Eldo Coaches
reviews and complaints

We booked an Eldo coaches bus from Durban Station to Johannesburg park Station, firstly we had to change two busses because they were malfunctioning, now we on some road waiting for the 3rd bus. The busses even stink of urine. Their service is very poor.

I booked and paid online for Eldo Coach bus departing from Motorcoach Terminal, Pretoria Station today at 09h30, going to Vereeniging.

Ticket: AB5NAO01
Passenger: Ruben Germeshuys
Price: R365

1. Bus 2 hours late.
2. Ticket not accepted.
3. No space in bus for my son.
4. Son alone without cash at statiin.
5. Wasted money to get there. Stranded.
6. Were told to use ticket and jump on Intercape bus or Gautrain. Who not one accepted the ticket.
7. Tried to call head office. No assistance to refund or another bus. Afterward nobody answer call.
8. Bank offline, cannot book ticket.
9. Lost money.
10. Neet Eldo Couches to refund the R365 and to pay the money for adfitional ticket needed and taxi fair as nobody wanted to wait for my son and he needs to get home.

He is young, cashless and Im worried about him.

Very bad to treat payi g custimers like this. Not trusting the service again.

Annelle - [protected]

Refund please
STANDARD BANK
Cheque
[protected]

R365 and
R300 GOR EXTRA TICKETS
TOTAL R665

I Dipolelo Alfred Mabitsela, I'd no [protected], needed to change my bus from 01/12/21 to 02/12/21, from jhb to cape town, [protected], [protected] these number kept ring talking info, placing mefrom caller 12 to 2 and line cuts every now and then, now I failed to reschedule my bus for tomorrow 6 o clock evening ticket AB4VLY02 service 3370, contact number [protected]

I booked tickets over a week ago for late December.
Unfortunately we can not make our trip anymore so I need to get a refund.

I called the numbers provided to me [protected] and [protected]) I and never get passed the caller nr 2 prompt... When I reach the 30min mark for holding on the say and I quote "we are sorry the person you are trying to reach is not available right now" and then my call gets dropped.

I wasted R150 just on airtime to no avail.

I then call the other number provided [protected]) then get told the number is no longer in service.

Then I call PnP Travel team Call centre on [protected]) and a very sweet lady answer and give me two email addresses.
[protected]@eldocoaches.co.za
[protected]@eldocoaches.co.za on which I sent a email to both and to no avail once again because there is no response.

I then go look for more contact numbers
[protected] /4/5 on which they say no one is available or it doesn't even ring.

I am seriously disappointed in this can someone please contact me in regards to this problem? My contact nr is [protected]

The Eldo coaches bus was supposed to leave Durban station at 10:55 on Monday 29 November but due to the bus delay the bus left Durban station at 13:00 and the bus was supposed to arrive at Pretoria at 19:20 the same day.. right now we are stuck in middle of the road it's almost 1:30 am and we are not safe.. and I was supposed to take tax at Bossman at the moment there are no taxes to take us home.. so I will appreciate to be refunded, due to unpleasant service

My Name is Mark Radley. Ive been booked to travel Eldo caoches bus at 6 PM from Eldo Caoches offices in Port Elizabeth. Sincectbere was problems with thy buss the company is still not getting back to is weather the will reimburse us or get another bus. Ive been sitting in a stucked buss in PE for already almost 7 hours. We not getting aby communications from the bus company and managent is refusing to take our calls. Thid is extremely por quality Service and there is nothing done avout it. We have kids on the bus thats becoming restless abd to make things worse some of us have scheded appointments at our destinations heade too andcwe are defi goingvto not make it. How is Eldo Caoches going to deal this huge inconvenience ifvtheyvare not communicating with us. This is a big big dissapointment thatvsuch a big company claims to be so great yet delivering such atrocious servicecwith por quality vehicles also. They should not be on the long dis toute. Infact this company should not be opporating at all with such bad quality service. 😠😠😠😠😠👎👎👎👎

My bag was stolen on the bus B980 that traveled from CapeTown to Pretoria on 21/11/2021 and arrived on 22/11/2021.

