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El Cid Vacations Club
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2.1 40 Reviews

El Cid Vacations Club Complaints Summary

11 Resolved
29 Unresolved
Our verdict: When using services from El Cid Vacations Club with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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El Cid Vacations Club reviews & complaints 40

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5:37 pm EST
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El Cid Vacations Club - False information regarding transfer of timeshare

Good Afternoon – We are contacting you in reference to contract 9005362, for Johnny Thomas and Phyllis Yvette Blair. During our meeting on October 5, 2023, with Vikrant Bhalla and Marco we discussed the transfers of the Wyndham Timeshare that was in the names of Johnny Thomas and his ex-wife Alena Thomas. Vikrant Bhalla and Marco informed us several...

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4:32 pm EST

El Cid Vacations Club El Cid Vacation Club

I have been a member of El Cid for almost 20 years. When I purchased my membership I was guaranteed an ocean view. The last few times we hav visited I have had to basically argue this point every time at check in. I have actually witnessed the people at the check in desk “upsell” customers who bought their week of vacation from Costco and give them an ocean view, while giving their members the left overs. They promise things they do not deliver on. I would recommend NOT purchasing.

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12:25 pm EDT
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El Cid Vacations Club real life does not reflect the presentation I received

The contract I signed does not able me to do the things the sales presentation said I could do. Total rip off. The whole pitch was on how easy international travel was and all the resorts I'd have access to and all the discounts. The reality is the resorts either aren't available or are not anywhere near I'm trying to go. And the hotel exchange they sold me on? Not the way it works at all. All these huge discounts I was promised since I had "pre-paid 20 years of vacations" is all a lie. I can get the same deal on expedia that the fees add up to. This is a total fraud and I want my money back. I will shout it from the rooftops what a rip off this is.

Desired outcome: I realize I was the idiot who believed the sales people So I would settle for a 50% refund.

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Wayne C. Robinson
, US
Oct 22, 2023 3:58 am EDT

Although you will not normally get a refund, you can easily cancel your contract. They are NOT a timeshare, but a vacation club. They cannot harm your credit back home. do an online search for timeshare cancellation courses. People cancel every day.

Is El Cid Vacations Club legit?

Our verdict: Complaints Board's thorough examination reveals El Cid Vacations Club as a legitimate entity with notable strengths. Despite a 28% resolution rate on customer complaints, which invites a closer look, El Cid Vacations Club stands out for its commitment to quality and security. Clients considering El Cid Vacations Club should delve into its customer service record to gauge compatibility with their expectations.

El Cid Vacations Club earns 94% level of Trustworthiness

Perfect Trust Endorsement: El Cid Vacations Club achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for El Cid Vacations Club. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Elcidvacationsclub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows El Cid Vacations Club website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Elcidvacationsclub.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Elcidvacationsclub.com you are considering visiting, which is associated with El Cid Vacations Club, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, El Cid Vacations Club appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with El Cid Vacations Club's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
  • Elcidvacationsclub.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The elcidvacationsclub.com may offer a niche product or service that is only of interest to a smaller audience.
  • El Cid Vacations Club protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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8:38 am EST
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El Cid Vacations Club Failure to write contract as written

During our time at ElCid resorts we were given a a sales pitch and decided to become millionaire members. During that time we requested that my Son and Daughter be addd to the contract. This was never done and now El cid wants to change me 300.00 to add them, when it should have been done at the time of the contract. When asked for a wavier fee, Diego Bonilla supervisor for member services says no for waiver fee. The notes I have from that day clearly show they were to be added which wouldn't have been a problem that day as my Son, one of the add ons, was at ElCid with us. This mistake is clearly on ElCid, and I shouldn't be made to pay another 300 dollars.

Desired outcome: I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written.

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4:35 pm EST

El Cid Vacations Club Handicapped accommodations

We are El Cid Platinum Club members. We have always received excellent care until now. Our reservation was made in June of 2022 for November 2022. I had unplanned but necessary back surgery. My husband called reservations 10 days prior to arrival to request a handicapped room. They did not say that they could not accommodate us. When we arrived they gave us our original reservation saying they could not change the reservation. I hurt my back the first day there. We went back to reservations and told them what happened and requested a room change to a handicapped room. They did change our room as requested. When we got home and check our points we discovered that we were charged 163,334 points for the change to a handicapped accessible room. We called the El Cid support number. They said reservations are made for a studio, one bedroom, etc, but they cannot be made for a handicapped room. No one told us that when we called to request a handicapped room. They also said that it cost points to changes room reservations with less than 90 days. I did not know I was having surgery more than 90 days ahead. It should not cost us points to change our reservation to a room that is handicapped.

