomfurniturediscounts.com/ Pulaski has offered us a credit of $100. So far this bedbug infestation has cost us close to $5000.00.

bedbugs in the headboard
bedbugs in the headboard
bedbugs in the headboard

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    BedroomFurnitureDiscounts.comdining table set/hutch

    We ordered a dinning room table and chairs from this company 3 month ago. The table and hutch arrived after 2 months without the chairs because it failed inspection!!!

    The hutch's light does not work and the table came scratched at one end. We were told to take any issues up with the company we ordered it from Bedroomfurniturediscounts.com/ diningroomsoutlet.com. So we did the very next day. We called the company the next day after drop off to explain everything and obviously in hopes to get the items replaced. They said take pictures and send them to us of the damage so we did. Then we called when we heard nothing after a few days to which a order processor named Asif said we won't be replacing anything since you signed the delivery paper.

    The set was $3600.00 and I still haven't received the dining room chairs. DO NOT ORDER from these companies. It has caused me so much emotional distress and dealing with this has been a nightmare.

    These are all their sites: Bedroomfurniturediscounts.com, diningroomsoutlet.com, discountlivingrooms.com, tvstandsoutlet.com, and emmamason.com. All serviced by the same terrible people and scam policies.

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      Bedroom Furniture Discounts — bedroom set

      "Here are some reasons to never buy anything from this company, they will take your money and give you junk...

      BedroomFurnitureDiscounts.com — table order

      We ordered a dinning room table and chairs from this company last month. The men who delivered the set are a...

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