We were told to check our bags when we got to Joburg (which I found very weird)and when I checked for mine it was nowhere to be found. I was told to report the matter at their offices when we get to Pretoria, which I did and I wasn't satisfied with the service.

Your people are incompetent and negligent. Why put stickers on our bags if you are not going to check whether people leave with their own bags or what?

If nothing is done about this in the next three days I am taking this matter further.

Good evening .

I would like to inform you about the poor services that we receiving from this company. I booked a bus ticket in Cape town (Shoprite) this morning. The bus is from East London to cape town and it was supposed to pick up at 17H30 in Windmill (EL) and just before 17h00 the passenger was informed that she should move to town because windmill is closing at 16h00. Now the time is 21:35 and the passenger is still waiting therewith other passengers because the bus has not arrived. what pisses me of is that there is no proper communication from Eldo company, their staff in EL is very rude to passengers. Seemingly this company does not care about its passengers and the services is very poor. I hope you understand that this is not the only bus company that is operational in South Africa.
Kindly note that I am awaiting your response the soonest, failing which I am taking this to the media. #Eldo coaches must fall#

If you care to talk to me [protected]

We have left parkstations 18:00 17 November 2021 and bus had a Malifunction problem with the gear box at Kuruman at 2:45 am 18 November 2021, The driver called for help to fix the bus that moment it arrive at only 8:00 am 18 November 2021, still even that help couldn't fix the bus and the left, it's now 10:50 am, we still haven't get any help for another alternative help from Eldo coach, the emergency toilet is blocked of them, and we have to pay R2 for the whole day to use toilet, Eldo Coaches services is very poor... We are hungry, we are thirsty, we don't have money for toilet, and we don't get any type of communication at all from Eldos Coaches office, we laying and sitting in bus that's not working at all, at Kuruman Engen garage in Northern Cape, and we left Park Station yesterday 17 November 2021 around. I'll never use this bus ever in my life, cause they numbers on the leaflet pamphlet isn't even working at all. We sitting with old people, baby's and people who have appointment where they suppose to get to and some passengers even end up going to Hiking spot, which put they life's in danger, 6 passenger end up taking another taxi, a mother put her baby on her back to go hike. Yet nothing is taken seriously to make arrangements for another transportation as advised by the mechanics who attempt to fix the bus, but discovered it needs to pulled away and another transportation needs to be arrange for us passengers. Eldo's is very unreliable with the quality of they service.

Hi my name is mandla Maseko, I've been waiting for an Eldo bus since 12h30 am at Kimberly Ultra City. When I call I was told that the bus will delay n the consultant who didn't state his name told me that sms's were sent to every client. I further explained that I never received such an sms, then he Harold me to wait for 45min by then it was 02h00 am when I made that. Now it's 03h50 still no sign of the bus. I e, planed that I was to connect with trunslux or City to City since my destination is Mpumalanga Hazyview n he said "sorry for the delay but nothing can be done about that". So I wanna know as to where does that leave me since now I won't be able to get any bus from PTA to Hazyview, may it be noted that this is also budget or cost related as I'm expected to be at work. Now the time is 03h55 am and still no bus. Been waiting out in the cold at the filling station.

Your service is atrocious. We had a breakdown with Intercape and they immediately sent out a replacement bus. You had for breakdowns and no replacement bus. I was suppose to be at home be 07:00 its now 18:40 and I am still in your crappy bus. You could've at least provided your customers food, but no useless, non exisrant customer service. Here are old people on this bus that need to change modes of transport to get home. Im pretty sure that they won't be able to get home to their loved ones tonight. :( :( :(

Hi

I bought tickets to Durban on the 14th Sep but cancelled on time and send them refund forms and all required documents on the 20th Sep.
The refund was supposed to be done between 14 - 21 days but when I called them they said they have a backlog, they're still paying June refunds - I might get my refund next year.
This is preposterous and highly unacceptable.