Desired outcome: We would like the return of the 163,334 points lost due to requiring a handicapped room.

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5:14 pm EST

El Cid Vacations Club Customer service at El Cid Vacation club points and reservations

We have been over 20 years in the Vacation Timeshare Owners.

About 10 years ago we bought 500000 El Cid Time Share Points. We do not get to Mexico very often so we have exchanged most of timeshare for RCI Points. Every singe year my wife has trouble with El Cid Customer Service Employees and their inability to help and always blaming RCI. My wife has to call El Cid who tell us to contact RCI. RCI says its not them and my wife calls El Cid she bounces back and forth. Almost always it is El Cid that ends up wrong. This is every year, either not the right point numbers, no point etc... again the problem is almost always with EL Cid. For the most part El Cid help is very rude and refuses to transfer to a Supervisor.

While we still enjoy timesharing it is not worth all the El Cid incompetence and unwillingness to help.

Desired outcome: We would like El Cid to buy our timeshare points back expires 2028. OR at least have them 1. Tell us why our 2022 points transfered to RCI. They should have been their a long ago. And phone # we can call to Resolve future issues.

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4:28 pm EST

El Cid Vacations Club Timeshare

Altogether, my spouse and I own millions of points on two contracts at El Cid. This post is not about the service received at El Cid. The staff at their resorts is incredibly caring. Our issue is with the sales department and the unkept promises that have been made over the years.

Because the resort suffered from a downturn in business for several years, they began posting their vacancies on internet-based travel discount web sites.

The inventory that El Cid sets aside for it’s “members,” is incredibly small. Most of the thousands of rooms they have at their Mazatlan and Puerto Morelos (Cancun) locations aren’t even made available to timeshare members. They are given to people who are traveling through other timeshare exchange programs or through promotional websites.

Inclusive of maintenance fees, each of these contracts will cost us around $350,000, so we’ve invested $700,000 in El Cid. When we call to make reservations, they are always “full.” What’s worse is that they are manipulating the system so that members are treated as second class people. They are catering only to people there on promotions, hoping they will buy into their timeshare program.

We highly recommend you not buy a timeshare here. You are much better off being in control where you make a reservation. Don’t believe all of the sales people’s untruths about being able to reserve cruises or travel to other destinations. You can get MUCH better pricing for other vacations on your own.

Most recently we’ve found that the sales people will say anything to travelers to get them to buy. Almost everything they tell you is not true. They keep coming up with stories and offers that will disappoint you. Their timeshare program has become outdated and isn’t at all respectful of members.

Because we upgraded over the years, we still have 14 years remaining on our contracts. Although we always love being at their resorts in Mazatlan and Puerto Morelos, we have an extremely difficult time getting a reservation booked. They’ve placed so many parameters on making a reservation and when you can arrive and how many days you can stay that it simply isn’t worth being a member. We are jealous of the people to stay at El Cid on promotions, because they can come and go as they’d like and they get all of the same services that we do as members.

Also, avoid their Cozumel property. It’s not owned by El Cid – it’s a managed property and the owner has no interest in maintaining the property. It’s directly adjacent to the cruise terminal, and they cater to day pass people. We had to move seven rooms before we found one that didn’t smell bad.

Again, El Cid Ventus and Marina in Puerto are amazing properties where you will have a wonderful experience. El Cid Ha will also eventually become wonderful if they can figure out how to control the mosquitos.

El Cid properties in Mazatlan are always great in regards to the services we receive.

Desired outcome: Owners/management must take a close look at the people who helped build your business and treat them with respect and dignity. Also make sure that your sales people are telling the truth.

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11:11 am EDT

El Cid Vacations Club El Cid Vacation club

Visited El Cid July 2021 And purchase a contract which was told had to be 20 years. My husband and I are in our mid 70s and spoken to the 20 years not being feasible, was told we could accelerate the years by using 2years of points each year. the customer service Rep says no only 1 year of points will be allowed. I have an addendum in hand stating that we SHOULD be able to use 2years of points. We will be in our 90s at their rate.

