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El Cid Vacations Club
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2.1 41 Complaints
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El Cid Vacations Club Complaints 41

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El Cid Vacations Club i had been a victim of a scam!

In October 2006 we were pressured into purchasing a timeshare with El Cid Resort in Mazatlan with a verbal promise that they would sell the Timeshare that we already owned with Mayan Palace. They were going to give us an automatic 50% of the value of our timeshare, valued at $23,400. The timeshare they were selling us had a value of $29,400.00, and were to put $6,000.00 down, they would give us automatic credit for our Mayan Palace Time Share ($11,700.00) and that they will sell our timeshare and pay off the difference. Well, so far nothing has happened with the sale of our original time share, actually, the only thing that happened is that we got a bill from a Company in Los Angeles, CA, asking us to pay the $11,700.00.

We told the sales person that the only way that were willing to buy was if they sale our timeshare, because, we already have one that was paid off, that we didn't need another one. Of course they promised that they would sell it, but it has not happened.

We paid them $6,000.00. and we received the bill for the first payment of the remaining balance and I paid it, but then we received the second bill, and we decided to make some calls and ask some questions.

So I called the Credit Card Company and explained to them about what they had told me when I bought the timeshare, and WHAT A SURPRISED! the person that was helping me, told me that he believed I had been a victim of a SCAM, because EL CID IS NOT IN THE BUSINESS OF SELLING TIMESHARES.

When I contacted Mr. Coppel, who is the manager at El Cid in Mazatlan, and oh by the way is the one who promised to sell my other timeshare , he told me that I can do whatever I wanted to do, however if I refused to pay, they are going to ruin our credit, and that I signed a contract. Yes, I did sign a Contract, however I thought that we were dealing with honest people.

We do not even care if they keep the $6,000.00 that we already paid, but we don't think it is fair to pay on something, that we did not need or want in the fist place. And only agreed to with the understanding that they would sell our other timeshare, because we don't want or need two timeshares.

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CArrie
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Aug 23, 2008 12:09 pm EDT

We have also been scammed by El Cid, purchased in Aug 2006 and now when we have tried to make reservations for RCI, which is one of the main reasons we bought it, we are told over and over again that "nothing" is available for like a 4 month open time frame for at least 60-70 different resorts. Have complained many times and left messages with absolutely no response back. Have not paid for the past 2 months our $310.00 payment towards loan and cancelled card that paid our maintenance fees but have already spent $8000.00 plus initial down payment of $3600.00 and can get no resolution, want out of contract and want our money back! Help! Any suggestions?
Carrie

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Overview of El Cid Vacations Club complaint handling

El Cid Vacations Club reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Illegal charges for maintenance fee using stored credit card info was posted on May 1, 2025. The latest complaint member services was resolved on Sep 21, 2019. El Cid Vacations Club has an average consumer rating of 2 stars from 41 reviews. El Cid Vacations Club has resolved 11 complaints.
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  1. El Cid Vacations Club Contacts

  2. El Cid Vacations Club phone numbers
    +1 (800) 523-4491
    +1 (800) 523-4491
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    Mexico
    +1 (866) 552-7320
    +1 (866) 552-7320
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    United States
    +1 (866) 611-1402
    +1 (866) 611-1402
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    Canada
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  3. El Cid Vacations Club emails
  4. El Cid Vacations Club address
    Av. Camarón Sábalo S/N, C.P., Mazatlan, 82110, Mexico
  5. El Cid Vacations Club social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2025
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El Cid Vacations Club Category
El Cid Vacations Club is ranked 323 among 518 companies in the Travel and Vacations category

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