I need my money ASAP by the end October 2021

Had booked a ticket for 4:30 arrived at the station 30 min before as prescribed it is now 7:00 the bus has not arrived attempted to get through to the call center was on hold for over an hour without getting through to a consultant attempted calling the head office without any luck this is a truly despicable!

Am iuon a bus now from Durban to P. E.. I went in the bus one of the drivers assisted or friend was eating fish.. Bus uos dirty inside... Curtains for the sun are out few curtains Tha cover windows.. Toilet smells bad.. Can u imagine 13to 14 hours traveling with the bus.. No Aircon... Bus uos too hot.. Even the weather is 38degre outside.. We called the drive to open aircon driver is ignoring us...
Green Flys inside the bus not hygienic at all.. We are leaving pandamic of covid aswell... Wht I experienced today I will never use Aldo bus again.. It my 1st tym and last... If I had a choice just wish I can take Intercape butter

Eldos couches the bus broke down from Durban station we only past the first toll gate bus standing at a gas station and the driver say he don't think anyone will come out or send another bus for us we need to get to Johannesburg already the bus was 2hours late and now this we need a bus to come now

I'm not happy with the service I received today the bus was very late booked for 21:00 only got into a bus around 22:18 on top of that the lady assisting was rude ppl who booked for 22:00 ended up living first because she puts people going to lennesia or Pretoria in the bus first which is not fair because the people who found us at the station ended up living before us or with us... I'm not happy at all

I booked a ticket from Pretoria to cape Town on the 2 October 2021 11:30 for two people. They didn't announce on time that the bus is going to be late. On the last minute they told them the bus is delayed. To top up the humiliation they quickly took them to take train to johannesburg to catch a bus there and they didn't have the assistant on the way about. Imagine spending people to a place they don't know jist saying go to this place and catch a bus there. When they got there luckily asking people how to go about then they found the bus. Along the way, the bus stucked and there were told only will be fetched at 11:30. Imagine the bus that had to be arrival time 7:30 not they will be fetched at 11:30. You are playing with people plans and life. 🤦‍♀️. This so humiliating imagine canceling our important plans that could save my son life because of your inconsistent and poor service. If i had time i was going to tell people not to use your bus services.

Booked 10 tickets to Durban via computicket, I wasn't happy with the service. We got to Johannesburg park station and we shuttled to Midrand to catch a bus which was not a Eldo Coaches Bus but some bus called Toot Coaches.

It smelled so bad, it had dust, toilets were dirty, the windows couldn't close properly wind was coming in for the whole 8 hours. It was a disaster!

Next time when your buses are full, don't sell us tickets only to sell us to other bus services. Very Dissappointing

My name is Portia Shezi, I was travelling with my son on 13/09/2021 I booked a bus from Pietermaritzburg to Jhb…8 o'clock to 12:55…to my surprise when I got there I was told that I only booked and didn't pay.. I had to book an ubber to fnb only find that payment was made to some David bus.
I found their numbers and phoned them…a guy by Mzoxolo was very helpful…
My complain is I spent 10 hrs sitting at the bus station…I found myself spending money I didn't have for food after we finished sandwich I brought for the morning trip. had to buy lunch and dinner for 2…I had raw meat given to me it end up in a trash can…also had to pay intercape staff just to charge my phone…I'm very disappointed with Eldos buses that it took me 20 hrs just to arrive in Jhb…
Portia N Shezi
[protected]

I was very inconvenienced. I booked 14:30 bus ticket from Harrismith to Midrand. I waited for a bus until 17:30 which was no show. Called the operator who advised me to take a 12h00 bus the following day. As you read this I'm from the pick up point. The was still no show. I called them and to my surprised the operator told me that I had rejected an offer for rebook and filed for a refund. I bought the ticket online. Now when they have to refund me I'm told to avail myself at their Joburg offices.

You guys toy with people.