Also we were given papers to be signed up for RCI, they never enrolled us with

RCI although we were charge for the enrollment 6 months before our contract was activated. We were Never enrolled in RCI and later told we must join ICE instead. Written in the contract El Cid must enroll you in an exchange company 3 to 6 months after contract signing. I have tried repeatedly to cancel this contract, it is not what I signed-up for, which constitutes a BREACH. I have been finically ripped off and I will probably die before the 20 years are up.

El Cid has NO affiliation with RCI yet it is still listed on their website

I really want the RCI deal stated in our contract.

Like I stated NOT WHAT I SIGN-UP FOR BEWARE

Desired outcome: Please refund my capital and I would like a responds

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2:26 pm EDT
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El Cid Vacations Club Misleading information about vacation products and harassment threats to members

Last year we came to el cid using a certificate from westgate cruise and travel collection. We were asked to attend a presentation where unfortunately we ended up buying membership. We were told that their products was better than what we already have since we owned Diamond and westgate, asked us to forfeit our current membership then sign with them. We spent the whole day there signing papers also we were offered drinks while trying to make us sign contracts. It all seems ok at the time , we were offered a voucher with 14 all inclusive bracelets after purchase and we were told that we can come back using the bracelets no string attached. We were also told in the event that we wanted to remain at the platinum level our price would be locked. No one ever give us an orientation of the product like they said and we had to call to set up the account later. Now we came on our first trip. We have been harrassed, threatened to attend a member update. They said if we don't attend their member update we will pay a big fine. They said that this was explained to us at the time of booking and documented which is a complete lie. I ask them to review the recording since all conversation are recorded for fact check and they wouldn't. We told them that we would attend on our time but they refused to compromise and want to be in charge of when they schedule the appointment at times that are inconvenient to us. This the most stressful situation I have ever experienced with a timeshare compagny. I hope someone can hold these people accountable. Threat , intimidation, abuse of power, bullying by these people and harassment are to be taken seriously

Desired outcome: I want them to stop misleading and preying on tourist and being forthcoming. I want them to stop the harassment and understand that if your intentions are decent , you don't need to force people into unpleasant situations

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Merideth Lezak
, US
Aug 10, 2022 1:20 pm EDT

Sadly, last year we were talked into buying a timeshare from EL Cid vacation club, which they told us it wasn’t a timeshare. They had us where they wanted us for 5 hours! After repeatedly telling them no, they kept sending new people over until we couldn’t take it anymore! Unfortunately, because we have paid the timeshare in full they won’t give us any money and no one can help us! I can’t even understand how to use the program, and it is very frustrating!

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7:15 pm EDT
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El Cid Vacations Club Scam false fining information

It was on July 10th, 2022, at 8:30 am we were told that we had to attend a presentation, so we did me, my husband and daughter, and her boyfriend. When we attend, we already had a timeshare? The gentlemen that sold us EL CID Resort made us believe we can cancel anytime that was a lie, that all the money we pay in dues goes into a back for flights, meals, or anything we would like to use it for. My husband kept asking for the paperwork and they gave it to us in 5 days so we couldn’t cancel. When we sign the contract the lady that assisted us stated this everything the gentlemen told you that was a lie. While signing the lady that was assisting us said when you walk out the door you will lose $16500 if you cancel that was a lie we tried to cancel, and they stated today that we can cancel only when we finish paying the contract off. EL CID is a joke I will be out $66,000.00 and the loss of my other timeshare. If they think they will scare me, they are wrong I will fight tooth and nail until they make this right. How do they sleep at night? This company will look you in the face and lie to you. They will play hell getting any more money from me. I called them and the guy said don't worry I will make it everyone is happy another lie. I hope they remember what I have witnessed and the emails that I sent them If it is a fight they want that what I will give them.

Desired outcome: I want my timeshare back and my money back to cancel. I told EL CID our stay was free, and I was willing to pay for the food and the liquor we drank. Picture to follow

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Update by PaulaQ1963
Jul 26, 2022 10:20 am EDT

On July 10th the family took a trip on Wydham so there was no charge for the room we weren’t sure why we need to attend a presentation since we own Wydham. This was our first traveling out of the country so we went. For of all it was a high pressure sale. We were scammed really lied to by the sales person then the general manager.

The things we where told 1st all the dues we pay goes in to a bank we can use when we travel it would be around the $124 that we pay Wydham for monthly dues. Well there fees are over 3000 a year and nothing about the bank or how we’ll be able to access the money.

Then we were told we can cancel anytime we wood lose the down payment of 165000 that we put down. Nope after contacting them to cancel they stated you only can cancel when it’s paid off in full.

Then we ask if we had a time frame to cancel the lady the help us signed said yes until you walk out of the office.

They said we wouldn’t have a payment for anything until October 2022. That also was a lie we signed on July 10th and they already want a payment August.

We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie.

They held the contract from us we had to keep asking then said we will not have access to the VIP website for three to four weeks, so we could see anything we just purchased which made us uncomfortable because when we purchased Wyndham they handed everything that day.

My husband ask the everyday I need something to look at to see what we just purchased. The

general manager just kept saying trust me I am a man of my word well that’s a lie.

We can’t afford to lose 165000. But we were willing to take the hit to get out of the lies they sold us. The have no heart ♥️ not sure how they sleep at night. I have witnesses to all the lies we couldn’t figure out why they kept giving

us drinks one after another.

This company shouldn’t be in business taking people hard earned money. We still owe 49000.00 for nothing that was promised.

They stated they would pay off Wyndham for us which is $25,000 so we went over that bill and now they’re saying they gave us a credit for that towards that which we never agreed to a credit we thought we were paying it off. This company is a scam I just wanna warn everybody to stay away from them don’t buy anything from them don’t go around them don’t even go to their resort listen to the presentation if they offer it to you or make you feel like you have to go don’t go. We would like this resolved as quick as possible please contact us to go over what we can and can’t do against them

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11:20 am EDT
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El Cid Vacations Club downgrade of membership

My husband and I purchased a membership back in October of 2021. We have paid $30,000 so far. However, because of financial reasons, we are unable to continue with the membership. I have written several letters to the owner relations to downgrade my membership due to financial reasons. My husband is out of work and I am the only one supporting our family at this time and I do not want to loose $30,000. Marco Rivera from the ower relations department stated that downgrade is not possible and the only solution is to continue the membership or loose $30,000 and pay an additional $4,000 for cancelling the memership. This company is not for members. They are not human. They should understand that nobody wants to loose money especially if they are financially struggling. What else can I do?

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El Cid Vacations Club Not honoring a contract

IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. Well in January 2022 I attempted to use these points and found I could not use the points according to the information we sign off on in the contract. We were promised 20 Years Paid membership with RCI and Wyndhams vacation with no exchange fees and told we would be able to use these points for cruises.

El Cid has no affiliation with RCI so what I was told in the contract is fraudulent

and deceptive.

Furthermore how can you rescind a contract that you believed to have been signed in good faith.

Since El Cid cannot stand up to a written contract how can they be trusted at all

El Cid needs to refund all monies paid

Desired outcome: cancel contract and refund money paid

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6:46 pm EST

El Cid Vacations Club Changes to contract

I was told at the presentation I would be able to use my allotted points to book a cruise Now I am told that is not the case also I was told RCI was a part of the package This is no longer the case If my contract speaks to something I expect to receive it This was a expensive transaction for these people to be reneging on Stay away from El Cid if they believe they can change a contract after the fact

Desired outcome: Please refund my money since the contract can be alter by El Cid when ever they choice. They need to be SUED

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11:46 am EST

El Cid Vacations Club Unethical practices

We are being held hostage by el cid vacation club. We bought timeshare in nov 2019. We've already paid over $29,000 in payments and maintenance fees. Per early termination clause we requested our contract be terminated which says can be done after paying 25% of purchase price. We've paid 28%, not asking for refund, have not used any points. Been requesting termination since december 2020. They are dragging their feet with termination, making offers, etc. Keep telling them no, terminate the contract. We are being told we have to pay an additional $9900+ to terminate. We are unable to travel and are being held hostage. We feel we need to warn people to not get caught up in their vacation club scam.

Desired outcome: Terminate contract

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Update by gkjcmj
Feb 11, 2021 12:15 pm EST

El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. Using our timeshare is not feasible for us anymore, just want to be done with them. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. I also believe it is illegal what they are doing. The termination policy says you have to satisfy 25% of the contract, original cost was $67, 960 and between a deposit and monthly payments we have paid them $18, 712 which is about 28%. We've also paid $1882 in mtc fees and have never used the timeshare. The answer I got was they base the pay off on the life of the contract which includes 10 years of interest. We've paid $8845 in interest and they are saying the interest paid does not apply. Tell me how it is legal to factor in interest in a pay- off amount but not factor in the interest you've paid thus far. These people are truly unethical criminals.

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El Cid Vacations Club exit an unused product

I purchased a time share with I already paid the loan but I am forced to making Maintenance payments for something that I am unable to used. I am paying a product that I am not using. I need to exit the program. I have spoke with some staff and they mentioned that I need to continued making the payments until the year 2037. Imagine how much money they are taking away from me. I just need to end the contract.

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Ryan Price
, US
Feb 06, 2021 10:46 am EST

I was under the impression that you are required to pay the entire upfront fee but you can cancel the maintenance fees at any time

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The complaint has been investigated and resolved to the customer’s satisfaction.

El Cid Vacations Club member services

These people are nothing but criminals, fast talking scam artist, and bottom of the barrel when it comes to providing any kind of service. Using our timeshare is not feasible for us so for more than eight months I am in trying to work with them to pay out the termination obligation and be done with them. More than a dozen times they have referred me to their legal Department where the phone either rings with no answer or someone tells you they're out to lunch and will contact you. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. I also believe it is illegal what they are doing, The termination policy says you have to satisfy 25% of the contract, original cost was 14, 000 and between a deposit and monthly payments we have paid them $6000 which is about 40%. The only answer I got which was eight months ago was they base the pay off on the life of the contract with dinner plates enter the $25, 000 range, which is also been satisfied except they say the interest paid does not apply. Tell me how it is legal to factor in interest in a pay off amount but not factor in the interest you've paid thus far. Truly bottom of the barrel.

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Resolved

Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith!

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gkjcmj
Cass Lake, US
Feb 11, 2021 11:48 am EST

They are doing the same thing to our family.

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El Cid Vacations Club time share purchase

El Cid ripped us of for about $60, 000.00 We went to El Cid Moro Beach for vacation and of course we got suckered into their presentation. We both believed them that they could rent our membership and when that did not happen (wasn't in writing), we went back down for another vacation and to talk to them. They said since it wasn't in writing they did not remember it, but if we would upgrade and write a new contract and stipulate that they would rent, then it would pay off our contract . They said they would rent out several weeks of ours during Holy Week to locals and that there was great demand for those weeks. We were such suckers, but thought since it was in writing, surely they would honor it. When they didn't rent it I called them and said they were not getting another dime from us. We were paying them about $1300.00 per month on the contract and maintenance fees. They said we couldn't get out of the contract and I told them "too bad, you're not getting any more money because you lied to us". So we basically walked away from it after investing about 60, 000.00. This was a huge loss! It was in 2013 and Manuel and Rui were the sales people.

Doing business with Timeshare sales people is a huge mistake. They ripped us off and I would like to sue them to recap some of our money. O yes a refund would be nice but not holding my breath.

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5:33 pm EDT

El Cid Vacations Club unethical behavior

Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase.
Stories have changed the further away we got from the date of purchase. The free cruise for six to Hawaii? Not true. We had agreed to the port fees and taxes, yes. What we didn't agree to was a discounted cruise. Sales also promised us a free cruise for two for the next 20 years. That, too, turned out to be nothing but a sales pitch with the sole objective to get us to close the deal.
There was a window to cancel and get a full refund. Then there was a window for a 25% refund. Now all windows are closed and there is no possibility of cancellation. Or a full refund, you are telling us.
You know all these things because we have told you repeatedly the lies we found out about, and yet are giving us a hard time about canceling. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping.
You are dishonest and lie about the benefits available to owners. We don't imagine that we are the only ones to have been scammed by you in the past.
The sale was done fraudulently and as such is invalid.

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El Cid Vacations Club El Cid

All El Cid resorts are fraudulent and scheme off innocent people. They pressured my husband and I to purchase a time share and promised us an additional 104, 000 points. They also promised, in writing, that they would "rent out" the purchased time share and pay us $25, 000 on May 10, 2014. Surely enough, we never received the promised payment or the additional points. This company operates based on lies and deceit, and they have no value for integrity and honesty. I hope you read this message before you get scammed by El Cid. They should be put out of business!

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mone potrland
, US
Oct 23, 2014 7:16 pm EDT

Have you tried posting this on http://SueThatBum.com ?

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El Cid Vacations Club - Warning!!! Scam

To all of you, my wife and I went on vacations to the beautiful Cancun this past May 2013 and we were attending a Timeshare presentation at El Cid, where we were convinced to buy a membership but based on lies, we were offer that we could use our membership at any time and it will include airfare, activities, rental cars and a lot of more things, well let...

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El Cid Vacations Club contacts

Phone numbers

1800 523 4491 1866 552 7320 More phone numbers

Website

elcidvacationsclub.com

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